Vogue Studios faqs

Can't find the answer to your question below? Simply contact us and we'll be happy to help.

what can we help you with?

You can browse the questions below to help find what you are looking for.

Flexible start dates
We understand that this is a difficult time with lots of uncertainty, so we will be happy to rearrange your arrival date, if you are affected by delays to university start dates. We can offer flexible arrival dates that align with the start of your university academic year. You will not be charged for the weeks that you are not living with us before your university year starts. Find out more about eligibility below.
All students that have a room booking for 2020/21 academic year are eligible. You can delay your move in date until up to the first week in January 2021, but no later than the start of the individual University’s welcome week. You will need to provide proof from your delayed university start date.
If your university start date is delayed, we will reduce your rent for the period at the beginning of the contract when you will not be staying in the building. Rent will be charged from the date you check-in to your residence or the start of your University’s welcome week (whichever is the earliest date). If your course is due to finish later than your contract end date, you may add additional weeks to the end of your contract if your room is not already booked during that period.
We will continue to monitor individual university policies, however you will need to let us know by midnight on Sunday 16th August 2020, if the start of your university start date is going to be delayed.
We will need a letter from your chosen University or College.
As university start dates may change again, we will add any payments you have already made as a credit to your full year balance.
If you have paid in full in advance and you have delayed your move in date in line with your university start date, then we will provide a refund to your account within 28 working days after we have received proof of your delayed university start date. This policy will be reviewed regularly as the situation surrounding Covid-19 develops. aparto reserve the right to change the terms and conditions of this cancellation policy at any time.
What's Included?
Every room has its own TV, but we don’t provide a TV Licence – residents are responsible for this at an additional cost.
Indeed, it will. With our standard package you will get free up to 100MB/s high-speed broadband and Wi-Fi connection throughout the building, including bedrooms; however, this fluctuates in usage. If you’re looking for an even speedier and more stable service, you can use our ethernet connection available in your room. You can connect up to 3 devices, so its perfect for browsing Instagram, watching your favourite Netflix series and studying of course! The Internet is provided by our reliable partner, Ask4 and they give you the option to upgrade your bandwidth package for a small fee, if you need extra speed for those gaming nights.
In the kitchen, you’ll find a hob, combi oven and fridge in your room, but you’ll have to bring along your own utensils, dishes, pots/pans and other small appliances. Queen’s Court also has a supply of hoovers that you’ll have to sign out at the Reception desk.
In order to use the laundry facilities here, residents receive a laundry card – or download an app linked to a PayPal account – and top either up with credit. Handy little essentials which mean you don’t have to take a load of dirty laundry with you on your visits home.
Yeah, make yourself at home, it’ll make settling in so much easier. Please make sure you return it to its original state. Otherwise, damage charges will apply.
Be sure to bring along your favourite pillows or that extra comfy duvet as we don’t supply bedding. All our rooms have a 4ft bed, which fits double bedding no problem.
Your Tenancy Agreement
We’d prefer it if you paid your rent over 4 instalments over the course of the year, but it’s worth talking to your Accommodation Manager, as you might be able to agree on another payment arrangement.
Sure, the room is available to stay in from the start of your tenancy agreement until its end.
Get in touch with us to check availability.
Sorry, we can’t change the tenancy dates once they’re set.
Socialising
Of course, they’re welcome to come and see you throughout your studies. However, only one guest is allowed to stay in your room for a maximum of 3 nights a week. And, you must be with them the entire duration of their stay and sign them in on arrival.
During their visit, you are responsible for your guest – they must be signed in/out and follow all aparto regulations while they’re here.
Go for it - but please consider your fellow residents living in the building, and give the apartment a clean once you’re finished.
My Apartment
All rooms at Queen’s Court are single occupancy, aside from our studio rooms which allow two residents to share between them.
That responsibility lands on you and your housemates – we’d recommend keeping a cleaning rota when you move in. Additionally, the apartment can share costs for a cleaner to do the job for you. Note: Rubbish and recycling collection is included in the rent.
Queen’s Court is strictly non-smoking, though residents are welcome to smoke outside of the building, off-site.
We’ll clean up the communal areas of your apartment, but we appreciate any effort from you to take care of things as much as possible.
Getting Around
We don’t offer parking at this property, but there are plenty of roads nearby with free parking.
Absolutely, there’s lots of secure bike storage areas for you to use.
General
However small the problem, be sure to contact reception and fill in a quick repair form, and our facilities will get right to it.
Yes, we’re always happy to lend an ear if necessary. We’d recommend talking to your university support team first, as they may be in a better position to help out. If you’re comfortable enough to share and would like to speak with the Accommodation Manager, you can book an appointment with them and have a confidential chat.
