The Combworks faqs

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Flexible start dates
We understand that this is a difficult time with lots of uncertainty, so we will be happy to rearrange your arrival date, if you are affected by delays to university start dates. We can offer flexible arrival dates that align with the start of your university academic year. You will not be charged for the weeks that you are not living with us before your university year starts. Find out more about eligibility below.
All students that have a room booking for 2020/21 academic year are eligible. You can delay your move in date until up to the first week in January 2021, but no later than the start of the individual University’s welcome week. You will need to provide proof from your delayed university start date.
If your university start date is delayed, we will reduce your rent for the period at the beginning of the contract when you will not be staying in the building. Rent will be charged from the date you check-in to your residence or the start of your University’s welcome week (whichever is the earliest date). If your course is due to finish later than your contract end date, you may add additional weeks to the end of your contract if your room is not already booked during that period.
We will continue to monitor individual university policies, however you will need to let us know by midnight on Sunday 16th August 2020, if the start of your university start date is going to be delayed.
We will need a letter from your chosen University or College.
As university start dates may change again, we will add any payments you have already made as a credit to your full year balance.
If you have paid in full in advance and you have delayed your move in date in line with your university start date, then we will provide a refund to your account within 28 working days after we have received proof of your delayed university start date. This policy will be reviewed regularly as the situation surrounding Covid-19 develops. aparto reserve the right to change the terms and conditions of this cancellation policy at any time.
What's Included?
Indeed, it will. With our standard package you will get free up to 100MB/s high-speed broadband and Wi-Fi connection throughout the building, including bedrooms; however, this fluctuates in usage. If you’re looking for an even speedier and more stable service, you can use our ethernet connection available in your room. You can connect up to 3 devices, so its perfect for browsing Instagram, watching your favourite Netflix series and studying of course! The Internet is provided by our reliable partner, Ask4 and they give you the option to upgrade your bandwidth package for a small fee, if you need extra speed for those gaming nights.
Every room has its own TV, but we don’t provide a TV Licence – residents are responsible for this at an additional cost.
In the kitchen, you’ll find a hob, combi oven and fridge in your room, but you’ll have to bring along your own utensils, dishes, pots/pans and other small appliances. Queen’s Court also has a supply of hoovers that you’ll have to sign out at the Reception desk.
To keep you as comfortable as possible, your room features three drawers, shelving, a small double bed with under-bed storage and shelving, a wardrobe, small dining table and dining chairs, a fully kitted-out kitchen and en-suite bathroom. You’ll need to bring along your own bedding though.
In order to use the laundry facilities here, residents receive a laundry card – or download an app linked to a PayPal account – and top either up with credit. Handy little essentials which mean you don’t have to take a load of dirty laundry with you on your visits home.
Yeah, make yourself at home, it’ll make settling in so much easier. Please make sure you return it to its original state. Otherwise, damage charges will apply.
Your Tenancy Agreement
We’d prefer it if you paid your rent over 4 instalments over the course of the year, but it’s worth talking to your Accommodation Manager, as you might be able to agree on another payment arrangement.
Sure, the room is available to stay in from the start of your tenancy agreement until its end.
Get in touch with us to check availability.
Socialising
Of course, they’re welcome to come and see you throughout your studies. However, only one guest is allowed to stay in your room for a maximum of 3 nights a week. And, you must be with them the entire duration of their stay and sign them in on arrival.
During their visit, you are responsible for your guest – they must be signed in/out and follow all aparto regulations while they’re here.
Go for it - but please consider your fellow residents living in the building, and give the apartment a clean once you’re finished.
My Apartment
All rooms at Queen’s Court are single occupancy, aside from our studio rooms which allow two residents to share between them.
That’s down to you – you can bring your rubbish/recycling to the bin store, and all collections are included in your rent.
Queen’s Court is strictly non-smoking, though residents are welcome to smoke outside of the building, off-site.
We’ll clean up the communal areas of your apartment, but we appreciate any effort from you to take care of things as much as possible.
Getting Around
We don’t offer parking at this property, but there are plenty of roads nearby with free parking.
Absolutely, there’s lots of secure bike storage areas for you to use.
General
However small the problem, be sure to contact reception and fill in a quick repair form, and our facilities will get right to it.
Yes, we’re always happy to lend an ear if necessary. We’d recommend talking to your university support team first, as they may be in a better position to help out. If you’re comfortable enough to share and would like to speak with the Accommodation Manager, you can book an appointment with them and have a confidential chat.
Sure, all of this property’s residents have their own letterbox and will be given a key to check their post at any time. If you have a parcel delivered, reception will look after it, just be sure to bring your ID with you upon collection.
Viewing a Room

We’d love to meet you! Please call us on 0844 372 56 43 or complete our tour booking form to book a viewing.

