About aparto

aparto is a Student Accommodation management company with assets in the UK, Ireland, Italy & Spain. aparto Student is the trading name of Student Housing Operations Limited.

Our goal is to maintain your trust and confidence when handling your data. aparto promises to protect the individual’s right to privacy, and implement safeguards that prevent the misuse of private information.

aparto is committed to meeting the legislated data protection requirements in all the countries in which it operates, specifically the EU General Data Protection Regulation (GDPR) and the UK GDPR.

If you have any questions regarding our data privacy policy, information security or other measures, please don’t hesitate to contact us at dataprotection@apartostudent.com

 

What Information We Collect

Personal Data we receive from you

aparto collects the following information from customers and potential customers in order to provide product and accommodation services: contact details, such as name, email address, and phone number, gender, data of birth, student ID, booking data, as well as information related to the day to day running of our business, such as financial and transaction data (i.a. bank details and the details of guarantors, financial and academic institutions). You have the right to access your personal data held by us, and to request its correction or deletion.

aparto collects the following information from website visitors and applicants in order to connect with you concerning your enquiries: contact details, such as name, email address, and phone number, job application and/or contact inquiries details (role, location & reference), as well al any additional information you provide us via open text field and/or attached files.

We may also collect, store and use information about your health, including any medical conditions or disabilities to the extent required to make any reasonable adjustments to enable you to access and enjoy our facilities. We do no not collect, store or process this special category data for any other reason.

Automatically generated logs & telemetry data

aparto does collect certain information automatically, and stores it in log files and services. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of our services, including a history of the functions you access. We use this information to help us design our services to better suit the needs of our customers. We may also use your IP address to help diagnose problems with our services and to administer them, analyse trends, and gather broad demographic information that assists us in identifying customer preferences. Our websites also use cookies and web beacons.

Data we receive from other parties

In certain circumstances, aparto will receive your personal data from other parties. E.g. aparto can receive personal data from Health Assured in case they deem your health, wellbeing or welfare is judged to be at imminent risk, in which case aparto will receive your name and information about their concerns from Health Assured.

 

How We Use Data

We use Personal Data:

• To respond to inquiries and provide customer support
• To improve our existing products or develop new ones
• For audits, regulatory purposes and compliance with industry standards
• To send marketing communications
• To make the advance rent payment and rent refund payments
• To comply with local laws and taxes, and to cooperate with local law enforcement
• To execute a tenancy or licence agreement
• To process data for the purpose of completing a contract
• For Health and Safety Purposes, to record accidents and injuries.
• To recover any sums of rent owed to us or the landlord
• To improve our level of service
• To administer a guarantee (for you guarantor)
• To seek your views on our products and services
• To notify you of any changes to our services
• To confirm your identity when arriving at one of our buildings
• To administer parcels
• To notify your emergency contact in an emergency

The information that aparto collects is treated with the utmost care and security.  aparto uses commercially reasonable efforts to ensure that the data is:

• Used fairly and lawfully, for limited and specifically stated purposes
• Used in a way that is adequate and relevant to the business purpose, and not excessive in nature
• Is managed to maintain its integrity
• Kept only for the period for which it is required to provide services
• Handled according to people’s data protection rights
• Kept safe and secure
• Not transferred across borders without the protection of strong encryption, secure storage, and the legal basis to do so, by arrangement with data controllers

 

Our Legal Basis for Using Information

There are a number of lawful reasons for us to process your personal data.

• where needed to fulfil your accommodation contract and/or order to help us provide services that you have requested
• Where we are required to comply with legal obligations
• Where it is in our legitimate interest to do so (e.g. improving our website and services
• Where you have consented with such processing
• In very exceptional cases, to protect your or others vital interests

How long we hold your data

We will hold on to your personal data for as long as is required to fulfil the purpose that we collected it for, and including and legal, accounting or reporting requirements. Generally, at the end of your tenancy we will hold onto your personal data for six years from collection, for financial reasons. We may hold this data for longer if you have not fully paid any sums due.

If you do ask us to delete your data, we may retain your basic information on a document that records your request.

 

Who We Share Data With

There will be circumstances where it is necessary for aparto to share your data. When this data sharing takes place, this will always be relevant for the purpose the data was given. For example, if you are a resident, we may provide your Local Authority certain personal data for the sake of a council tax exemption notice relating to accommodation. When we share this data, we commit to doing so in a way which protects your privacy in line with the GDPR regulations.

