We understand that it might be difficult for people to move their belongings out of their rooms at this time and have the following guidance and options for residents.
Residents who have moved out and need a room clean
If residents have already moved out with their belongings, please let your residence team know
if you would like us to arrange for the room to be cleaned or if you will arranging your own cleaning. We can arrange for your room to be cleaned at cost price.
Residents who are making their own collection arrangements
Residents can make their own removals arrangements using friends or other contractors. We ask that you contact the aparto team
to arrange a time for collections no later than 3 days in advance so that we can ensure departures take place in a controlled way and adhere to social distancing regulations.
Residents who can not collect their belongings or arrange a collection
We understand that some residents will not be able to collect their belongings or arrange for someone else to help. The health and safety of our residents and team are our primary concern and we want to adhere to social distancing regulations. If you can’t travel or if it is not safe to do so, we will allow two weeks from the date that travel and social distancing restrictions are lifted for you to collect your things
. Please be aware that there may be a delay in actioning our refund offer for residents who have not moved out. We are unable to inspect rooms that have not been cleared of belongings which is part of the checkout process.
Residents who have rebooked the same room for next year
Residents who have rebooked the same room for next year (have signed a contract for a 2020/21 reserved tenancy, paid the advance rent fee, completed guarantor information) but are away until September please keep your belongings in your room. They will not be disturbed and those residents are still entitled to the refund offer.
Residents who have rebooked a new room for next year
Residents who have rebooked (have signed a contract for a 2020/21 reserved tenancy, paid the advance rent fee, completed guarantor information) and are moving to a new room, the aparto team can make arrangements in late August to early September to move belongings to your new apartment. Those residents can move in early and will still be entitled to the refund offer.