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Flexible start dates

Flexible start dates

We understand that this is a difficult time with lots of uncertainty, so we will be happy to rearrange your arrival date, if you are affected by delays to university start dates. We can offer flexible arrival dates that align with the start of your university academic year. You will not be charged for the weeks that you are not living with us before your university year starts. Find out more about eligibility below.

All students that have a room booking for 2020/21 academic year are eligible. You can delay your move in date until up to the first week in January 2021, but no later than the start of the individual University’s welcome week. You will need to provide proof from your delayed university start date.

If your university start date is delayed, we will reduce your rent for the period at the beginning of the contract when you will not be staying in the building. Rent will be charged from the date you check-in to your residence or the start of your University’s welcome week (whichever is the earliest date).

If your course is due to finish later than your contract end date, you may add additional weeks to the end of your contract if your room is not already booked during that period.

We will continue to monitor individual university policies, however you will need to let us know by midnight on Sunday 16th August 2020, if the start of your university start date is going to be delayed.

We will need a letter from your chosen University or College.

As university start dates may change again, we will add any payments you have already made as a credit to your full year balance.

If you have paid in full in advance and you have delayed your move in date in line with your university start date, then we will provide a refund to your account within 28 working days after we have received proof of your delayed university start date.

This policy will be reviewed regularly as the situation surrounding Covid-19 develops. aparto reserve the right to change the terms and conditions of this cancellation policy at any time.



Cancellation Policy – Last Updated on 06/05/2020

Cancellation Policy – Last Updated on 06/05/2020

Please click here to view the policy.

If you are leaving temporarily and coming back before the end of your contract, please email us to let us know what dates you will be away.

If you are leaving for the rest of the year and are looking to cancel your tenancy agreement, please refer to our cancellation policy under the after you move in section.

We understand that this is a challenging time for our residents with many people returning home before travel bans and restrictions began and non-essential travel recommendations were made by the government and health authorities.

We are aware many universities have taken these precautionary measures. However, if you are enrolled on your course and your university has not cancelled it but have moved to online classes, then you will be expected to continue with your course and therefore still need to fulfil your tenancy contract for the 2020-21 academic year.

If the situation changes and your university decide to cancel the course, please contact us and provide accompanying evidence of the course cancellation so that we can review your situation.

We understand that there are circumstances out of your control, however, please don’t worry. We are continually monitoring the UK and Irish Government guidance on the Coronavirus (COVID-19) situation and complying with this.

As the situation changes, there will also be updated guidance on travel and your university will be able to update you closer to the time of your course start date, so please refer to them for course updates.

If you have any concerns closer to the start of your 2020-21 tenancy agreement or your course is cancelled for 2020-21 entry, please get in contact with us so that we can advise further.

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy.

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy.

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy.

If you decide to defer your university but already have a booking with us for 2020-21 the usual cancellation policy still applies, please see full details here.



COVID-19 (Coronavirus)

COVID-19 (Coronavirus)

The wellbeing of our staff, students and our wider community is of paramount importance and we are continually monitoring the Coronavirus (COVID-19) situation.

We are complying with UK Government guidance and will continue to take direction from the UK Government and NHS in all aspects of this situation. We are communicating regularly with our students and staff. A working group, led by the Management Team, is overseeing the coordination of all relevant activities and liaison with the NHS. We are monitoring the situation closely and we will continue to provide as much advice, care and support as we can.

Yes, aparto is currently operating as normal and will do so unless otherwise UK Government advice dictates that we do differently. We still have a staff presence withing our buildings, and services are continuing.

Yes, we are staying up to date with the latest guidance from all Universities where we have residents studying.

Coronavirus is spread in sneeze or cough droplets. You could get the virus if you:

  • Come in close contact with someone who has the virus and is coughing or sneezing
  • Touch surfaces that someone who has the virus has coughed or sneezed on and you touch your eyes, nose or mouth.

Anyone who may have been in contact with a person who has COVID-19 (Coronavirus) is advised to contact The NHS111 (Call: 111) in England and Scotland.

Anyone with symptoms of Coronavirus, who has been in close contact with a confirmed case in the last 14 days should:

  • Isolate themselves from other people – this means going into a different, well-ventilated room alone, with a phone
  • Telephone their GP, or emergency department – if this is not possible, telephone 111
  •  In a medical emergency (if you have severe symptoms) phone 999

The situation is evolving, and information can be found at the following online resources:

We are advising our students in the UK to follow UK government advice which can be found here. This page is updated daily at 14:00.

  • Wash your hands properly and often
  • Cover your mouth and nose with a tissue or your sleeve when you cough and sneeze
  • Put used tissues into a bin and wash your hands
  • Clean and disinfect frequently touched objects and surfaces
  • Try to avoid close contact with people who are unwell
  • Follow travel advice found here
  • Do not touch your eyes, nose or mouth if your hands are not clean

For people working with the general public in the community and who are feeling well facemasks are not recommended because there is no evidence that using face masks in this setting is of any benefit in people who are not sick.  The most important action you can take to protect yourself is regular hand washing and good respiratory hygiene as outlined above.