Sure, all of this property’s residents have their own letterbox and will be given a key to check their post at any time. If you have a parcel delivered, reception will look after it, just be sure to bring your ID with you upon collection.
Viewing a Room
We’d love to meet you! Please call us on 0844 372 56 43 or complete our tour booking form to book a viewing.
Please meet us in reception: Arbury Court, 171-173 Kingston Road, KT3 3SS
That’s no problem at all, just give us a call.
You’ll see all the communal areas including the common room, study room, gym and outdoor areas. We’ll also show you around an apartment and bedroom.
Booking a Room
To live here you must be a student, enrolled in a college or university, and be 18 years or older at the time of check-in.
We only require a UK guarantor if you’ve requested to pay in instalments. Without one, the full amount of your rent has to be paid in August.
  • Approachable, friendly team
  • On-site maintenance
  • Regular programme of social events
  • Cinema area
  • Stylish common room
  • Study rooms
  • Courtyard
  • Ensuite bedrooms
  • Price is inclusive of utility bills and contents insurance
  • 70Mb broadband and Wi-Fi
  • Laundry room (pay per use)
  • Plenty of bike storage
In some cases, legal action will be taken in order to recoup the amount.
Want to book a room in time for term? Click here to register your details. After you’ve logged in, follow these three steps:
  1. Choose your room
  2. Pay the advanced rent payment equivalent to one week's rent
  3. Accept your Tenancy agreement
If you’d like to pay the booking fee in handy instalments, your guarantor has to send a UK utility bill along with the relevant info – they’ll get an email with the exact details.
Room Allocation
Absolutely – just let us know of your arrangements when making your booking and we’ll group you with your friends. If you don’t know anyone when you move, don’t fret – most students come on their own and soon make friends.
Yep, it’s entirely up to you – just let us know what you’d prefer at the time of booking.
Cancellation Policy - Last Updated on 06/05/2020
If you are leaving temporarily and coming back before the end of your contract, please email us to let us know what dates you will be away. If you are leaving for the rest of the year and are looking to cancel your tenancy agreement, please refer to our cancellation policy under the after you move in section.
We understand that this is a challenging time for our residents with many people returning home before travel bans and restrictions began and non-essential travel recommendations were made by the government and health authorities.
We are aware many universities have taken these precautionary measures. However, if you are enrolled on your course and your university has not cancelled it but have moved to online classes, then you will be expected to continue with your course and therefore still need to fulfil your tenancy contract for the 2020-21 academic year. If the situation changes and your university decide to cancel the course, please contact us and provide accompanying evidence of the course cancellation so that we can review your situation.
We understand that there are circumstances out of your control, however, please don’t worry. We are continually monitoring the UK and Irish Government guidance on the Coronavirus (COVID-19) situation and complying with this. As the situation changes, there will also be updated guidance on travel and your university will be able to update you closer to the time of your course start date, so please refer to them for course updates. If you have any concerns closer to the start of your 2020-21 tenancy agreement or your course is cancelled for 2020-21 entry, please get in contact with us so that we can advise further.
We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date. Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy.
We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date. Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy.
We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date. Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy.
If you decide to defer your university but already have a booking with us for 2020-21 the usual cancellation policy still applies, please see full details here.
Moving Out
Pack up all your belongings and give the room a clean – it’d be lovely if you left in the same condition as you found it. Once that’s done, hand over your fob and post box key, say your goodbyes, and be sure to have a great summer.
Checking in
We’re offering contactless check in! Simply complete your online induction via the email you receive and you will be emailed your express pass. Our handy video will show you the procedures we have put in place to keep everyone safe.
When you complete your online induction, you will be asked to book a check in slot. This is to help us ensure social distancing. Please try and keep to the slot you booked and let the residence team know if you’re running late.
When you complete your online induction, you will be asked to book a check in slot. This is to help us ensure social distancing. Please try and keep to the slot you booked and let the residence team know if you’re running late.
Please follow social distancing guidelines, reminders are placed in the form of posters and signage around each site. For Dublin and Glasgow, currently you are not allowed anyone else in the building when you check in. For the UK you are allowed up to 2 people. Please note that these guidelines are subject to change depending on government guidance.
If you are traveling from a country with the guidance of self-isolation on arrival, you will need to self-isolate for 14 days. We can help assist you with your online food deliveries. Please contact the residence team for further information.
Directions to each of the residences can be found here.
Join the residence Facebook group to stay up to date with the latest events and to meet other residents. You should have received an email with a link to join – make sure you let us know what events you want to see!
Feedback
We love to hear from you, so whether you want to share an idea, tell us what we could do even better, or even give us a little pat on the back if you like what we’re doing, you can drop us a line at hello@apartostudent.com.