Other ways that we may share data with include:

• Business partners, suppliers, and contractors
• With your University so they can provide support, or we have concerns regarding your health or disciplinary matters.
• If you are a tenant or applicant, we may share data with your dual occupant or guarantor.
• With your guarantor and designated emergency contact
• With the relevant utility supplier for the purpose of ensuring bills are paid
• With our debt collection services or debt collect solicitors if you fail to pay rent or fall into arrears
• Live chat service provider and use of chat bots
• Automated marketing providers
• Analytic and search engine providers to help optimisation
• With event partnership organisations for onsite events – If we do this we will let you know what we are doing with this information
• If we merge or form a new entity we may share your data with that new entity.

You are welcome to contact us at any stage to express any reasonable limitations on how your data is used, at dataprotection@apartostudent.com. We will never share sensitive personal data with third parties without the individual’s express consent if not deemed necessary to protect your or others vital interests.

For the purposes of providing our services, we engage cloud service providers, which provide the infrastructure for several of our systems. These organisations will host and transmit encrypted personal data, and do so under a contract with aparto that requires the same standards of protection for the subject’s data rights. In the event of a requirement to disclose data to another third party, or for a purpose which is substantially different from our existing services, you will be given the opportunity to opt-out. With these third parties, and any others, aparto remains liable for the handling of your personal data.

International data transfers

As a global company, aparto may need to transfer your personal data out of the country or jurisdiction in which it was originally collected. You should be aware that these countries may not have similar data protection laws to the country in which your personal data was originally collected. In such cases, aparto will ensure that there are adequate safeguards in place to protect your personal data with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy.

For transfer of personal data outside of the original location of collection for any other country or jurisdiction, it will be protected and transferred in a manner consistent with the applicable legal requirements, and aparto will take reasonable steps (for example through a contract with the overseas recipient) to ensure that the overseas recipient does not breach the applicable privacy laws in relation to the data. 

You can obtain more details of the protection given to your Personal Information by contacting us as described below.

If you object to your Personal Information being transferred or used in this manner, please do not register with or use the Site.

 

Cookies

Our website uses cookies and similar technologies to enhance user experience, improve website functionality, and ensure security and compliance. Below, we provide a transparent explanation of the types of cookies we use, their purposes, and how you can manage your preferences.

Cookies are small data files stored on your device that help websites function effectively. Some cookies are session-based, meaning they are automatically deleted when you close your browser, while others are persistent, remaining on your device for a set period.

We transparently inform you about our use of cookies and similar technologies in the sections below. In case you would like to further understand more about these technologies, you can as well set your browser settings to inform you about the cookies or similar technologies downloaded to your device.

1. a) Strictly Necessary Cookies:

These cookies are essential for website security, network management, and overall functionality. They enable key features such as page navigation and access to secure areas of the site.

• Purpose: Ensure website operation and security.
• Your Control: these cookies are required to provide you with the website services you requested, and can as such not be declined.

1. b) Optional Cookies:

All other cookies, including those for preferences, analytics, marketing, tracking, profiling, and chat functionality, will only be activated if you explicitly consent.

• Purpose:
  • Advertising cookies store consent for personalized advertising, enable storage related to advertising and set consent for sending user data to Google for online advertising purposes;
  • Analytics & customization cookies analyze usage for site optimization and enable storage related to analytics (e.g. visit duration);
  • Performance & functionality cookies facilitate measurement and analytics for improved browsing experience, and enables storage that supports the functionality of the website such as language settings and personalization like video recommendations.
• Your Control:
  • These cookies will not be placed on your device unless you opt-in.
  • You can manage your preferences and withdraw consent at any time through our cookie settings.

Regarding your cookie preferences, please note that when you click "Dismiss" on the cookie banner, only essential cookies necessary for the website’s basic functionality will be enabled.

To get an overview of the types of cookies used on this website, what their purposes are, and how long they are store, you can click on round button at the bottom left of the website.

Additionally, we use similar technologies, such as local shared objects, which enhance your browsing experience by storing preferences and optimizing website functionality.

At last, third parties including Google, Meta and X may use cookies, web beacons, and other storage technologies (e.g. Facebook Pixel, X pixel, GA4) to collect or receive information of your online activity and use that information to provide measurement services, target and deliver ads. Please note that this activity is beyond our control. For enhanced protection, you can opt-out of the collection and use of information for ad targeting control so via your browser settings as described below.

Control via your browser settings

Most internet browsers are initially set up to automatically accept cookies. If you do not want our websites to store cookies on your device, you can change your browser settings so that you receive a warning before certain cookies are stored. You can also adjust your settings so that your browser refuses most of our cookies or only certain cookies from third parties. You can also withdraw your consent to cookies by deleting the cookies that have already been stored.

If you disable the cookies that we use, this may impact your experience while on the Unilever website, for example you may not be able to visit certain areas of a website or you may not receive personalized information when you visit a website.