You do not need to self-isolate unless you:

  • Have been directly advised by the NSH (England & Scotland)
  • You have been in contact with someone who has been tested positive for COVID-19
  • you have recently travelled from areas affected by the COVID-19
  • You experience any of the identified symptoms
  • you have been tested as positive for the COVID-19

Contact tracing is undertaken by the NHS who will try to contact you directly if you have been in contact with a confirmed case of COVID-19, however this is not guaranteed.

The UK government has produced the advice here.

Please let the residence team know, so they are aware and can support where possible.

Anyone who may have been in contact with a person who has COVID-19 (Coronavirus) is advised to contact the NHS on 111 in England and Scotland. We recommend you self-isolate until you receive feedback from the authorities.  If you are worried about other people in your flat or shared house, please contact your building management team.

In the event of a confirmed case, we will take appropriate action and let all residents know by email as soon as possible. We will also let residents know what we are doing in the building to minimise risk to others. This correspondence will be sent via the email address that residents have provided on their online portal. Resident safety is of the utmost importance to us and we continue to follow all government guidelines and advice.

We are following government advice on isolation if someone is showing virus symptoms or has travelled from affected areas. At the moment, we are not advising that residents leave our buildings but if this changes, we will inform all residents via email.

We appreciate this is a challenging and difficult time and we are doing all we can to support you. Please visit your residence Facebook group and the aparto social media channels for ideas of activities to stay healthy and entertained if you are isolating.

If you will need to travel, please check what you need to do using the official guidance from the Foreign Travel Advice Website.

Please email the residence team or give them a call. Full contact details can be found on our website.

We recommend residents avoid ordering items to be delivered to reception as we can no longer guarantee that in all situations, we will be able to handle them. If you do order anything, please ensure you are there to receive and sign for the package. If you are in self isolation, please contact the team who will try to assist with any essential/emergency parcels.



Refund offer

Refund offer

We understand that this is a challenging time for our residents with many people returning home before travel bans and restrictions began and non-essential travel recommendations were made by the government and health authorities.

All residents received an email in April to confirm details of the rent refund offer. The offer was applicable to residents who did not plan to continue living with aparto for their third term (after May 2020). These residents were able to apply for a refund by 6pm on the 24th April 2020, as long as they were not in rent arrears. We would then refund any licence fee or rent paid beyond 2nd May 2020 until the end of their contract for 2019-20. If a resident paid their rent in instalments, then they would not be charged for their final instalment.

Rebookers
Anyone who has rebooked or rebooks for the academic year 2020-2021 and is staying with aparto past the 2nd May 2020 is entitled to a 30% rent credit on the period from the 2nd May 2020 to the end of their tenancy. This credit will be applied to residents’ 2020-2021 rent instalments before the end of December 2020. There is no need to apply for this.

This is an unprecedented time for everyone and we are expecting a high take up of the refund offer. Along with the refund process, our teams are working hard to continue to provide residents with a safe home alongside supporting the early departure of residents, checking rooms have been cleaned, keys returned and many other tasks. We are therefore predicting it will take approximately 8 to 10 weeks to process refunds and thank you for your ongoing understanding and patience.

A number of residents have left the property and may need assistance with packing their things and cleaning their rooms before ending their tenancy agreement. We work closely with Pinglocker to provide services to our residents including storage, packing and shipping.

Room packing, shipping and storage services

Please visit the aparto dedicated pinlocker page for information, prices and to book a service. For room packing services, please use the APARTO25 code for a £25 discount.

Room cleaning

We understand you may not have had the chance to fully clean your room before you left. If you have, thank you. If you cannot return to clean and your room needs a deep clean, this can be arranged through our cleaning contractors at a cost rate. When you complete your refund request you will be asked if you would like this service in the form. Please tick to say you do and the cleaning cost will be deducted from your refund. The charges for cleaning are:

  • Town/Shared House £30
  • Ensuite £35
  • Studio £60

We understand that it might be difficult for people to move their belongings out of their rooms at this time and have the following guidance and options for residents.

Residents who have moved out and need a room clean
If residents have already moved out with their belongings, please let your residence team know if you would like us to arrange for the room to be cleaned or if you will arranging your own cleaning. We can arrange for your room to be cleaned at cost price.

Residents who would like their belongings sent to them
For residents who would like their belongings as soon as possible, we are recommending using our long term partner, Pinglocker, who have a packing and shipping service. They are fully insured and a trusted nationwide partner.  Visit the Pinglocker aparto page for more information.

Residents who are making their own collection arrangements
Residents can make their own removals arrangements using friends or other contractors. We ask that you contact the aparto team to arrange a time for collections no later than 3 days in advance so that we can ensure departures take place in a controlled way and adhere to social distancing regulations.