Please meet us in reception: Arbury Court, 171-173 Kingston Road, KT3 3SS
That’s no problem at all, just give us a call.
We’ll show you around a Gold Studio room, as well as floorplans of the other rooms.
You’ll see all the communal areas including the common room, study room, gym and outdoor areas. We’ll also show you around an apartment and bedroom.
Booking a Room
To live here you must be a student, enrolled in a college or university, and be 18 years or older at the time of check-in.
We only require a UK guarantor if you’ve requested to pay in instalments. Without one, the full amount of your rent has to be paid in August.
  • Approachable, friendly team
  • On-site maintenance
  • Regular programme of social events
  • Cinema area
  • Stylish common room
  • Study rooms
  • Courtyard
  • Ensuite bedrooms
  • Price is inclusive of utility bills and contents insurance
  • 70Mb broadband and Wi-Fi
  • Laundry room (pay per use)
  • Plenty of bike storage
In some cases, legal action will be taken in order to recoup the amount.
Want to book a room in time for term? Click here to register your details. After you’ve logged in, follow these three steps:
  1. Choose your room
  2. Pay the advanced rent payment equivalent to one week's rent
  3. Accept your Tenancy agreement
If you’d like to pay the booking fee in handy instalments, your guarantor has to send a UK utility bill along with the relevant info – they’ll get an email with the exact details.
Room Allocation
Absolutely – just let us know of your arrangements when making your booking and we’ll group you with your friends. If you don’t know anyone when you move, don’t fret – most students come on their own and soon make friends.
Yep, it’s entirely up to you – just let us know what you’d prefer at the time of booking.
Cancellation Policy - Last Updated on 06/05/2020
Please click here to view the policy.
Cancellation Policy - Last Updated on 06/05/2020
If you are leaving temporarily and coming back before the end of your contract, please email us to let us know what dates you will be away. If you are leaving for the rest of the year and are looking to cancel your tenancy agreement, please refer to our cancellation policy under the after you move in section.
We understand that this is a challenging time for our residents with many people returning home before travel bans and restrictions began and non-essential travel recommendations were made by the government and health authorities.
We are aware many universities have taken these precautionary measures. However, if you are enrolled on your course and your university has not cancelled it but have moved to online classes, then you will be expected to continue with your course and therefore still need to fulfil your tenancy contract for the 2020-21 academic year. If the situation changes and your university decide to cancel the course, please contact us and provide accompanying evidence of the course cancellation so that we can review your situation.
We understand that there are circumstances out of your control, however, please don’t worry. We are continually monitoring the UK and Irish Government guidance on the Coronavirus (COVID-19) situation and complying with this. As the situation changes, there will also be updated guidance on travel and your university will be able to update you closer to the time of your course start date, so please refer to them for course updates. If you have any concerns closer to the start of your 2020-21 tenancy agreement or your course is cancelled for 2020-21 entry, please get in contact with us so that we can advise further.
We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date. Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy.
We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date. Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy.
We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date. Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy.
If you decide to defer your university but already have a booking with us for 2020-21 the usual cancellation policy still applies, please see full details here.
Arrival
All rooms at Montrose are fully furnished, but you’ll need to bring along your own kitchen things, as well as bedding, personal items and things to make you feel at home. Be sure to bring along an ID for when you check in, too.
Please head straight to the reception: The Combworks, 455 George Street, Aberdeen, AB25 3YB You’ll be greeted by a friendly member of our team. We’ll give you lots of information and of course, your fob key. If you are arriving out of hours, please let us know in advance and we’ll be waiting to help you.
Moving Out
Pack up all your belongings and give the room a clean – it’d be lovely if you left in the same condition as you found it. Once that’s done, hand over your fob and post box key, say your goodbyes, and be sure to have a great summer.
Checking in
We’re offering contactless check in! Simply complete your online induction via the email you receive and you will be emailed your express pass. Our handy video will show you the procedures we have put in place to keep everyone safe.
When you complete your online induction, you will be asked to book a check in slot. This is to help us ensure social distancing. Please try and keep to the slot you booked and let the residence team know if you’re running late.
When you complete your online induction, you will be asked to book a check in slot. This is to help us ensure social distancing. Please try and keep to the slot you booked and let the residence team know if you’re running late.
Please follow social distancing guidelines, reminders are placed in the form of posters and signage around each site. For Dublin and Glasgow, currently you are not allowed anyone else in the building when you check in. For the UK you are allowed up to 2 people. Please note that these guidelines are subject to change depending on government guidance.
If you are traveling from a country with the guidance of self-isolation on arrival, you will need to self-isolate for 14 days. We can help assist you with your online food deliveries. Please contact the residence team for further information.
Directions to each of the residences can be found here.
Join the residence Facebook group to stay up to date with the latest events and to meet other residents. You should have received an email with a link to join – make sure you let us know what events you want to see!
Your Licence
We’re unable to change the licence dates once they’re set, sorry!
Feedback
We love to hear from you, so whether you want to share an idea, tell us what we could do even better, or even give us a little pat on the back if you like what we’re doing, you can drop us a line at hello@apartostudent.com.