You can view our complaints policy for our UK sites here

COVID-19 (Coronavirus)
Yes, aparto is currently operating as normal and will do so unless otherwise advised by the Department of Public Health or the HSE.
Yes, we are staying up to date with the latest guidance from all major universities in your city.
You could get the virus if you:
  • Come in close contact with someone who has the virus and is coughing or sneezing
  • Touch surfaces that someone who has the virus has coughed or sneezed on and you touch your eyes, nose or mouth
Anyone who may have been in contact with a person who has COVID-19 (Coronavirus) is advised to contact HSE Live (tel: 1850 24 1850) in Ireland. Anyone with symptoms of Coronavirus, who has been in close contact with a confirmed case in the last 14 days should:
  • isolate themselves from other people – this means going into a different, well-ventilated room alone, with a phone;
  • telephone their GP, or emergency department – if this is not possible, telephone 112 or 999;
in a medical emergency (if you have severe symptoms) phone 112 or 999.
Do not touch your eyes, nose or mouth if your hands are not clean.
For people working with the general public in the community and who are feeling well facemasks are not recommended because there is no evidence that using face masks in this setting is of any benefit in people who are not sick.  The most important action you can take to protect yourself is regular hand washing and good respiratory hygiene as outlined above.
You do not need to self-isolate unless you:
  • have been directly advised by the HSE (Ireland)
  • have been in contact with someone who has been tested positive for the Coronavirus
  • have recently travelled from areas affected by the Coronavirus. See full details of areas and symptoms.
  • experience any of the symptoms identified
  • have been tested as positive for the Coronavirus
Yes.  Contact tracing is undertaken by the HSE Public Health team and they will contact you directly if you have been in contact with a confirmed case of COVID-19.
The HSE has provided advice on self-isolation. Read the advice here. Please let the residence team know, so they are aware and can support where possible.
Anyone who may have been in contact with a person who has COVID-19 (Coronavirus) is advised to contact HSE Live (tel: 1850 24 1850) in Ireland. We recommend you self-isolate until you receive feedback from the authorities.
In the event of a confirmed case, we will take appropriate action and let all residents know by email as soon as possible. We will also let residents know what we are doing in the building to minimise risk to others. This correspondence will be sent via the email address that residents have provided on their online portal. Resident safety is of the utmost importance to us and we continue to follow all government guidelines and advice.
We are following government advice on isolation if someone is showing virus symptoms or has travelled from affected areas. At the moment, we are not advising that residents leave our buildings but if this changes, we will inform all residents via email. We appreciate this is a challenging and difficult time and we are doing all we can to support you. Please visit your residence Facebook group and the aparto social media channels for ideas of activities to stay healthy and entertained if you are isolating.
If you will need to travel, please check what you need to do using the official guidance from the Department of Foreign Affairs and Trade.
Please email the residence team or give them a call. Full contact details can be found on our website.
We recommend residents avoid ordering items online that will be delivered to reception. If you order anything, please be present to receive it. The reception will stop handling parcels from Friday 13th March 2020. If you are in self-isolation, please communicate to the site team if you are expecting any medicine or food delivered and we will do our best to support their delivery to you.

