• Added hand sanitizing stations at all entrances
• The use of personal protective equipment and protective screens in our reception areas
• Enhanced and recorded cleaning and disinfection frequency
• Training informed by World Health Organization recommendations and health guidelines and comprehensive staff training to ensure all team members are well versed in the new protocols
• Enhanced Team Member safety and well-being: PPE has been provided where necessary and we are proud partners with a renowned Employee Assistance Programme
• Reorganised all our common spaces to facilitate social distancing
• There is a guest management policy in place to protect all residents – All guests will need to sign in and out of our buildings to assist with check and trace. We will delete sign in information after 28 days. 
• We have introduced a specific process for when we have to visit your room or flat – we will always contact you first before we visit to ensure that the visit is okay
• We have conducted individual Risk Assessments for different areas of the building, including our gyms
• We are reopening gyms following government guidelines and now have a booking system and a maximum capacity based on the size of the gym. We have divided the gyms into specific distanced areas and we are asking all residents to be responsible and clean down equipment after use with wipes and sanitiser that will be provided by us in our gyms.

• All residences have increased the frequency of cleaning and disinfecting public spaces, with an emphasis on disinfecting protocol focused on “high-touch” areas including door handles, public bathrooms, reception, stairwells, furnishings/hard surfaces, laundry facilities, lifts and push buttons
• We are using anti-viral chemicals to disinfect all areas, including your rooms before you move in
• All our rooms go through a vigorous cleaning and disinfecting regime prior to your arrival

• Be mindful of your own and others’ wellbeing
• Wash or sanitize your hands frequently
• Pay attention to signage and follow residence procedures
• Be kind and exercise empathy as we navigate this new normal together
• Do not shake hands, instead, wave
• Cover coughs and sneezes with a tissue or sleeve. Do not use your hands
• Do not touch your eyes, nose and mouth with unwashed hands

The experience our residences have is key and we still aim to deliver this to a high standard. We will be rolling out a mixture of virtual and smaller in person events to ensure a sense of community, whilst maintaining the safety of our residents

• Social distancing in all common areas, including our reception areas, study areas, common areas, gyms, launderettes and movie rooms
• Food offerings have been converted to prepared grab-and-go bags not to be consumed in common spaces
• We have already introduced a great virtual experience programme for our current residents including DJ nights & yoga classes to name a few
• We will be running smaller scale events, virtual events and other activities to make sure residents get to socialise and meet each other.

• Contactless check-in: we have designed an online check in to enable you to check in prior to your arrival – when you arrive you will just need to pick up your key
• Your induction can be completed fully online
• You can choose a specific timed Check-in Time Slots for your convenience
• We are offering Quarantine support for residents coming from abroad
• If you are struggling with Self Isolation, we will support you with food deliveries
• If arriving by public transport, remember to hand sanitize or wash your hands when you reach the building
• We’re adding a seal to your door showing it has been cleaned and disinfected before you move in. You can remove this seal with confidence when you arrive and know that your room is clean and sanitised.   
• Be mindful of social distancing guidelines in common areas, elevators, stairwells, and pathways
• Pay attention to signage for important reminders
• Utilize hand sanitizer stations