You can view our complaints policy for our UK sites here

Summer bookings
You will need to be a student in full time education, either in the UK or your own country. If you have finished University and are completing an internship of work programme you can stay in our residence if you have not yet graduated from your course.
As Summer stays are limited to 10 weeks, you will need to make a full payment up front, before you arrive at the residence. Your booking is not complete until payment is made and until payment is made the room is not secured. Summer stays do not require a deposit payment.
You can check into the room at 16:00 on the day of your check-in. On the day of your check-out you will have to vacate the room by 10:00. If you do arrive early for your check in, you may be able to get your keys early if the room is ready, if not you can relax in one of our communal areas until it is clean.
Our receptions are staffed 24 hours a day. However, if you are planning to arrive at the weekend or out of office hours (09:00 – 17:00) it is best to either phone ahead or email first. If the reception is closed when you arrive it is most likely as the team member is helping another resident. In this case you should press the buzzer and call the security number for assistance
All rooms come with a bed, desk, wardrobe and other bedroom furniture. If you have booked an Ensuite or Studio you will have a private bathroom, if you have booked a Shared House or Town House you will share a bathroom between two. Studios have cooking facilities in the rooms and all other rooms have shared cooking facilities including hobs, ovens, microwaves and a fridge/freezer.
Our rooms are not like a traditional hotel, and do not come with bedding, towels, bathroom supplies or cooking equipment, so we advise you to either bring your own or purchase in advance from our partners, UniKitOut. All rooms will come with a toilet roll.
If there are rooms available, you should be able to extend your stay after you have moved in. Please speak to the accommodation team while in the building to arrange an extension.
Yes, you are free to leave when you like, however you will not be liable for a refund unless another student takes over your booking. Please let our team’s know when you are planning on checking out
COVID-19 (Coronavirus)
Yes, aparto is currently operating as normal and will do so unless otherwise advised by the Department of Public Health or the HSE.
Yes, we are staying up to date with the latest guidance from all major universities in your city.
You could get the virus if you:
  • Come in close contact with someone who has the virus and is coughing or sneezing
  • Touch surfaces that someone who has the virus has coughed or sneezed on and you touch your eyes, nose or mouth
Anyone who may have been in contact with a person who has COVID-19 (Coronavirus) is advised to contact HSE Live (tel: 1850 24 1850) in Ireland. Anyone with symptoms of Coronavirus, who has been in close contact with a confirmed case in the last 14 days should:
  • isolate themselves from other people – this means going into a different, well-ventilated room alone, with a phone;
  • telephone their GP, or emergency department – if this is not possible, telephone 112 or 999;
in a medical emergency (if you have severe symptoms) phone 112 or 999.
Do not touch your eyes, nose or mouth if your hands are not clean.
For people working with the general public in the community and who are feeling well facemasks are not recommended because there is no evidence that using face masks in this setting is of any benefit in people who are not sick.  The most important action you can take to protect yourself is regular hand washing and good respiratory hygiene as outlined above.
You do not need to self-isolate unless you:
  • have been directly advised by the HSE (Ireland)
  • have been in contact with someone who has been tested positive for the Coronavirus
  • have recently travelled from areas affected by the Coronavirus. See full details of areas and symptoms.
  • experience any of the symptoms identified
  • have been tested as positive for the Coronavirus
Yes.  Contact tracing is undertaken by the HSE Public Health team and they will contact you directly if you have been in contact with a confirmed case of COVID-19.
The HSE has provided advice on self-isolation. Read the advice here. Please let the residence team know, so they are aware and can support where possible.
Anyone who may have been in contact with a person who has COVID-19 (Coronavirus) is advised to contact HSE Live (tel: 1850 24 1850) in Ireland. We recommend you self-isolate until you receive feedback from the authorities.
In the event of a confirmed case, we will take appropriate action and let all residents know by email as soon as possible. We will also let residents know what we are doing in the building to minimise risk to others. This correspondence will be sent via the email address that residents have provided on their online portal. Resident safety is of the utmost importance to us and we continue to follow all government guidelines and advice.
We are following government advice on isolation if someone is showing virus symptoms or has travelled from affected areas. At the moment, we are not advising that residents leave our buildings but if this changes, we will inform all residents via email. We appreciate this is a challenging and difficult time and we are doing all we can to support you. Please visit your residence Facebook group and the aparto social media channels for ideas of activities to stay healthy and entertained if you are isolating.
If you will need to travel, please check what you need to do using the official guidance from the Department of Foreign Affairs and Trade.
Please email the residence team or give them a call. Full contact details can be found on our website.
We recommend residents avoid ordering items online that will be delivered to reception. If you order anything, please be present to receive it. The reception will stop handling parcels from Friday 13th March 2020. If you are in self-isolation, please communicate to the site team if you are expecting any medicine or food delivered and we will do our best to support their delivery to you.

The wellbeing of our staff, students and our wider community is of paramount importance and we are continually monitoring the Coronavirus (COVID-19) situation. We have complied with all Government advice and guidance and will continue to take direction from the The UK Government and the NHS in all aspects of this situation. We are communicating regularly with our students and staff. A working group, led by the Management Team, is overseeing the coordination of all relevant activities and liaison with the NHS. We are monitoring the situation closely and we will continue to provide as much advice, care and support as we can.

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