privacy policy



aparto Privacy Policy – Student Data

22nd May 2018

About aparto

aparto is a Student Accommodation management company with assets in the UK and Ireland.

Overview

Our goal is to maintain your trust and confidence when handling your data. aparto promises to protect the individual’s right to privacy, and implement safeguards that prevent the misuse of private information.

aparto is committed to meeting the legislated data protection requirements in all the countries in which it operates, specifically the EU General Data Protection Regulation (GDPR)

If you have any questions regarding our data privacy policy, information security or other measures, please don’t hesitate to contact us at dataprotection@apartostudent.com

What We Collect

Personal Data
aparto collects the following information from customers and potential customers in order to provide product services: contact details, such as name, email address, and phone number, booking data, as well as information related to the day to day running of our business, such as financial and transaction data. You have the right to access your personal data held by us, and to request its correction or deletion.

End User Personal Data
aparto collects both our residents and potential customers (“End User”) personal data for the purposes for providing them with accommodation services and services that relate to accommodation. Personal data collected from End Users varies but typically includes name, email address, phone number, gender, date of birth and identifiers such as student IDs. It can include the Users bank details and the details of guarantors, financial and academic institutions.

We are considered a Data Controller under the Data Protection Legislation. We work with third parties on our behalf (who are considered Data Processors), in accordance with our obligations under the applicable Data Protection Legislation to assist them in providing a robust approach to data protection. End User data protection issues can be raised with us, and we will cooperate with the relevant third party data processor if necessary.

Logs & Telemetry
aparto does collect certain information automatically, and stores it in log files and services. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of our services, including a history of the functions you access. We use this information to help us design our services to better suit the needs of our customers. We may also use your IP address to help diagnose problems with our services and to administer them, analyse trends, and gather broad demographic information that assists us in identifying customer preferences. Our websites also use cookies and web beacons.

Who We Share Data With
There will be circumstances where it is necessary for aparto to share some customer data. When this data sharing takes place, this will always be relevant for the purpose the data was given. For example, if you are a resident, we may provide your Local Authority End User data for the sake of a council tax exemption notice relating to accommodation. When we share this data, we commit to doing so in a way which protects your privacy in line with the GDPR regulations.

You are welcome to contact us at any stage to express any reasonable limitations on how your data is used, at dataprotection@apartostudent.com. We will never share sensitive personal data with third parties without the individual’s express consent.

For the purposes of providing our services, we engage cloud service providers, which provide the infrastructure for several of our systems. These organisations will host and transmit encrypted personal data, and do so under a contract with aparto that requires the same standards of protection for the subject’s data rights. In the event of a requirement to disclose data to another third party, or for a purpose which is substantially different from our existing services, you will be given the opportunity to opt-out. With these third parties, and any others, aparto remains liable for the handling of your personal data.

Marketing
aparto will use your data for the purpose of direct marketing. However, we make a commitment not to share your data with any third-party agents for their direct marketing, or marketing their products. All data collected for the purpose of marketing will only be used by aparto for the purpose of marketing our accommodation.
aparto make a commitment to delete any data relating to marketing our accommodation once the specific year of study expires.

Cookies

Our website uses cookies. We use cookies to analyse our traffic, enhance the Aparto website’s functionality and performance and provide a better experience for our users. We require your consent to process cookies, unless you provide us with your personal information, for instance for registration, placing an order, or complete online forms. In this case, we may collect, store and use your personal information in accordance to our Privacy Policy. By consenting to the use of cookies we can provide you with the best possible experience.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Policy by visiting the Privacy Policy on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: apartostudent.com

Your current state: Allow all cookies.

Cookie declaration last updated on 25/08/2018 by Cookiebot:

How We Use Data

We use Personal Data to provide our services, and we host End User data so that our Customers can provide services to their customers. Examples of how we may use

Personal Data:

  • To respond to inquiries and provide customer support
  • To improve our existing products or develop new ones
  • For audits, regulatory purposes and compliance with industry standards
  • To send marketing communications
  • To make tenancy deposit and rent refund payments
  • To comply with local laws and taxes, and to cooperate with local law enforcement
  • For Health and Safety Purposes, to record accidents and injuries.

The information that aparto collects is treated with the utmost care and security. aparto uses commercially reasonable efforts to ensure that the data is:

  • Used fairly and lawfully, for limited and specifically stated purposes
  • Used in a way that is adequate and relevant to the business purpose, and not excessive in nature
  • Is managed to maintain its integrity
  • Kept only for the period for which it is required to provide services
  • Handled according to people’s data protection rights
  • Kept safe and secure
  • Not transferred across borders without the protection of strong encryption, secure storage, and the legal basis to do so, by arrangement with data controllers

 

Access to your Information, Correction and Deletion

To make a request for your data information, corrections or deletions, please do so in writing to: dataprotection@apartostudent.com

Changes to our Privacy Policy 

Our Privacy Policy is kept under regular review. The last review date was 22nd May 2018.

Data Protection Officer

aparto has appointed an internal data protection officer for you to contact if you have any questions or concerns about StarRez’s personal data policies or practices:

Tom Rix – Director Operations

Tom.Rix@Hines.com

5 Welbeck Street, London W1G 9YQ, UK

If any concerns or complaints remain unresolved after contacting the Data Protection Officer, you may raise the issue with the panel provided by the Data Protection Authority (DPA) in your country, as a free, independent resolution mechanism. Under certain circumstances it is possible for you to invoke binding arbitration as a dispute resolution mechanism.