The wellbeing of our staff, students and our wider community is of paramount importance and we are continually monitoring the Coronavirus (COVID-19) situation. We have complied with all Government advice and guidance and will continue to take direction from the The UK Government and the NHS in all aspects of this situation. We are communicating regularly with our students and staff. A working group, led by the Management Team, is overseeing the coordination of all relevant activities and liaison with the NHS. We are monitoring the situation closely and we will continue to provide as much advice, care and support as we can.

Refund offer
We understand that this is a challenging time for our residents with many people returning home before travel bans and restrictions began and non-essential travel recommendations were made by the government and health authorities. All residents received an email in April to confirm the refund offer. The offer was that residents who did not plan to continue living with aparto for their third term (after May 2020) were able to apply for a refund by 6pm on the 24th April 2020, as long as they were not in arrears. We would then refund any licence fee or rent paid beyond 2nd May 2020 until the end of their contract for 2019-20. If you pay in instalments, you will not be charged for your final instalment. Rebookers Anyone who has rebooked or rebooks for the academic year 2020-2021 and is staying with aparto past the 2nd May 2020 is entitled to a 30% rent credit on the period from the 2nd May 2020 to the end of their tenancy. This offer is only applicable to 2020-21 tenancy contracts of at least 41 weeks and over. This credit will be applied to residents 2020-2021 rent instalments before the end of December 2020.
This is an unprecedented time for everyone and we are expecting a high take up of the refund offer. Along with the refund process, our teams are working hard to continue to provide residents with a safe home alongside supporting the early departure of residents, checking rooms have been cleaned, keys returned and many other tasks. We are therefore predicting it will take approximately 8 to 10 weeks to process refunds and thank you for your ongoing understanding and patience.
A number of residents have left the property and may need assistance with packing their things and cleaning their rooms before ending their tenancy agreement. We work closely with Pinglocker to provide services to our residents including storage, packing and shipping. Room packing, shipping and storage services Please visit the aparto dedicated pinlocker page for information, prices and to book a service. For room packing services, please use the APARTO25 code for a £25 discount. Room cleaning We understand you may not have had the chance to fully clean your room before you left. If you have, thank you. If you cannot return to clean and your room needs a deep clean, this can be arranged through our cleaning contractors at a cost rate. When you complete your refund request you will be asked if you would like this service in the form. Please tick to say you do and the cleaning cost will be deducted from your refund. The charges for cleaning are:
  • Town/Shared House £30
  • Ensuite £35
  • Studio £60
We understand that it might be difficult for people to move their belongings out of their rooms at this time and have the following guidance and options for residents. Residents who have moved out and need a room clean If residents have already moved out with their belongings, please let your residence team know if you would like us to arrange for the room to be cleaned or if you will arranging your own cleaning. We can arrange for your room to be cleaned at cost price. Residents who are making their own collection arrangements Residents can make their own removals arrangements using friends or other contractors. We ask that you contact the aparto team to arrange a time for collections no later than 3 days in advance so that we can ensure departures take place in a controlled way and adhere to social distancing regulations. Residents who can not collect their belongings or arrange a collection We understand that some residents will not be able to collect their belongings or arrange for someone else to help. The health and safety of our residents and team are our primary concern and we want to adhere to social distancing regulations. If you can’t travel or if it is not safe to do so, we will allow two weeks from the date that travel and social distancing restrictions are lifted for you to collect your things. Please be aware that there may be a delay in actioning our refund offer for residents who have not moved out. We are unable to inspect rooms that have not been cleared of belongings which is part of the checkout process. Residents who have rebooked the same room for next year Residents who have rebooked the same room for next year (have signed a contract for a 2020/21 reserved tenancy, paid the advance rent fee, completed guarantor information) but are away until September please keep your belongings in your room. They will not be disturbed and those residents are still entitled to the refund offer. Residents who have rebooked a new room for next year Residents who have rebooked (have signed a contract for a 2020/21 reserved tenancy, paid the advance rent fee, completed guarantor information) and are moving to a new room, the aparto team can make arrangements in late August to early September to move belongings to your new apartment.  Those residents can move in early and will still be entitled to the refund offer.
We understand that in some instance’s residents want to return. During the Coronavirus pandemic, health and safety is our first concern and we will continue to follow all the latest advice from the Government and the World Health Organisation while the situation develops. As such, we will follow the most current advice at the point residents or new tenants ask to move in and decide based on these factors. If you do move back in, you will be liable for rent from the date that you move back to the end of the tenancy period.
