Cancellation Policy England

Cancellation Policy England: 2024-25

Last updated: 16 October 2023

We understand that booking a room in student accommodation can be a big decision. We also know that bookings are often made before you know your exam results, or your personal circumstances may change unexpectedly prior to you moving in. This policy sets out the process for requesting a cancellation and the fees involved.

Cancellation before you move in:

To confirm your application and booking, you need to read and sign the Assured Short hold Tenancy Agreement (the “AST”).

An advanced rent payment of up to one week’s rent is required when booking. When you move in, this money will transfer to your rent account to be applied towards rent that is due, provided that you have met the terms in the Agreement. 

Once you have signed your AST and paid your advanced rent payment online you are agreeing to take up your place within the accommodation and are bound to pay the AST fee in its entirety. Any subsequent request to cancel will require you to find a student to replace you, who is approved by aparto. This carries an administration fee of £100. For guidance on cancelling your booking due to travel and visa restrictions see below.

For any refunds via international bank transfers a fee of £12 will be applied.


If you are denied a visa, please let us know as soon as possible. We can cancel your booking if you have applied for a visa and it has been refused. Please let us know within 5 working days of your visa being refused and provide evidence of such refusal.

If you are due to travel and experience issues obtaining a visa we will try to hold your room for you while your visa is being processed. Please ensure that you have the correct visa and college/university place before you arrive where necessary.  It is the student’s responsibility to maintain visa status. If your visa is delayed you may be responsible for the terms and conditions of the tenancy/licence (including payment).

The following is applicable to first-year undergraduate and pre sessional post graduate intakes only:

If you are not successful in obtaining your place at your chosen university/college then don’t worry.  We will release you from your tenancy and refund any advanced rent payment where you can provide proof that you did not obtain a place at a university/college which is within a reasonable distance from accommodation booked. You will need to submit your request to cancel by email along with proof within five working days of the confirmation that you have not received your place.

Cooling-off Period 

Provided you have not collected your keys, you can cancel your booking in writing or by sending an email to the residence inbox within 7 working days of accepting your agreement. You will receive a full refund of all fees paid to aparto. If you book your accommodation on or after 1 August 2024, your cooling-off period will reduce to 48 hours. 

Failure to Check In

If you fail to check-in you will remain liable to pay any rent, or other fees associated with the original agreement, and we reserve the right to pursue for any sums outstanding in respect of the same.

Where possible, we may remarket your room. Until a new occupant has taken over the agreement and moved in, the tenant will be liable for the terms and conditions of the agreement.

Cancellation after you have moved in:

Once you have moved into the residence, you will only be considered for a tenancy release in exceptional circumstances.

You must have withdrawn from your University or College and provided proof in the form of a withdrawal letter, signed on headed paper from the institution. You must also have a suitable letter from the doctor or medical institution detailing the issue of why you have withdrawn from University.

Tenancy Releases for exceptional circumstances will not be granted where:

  • You are still at University and have not withdrawn from your course;
  • You have chosen to defer for a year for any reason other than above;
  • You have left University of your own volition for any other reason, including not attaining correct funding or loan, or suitable grades during the year; or
  • The University has removed you from your course for any other reason, including disciplinary matters.

Once a tenancy release decision has been made, this decision is final and any appeal of this decision will be undertaken using the framework of the aparto complaints policy.

Summer Bookings

Cancellation before you move in:

You are required to pay the full licence/tenancy fee before the commencement date of the contract – Rooms are not secured or guaranteed until a full payment has been made. Summer and Short Stay bookings require a minimum of 5 working days’ notice from the commencement date to be valid.

Bookings made before 1st June 2024

  • Summer or Short stay bookings made before 1st June 2024 can be cancelled before this date with no penalty and a full refund will be given. If a booking is cancelled on or after this date no refund will be given. If a booking is made after this date there will be a 7 working day cooling off period in which the booking can be cancelled without penalty.
  • If a student fails to arrive for their tenancy without written notice in the required time frame, and has paid the tenancy/license fee, then the full fee will still be charged.