Cancellation Policy Italy: 2023-24
We understand that booking a room in a student accommodation can be a big decision. We also know that bookings are often made before you know your exam results, or your personal circumstances may change unexpectedly prior to you moving in. This policy sets out the process for requesting a cancellation and the fees involved.
Our aparto assurance to all our Students
Cancellation before check-in
At the time of booking, a security deposit equal to one (1) month rent will be required. Once the contract is signed, the Terms and Conditions are accepted, and the deposit is paid, you agree to take occupancy of the accommodation and are obligated to pay the full amount specified in the contract.
For information on cancellation due to travel and visa restrictions, please read below.
If your University decides to complete teaching of your course fully online, the tenancy agreement is still binding, and you are still expected to take up occupancy at the residence. All terms and conditions of the tenancy agreement will still be applicable. We understand that your experience is so important and if your courses are moved online, aparto will ensure that our experience and events programme will continue where possible in line with government guidance.
Due to the changing nature of travel bans and lockdowns, aparto will review these on an individual basis. Travel for education is considered essential;, so it is the tenant’s responsibility to organize the travel and aparto will not be liable for any travel disruption.
If you are denied a visa, please let us know as soon as possible. If you have applied for a visa and it has been refused, aparto will review the single case on an individual basis. It’s extremely important you let us know it with evidence within 5 days of your visa being refused.
If you are due to travel and experience issues obtaining a Visa, we will try to hold your room for you while your Visa is being processed. Please ensure that you have the correct visa and university place before you arrive where necessary. It is the student’s responsibility to maintain Visa status. If your Visa is delayed, you may be responsible for the terms and conditions of the agreement.
If you change your mind
After signing your agreement, the terms and conditions of the agreement, including all payments, are legally enforceable against the guest. Once you have signed the tenancy agreement you must complete the advanced rent payment set forth in the rent schedule of the agreement.
Failure to Check In
If you fail to check-in you will remain liable to pay any rent, or other fees associated with the original agreement, and we reserve the right to pursue for any sums outstanding in respect of the same.
Cancellation after you have moved in:
Once you have moved into the residence, you will only be considered for a tenancy release in exceptional circumstances.
You must have withdrawn from your University and provided a valid proof in the form of a withdrawal letter, signed on headed paper from the institution. You must also have a suitable letter from the doctor or medical institution detailing the issue of why you have withdrawn from University.
Tenancy Releases for exceptional circumstances will not be granted where:
- You are still at University and have not withdrawn from your course
- You have chosen to defer for a year for any reason other than above
- You have left University of your own volition for any other reason, including not attaining correct funding or loan, or suitable grades during the year
- The University has removed the student from the courses for disciplinary reasons
Once a tenancy release decision has been made, this decision is final and any appeal of this decision will be undertaken using the framework of the aparto complaints policy.
You may be able to arrange a release by finding someone else to take over your tenancy. Please get in touch and we will provide details of this process. The new tenant must be a student and aparto must approve the new tenant for the tenancy takeover to be valid. This carries an administration fee of 350€.
Cancellation before you move in:
You are required to pay the full reservation fee before the commencement date of the contract – Rooms are not secured or guaranteed until a full payment has been made.
If a guest fails to arrive for their tenancy, and has paid the tenancy/license fee, then the full fee will still be charged.