If you are currently in rent arrears you will need to pay this before we can release you from your obligation to pay the final instalment. This needs to be completed within the timeframe set for refund requests. Please contact your residence team to arrange for your arrears payment to be settled by the 23rd April 2020. If the arrears are not cleared, you will remain liable for the full tenancy amount.
Absolutely, we will be happy to welcome you back. If you haven’t already booked for the 2020/2021 academic year, please contact your residence team to secure your place. If you are worried about the current Covid-19 Corona virus situation effecting your course start date, please be assured that all of our rental agreements for next year have a cancellation policy that takes this in to account or you can move your tenancy start date should your course dates change. Please speak to our teams if you would like more information.
If you have signed a contract for a 2020/21 reserved tenancy, paid your advance rent fee, completed guarantor information and are staying in the same room then yes, you can keep your belongings in there over the summer free of charge. Please let us know if you have any perishables in your room or in your fridge that need disposing of. We will access the room over the summer to complete health and safety checks in line with legislation and we will not take responsibility for the belongings left behind in this period. If you are moving to a different room, please speak to our residence teams as soon as possible to arrange for your belongings to be moved.
The health and safety of our residents and team continues to be our number one priority. Whilst our aim is to maintain social distancing practices, there may be other students who have booked to move into the building. At this time, moving home is still allowed and categorised as essential travel by the government. If this does affect you, or move ins are taking place in your area in the building, we will let you know in advance and continue to take all precautions necessary to ensure this is completed with minimal disruption.
If you are isolating due to Coronavirus Covid 19 symptoms or due to contracting the virus please stay in your accommodation. You will be asked to sign a short-term extensions agreement and we will not charge you for the extra days that you need to stay. We and the community will continue to support you as much as possible with supplies.
We understand that these are difficult times for many people and encourage you to get in touch with your residence team as soon as possible to talk about your situation.
Absolutely, this is your home and you can stay as long as you have a tenancy contract.
You will be asked for your bank details when you complete the refund request form in the resident portal. If you would like the refund paid to an international bank account, you will incur a €15 transaction fee from our bank plus your bank transaction fee and FX fee from your bank. Payments to international bank accounts may not be made until 31st July 2020.
Keys, Damages and Cleaning.  If you have left and applied for a change to your tenancy terms and conditions aparto will treat this in the same way we would treat a normal check out. Please return all keys to reception, this includes your post box key, or if this isn’t possible please send them to reception by post. Once we have confirmation that you have applied to change your tenancy conditions, we will inspect your room for cleaning and damages, and these will be deducted from any amount already paid. If you have not yet paid your final instalment you will be expected to pay any relevant cleaning or damage charges before we process any changes to your tenancy.
If you have a tenancy or licence that covers the summer period, please contact the residence directly who will review your request.
If you are concerned that one of your fellow residents or flat mates is not following social distancing or isolation's rules please get in touch with your residence team. If you email us, please make it clear in the subject line that you are contacting us about a health and safety matter so that we can prioritise your email over any others. We will then contact the person to talk to them about the measures they should be adhering to. Any failure to meet the Government and the World Health Organisation requirements post this reminder will be reported to the Police.
Everyone's lives have been severely disrupted by the corona virus pandemic and many of us did not get to say goodbye to each other before leaving to travel home. We have been truly touched by the messages from our residents and wanted to let you know how much we appreciate your thoughts and kind words. We feel sad that many of our residents are in their final years of study and we won’t get to say goodbye in person. Please do continue to send messages to the team via the email for your residence, the team love hearing from you. For those who are returning for the next academic year we are really looking forward to seeing you as you check back in and can’t wait to catch up and have some epic welcome parties. Although we aren’t physically together now, we are continuing to put on virtual events for everyone. Keep an eye on the social channels for yoga, live DJ sessions, cooking classes and more. Let us know if there is something you would like us to look at putting on, all suggestions are very welcome.
Created with Sketch.

want to speak to someone?

Contact us and we'll get back to you as soon as we can.

contact us
Created with Sketch.

check out Vogue Studios

Head over to the property page where you can meet the team.

meet the team