If you use different devices to view and access the Unilever website (e.g., your computer, smartphone, tablet) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.

The procedures for changing your settings and cookies differ from browser to browser. If necessary, use the help function on your browser or click on one of the links below to go directly to the user manual for your browser.

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Safari
• Opera

There are also software products available that can manage cookies for you.

You can also use www.ghostery.com to evaluate the use of cookies used on our websites.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Social media plug-ins

We place various social media buttons on our website in the form of a plug-in. Following are the social media buttons used:

• Instagram
• Facebook
• TikTok
• LinkedIn
• WeChat
• Weibo

Please be aware that when you visit a website that integrates social media plug-ins AND you click on a social media button or link, certain data (such as your IP address, visited sites, and the date and time of access) may be forwarded to these social media platforms—even if you are not registered or logged in to those services.

If you are already logged into a social media service, the platform may link this data to your user profile, identifying your username and potentially even your real name.

We do not control the extent, nature, or purpose of such data processing by social media platforms. These services may create pseudonymized or individualized user profiles based on this data.

If you prefer not to share your data with these platforms, we recommend avoiding interaction with these links or plug-ins.

For more information on how these social media platforms handle your data, please refer to their individual privacy policies.

Third -party linked sites

Our website contains links to third-party websites, including social media sites, which may have privacy policies that differ from our own.

We are not responsible for the collection, use, or disclosure of information collected through third-party websites and expressly disclaim any liability related to such data processing. Additionally, we are not responsible for the accuracy, content, or privacy practices of these third-party sites.

Links to external websites are provided for convenience only, and your browsing, use, and interactions with these sites—including those that link to or from our website—are subject to their own rules and policies. We strongly encourage you to review the privacy policy of any website you access through our platform.

Please note that if you provide personal information to us through a social media site or interact with social media content linked to our website, you consent to our use of that information in accordance with this Privacy Policy, as if the information had been submitted to us directly via our website.

Your consent applies to the following domains: apartostudent.com

Your current state: Deny.

Your consent ID: aQdM5ccd1b63YEFwcQdTSmEP+Y5/owghjyMVJAE3SxYAORH8wDmjUQ==

Consent date: Friday, July 25, 2025 at 12:44:43 PM GMT+2

Change your consent

Cookie declaration last updated on 28/06/2025 by Cookiebot:

Cookies

 

WhatsApp Communities

We use WhatsApp Communities to share updates and announcements. Participation is voluntary, and members can leave at any time. We configure the Community so that only administrators can post messages, and member phone numbers are not visible unless they interact in sub-groups. We recommend that users adjust their WhatsApp privacy settings to limit visibility of profile photos, status, and last seen information. We do not collect or store message content, and no personal data is shared beyond what is necessary for communication. Please note that your personal data may also be processed by WhatsApp. To understand how WhatsApp processes your data, please refer to their privacy policy.

Howden Health Assured

aparto partners with HHA to provide independent wellbeing support to residents in the UK and Ireland. This includes access to counselling, legal advice, and other services via the Wisdom app or helpline.
These services are confidential and managed solely by HHA under their own privacy policy. When you access support, aparto does not routinely receive any personal data about your use of the service.
In rare cases where your health or safety is considered to be at serious risk, HHA may ask for your consent to share limited information with aparto’s Safeguarding team so we can offer additional support.

In the absence of consent HHA may still share relevant information with aparto where necessary to protect your or another person’s vital interests. This is done in line with safeguarding obligations and applicable law.

Any information shared with aparto is handled securely, kept strictly confidential, and accessed only by authorised staff and is deleted once no longer needed.

Your rights

You have the right to access and rectify your personal data, as well as the right to object at any time to the processing of your personal data for direct marketing purposes, including profiling related to such direct marketing, and, in certain cases, to object to the processing based on grounds relating to your particular situation. In addition, you have the right to request the restriction of the processing and the erasure of your personal data (right to be forgotten) as well as the right to data portability. When the processing of personal data is based on your consent, you have the right to withdraw your consent at any time.

You can exercise these rights by contacting us as : dataprotection@apartostudent.com

Changes to our Privacy Policy 

Our Privacy Policy is kept under regular review. The last review date was in 15th August 2025.

Data Protection Officer

aparto has appointed a data protection officer for you to contact if you have any questions or concerns about aparto’s personal data policies or practices:

dataprotection@apartostudent.com

6 Arne Street, London, England, WC2E 9FE

If any concerns or complaints remain unresolved after contacting the Data Protection Officer, you may raise the issue with the panel provided by the Supervisory Authority in your country, as a free, independent resolution mechanism. Under certain circumstances it is possible for you to invoke binding arbitration as a dispute resolution mechanism.