Residents who can not collect their belongings or arrange a collection
We understand that some residents will not be able to collect their belongings or arrange for someone else to help. The health and safety of our residents and team are our primary concern and we want to adhere to social distancing regulations. If you can’t travel or if it is not safe to do so, we will allow two weeks from the date that travel and social distancing restrictions are lifted for you to collect your things. Please be aware that there may be a delay in actioning our refund offer for residents who have not moved out. We are unable to inspect rooms that have not been cleared of belongings which is part of the checkout process.

Residents who have rebooked the same room for next year
Residents who have rebooked the same room for next year (have signed a contract for a 2020/21 reserved tenancy, paid the advance rent fee, completed guarantor information) but are away until September please keep your belongings in your room. They will not be disturbed and those residents are still entitled to the refund offer.

Residents who have rebooked a new room for next year
Residents who have rebooked (have signed a contract for a 2020/21 reserved tenancy, paid the advance rent fee, completed guarantor information) and are moving to a new room, the aparto team can make arrangements in late August to early September to move belongings to your new apartment.  Those residents can move in early and will still be entitled to the refund offer.

We understand that in some instance’s residents want to return. During the Coronavirus pandemic, health and safety is our first concern and we will continue to follow all the latest advice from the Government and the World Health Organisation while the situation develops.

As such, we will follow the most current advice at the point residents or new tenants ask to move in and decide based on these factors. If you do move back in, you will be liable for rent from the date that you move back to the end of the tenancy period.

If you are currently in rent arrears you will need to pay this before we can release you from your obligation to pay the final instalment. This needs to be completed within the timeframe set for refund requests. Please contact your residence team to arrange for your arrears payment to be settled by the 23rd April 2020.

If the arrears are not cleared, you will remain liable for the full tenancy amount.

 

Yes, you can extend your tenancy. Please contact your residence team to extend your tenancy.

If you have signed a contract for a 2020/21 reserved tenancy, paid your advance rent fee, completed guarantor information and are staying in the same room then yes, you can keep your belongings in there over the summer free of charge. Please let us know if you have any perishables in your room or in your fridge that need disposing of.

We will access the room over the summer to complete health and safety checks in line with legislation and we will not take responsibility for the belongings left behind in this period. If you are moving to a different room, please speak to our residence teams as soon as possible to arrange for your belongings to be moved.

The health and safety of our residents and team continues to be our number one priority. Whilst our aim is to maintain social distancing practices, there may be other students who have booked to move into the building. At this time, moving home is still allowed and categorised as essential travel by the government. If this does affect you, or move ins are taking place in your area in the building, we will let you know in advance and continue to take all precautions necessary to ensure this is completed with minimal disruption.

If you are isolating due to Coronavirus Covid 19 symptoms or due to contracting the virus please stay in your accommodation. You will be asked to sign a short-term extensions agreement and we will not charge you for the extra days that you need to stay. We and the community will continue to support you as much as possible with supplies.

We understand that these are difficult times for many people and encourage you to get in touch with your residence team as soon as possible to talk about your situation.

Absolutely, this is your home and you can stay as long as you have a tenancy contract.

If you paid your rent on a credit or debit card the refund can be returned directly to this card. If you would like the refund to be paid into a different account, please enter these details into the form on the resident portal. We can only complete bank transfers to UK bank accounts.

Keys, Damages and Cleaning. 

If you have left and applied for a change to your tenancy terms and conditions aparto will treat this in the same way we would treat a normal check out. Please return all keys to reception, this includes your post box key, or if this isn’t possible please send them to reception by post.

Once we have confirmation that you have applied to change your tenancy conditions, we will inspect your room for cleaning and damages, and these will be deducted from any amount already paid. If you have not yet paid your final instalment you will be expected to pay any relevant cleaning or damage charges before we process any changes to your tenancy.

If you have a tenancy or licence that covers the summer period, please contact the residence directly who will review your request.

If you are concerned that one of your fellow residents or flat mates is not following social distancing or isolations rules please get in touch with your residence team. If you email us, please make it clear in the subject line that you are contacting us about a health and safety matter so that we can prioritise your email over any others. We will then contact the person to talk to them about the measures they should be adhering to. Any failure to meet the Government and the World Health Organisation requirements post this reminder will be reported to the Police.

Everyone’s lives have been severely disrupted by the coronavirus pandemic and many of us did not get to say goodbye to each other before leaving to travel home. We have been truly touched by the messages from our residents and wanted to let you know how much we appreciate your thoughts and kind words. We feel sad that many of our residents are in their final years of study and we won’t get to say goodbye in person. Please do continue to send messages to the team via the email for your residence, the team love hearing from you. For those who are returning for the next academic year we are really looking forward to seeing you as you check back in and can’t wait to catch up and have some epic welcome parties. Although we aren’t physically together now, we are continuing to put on virtual events for everyone. Keep an eye on the social channels for yoga, live DJ sessions, cooking classes and more. Let us know if there is something you would like us to look at putting on, all suggestions are very welcome.



Arrival

Arrival

Everything in the apartment is furnished, but you’ll need to bring along kitchen items, bedding, clothing and personal items. Don’t forget to bring ID along at check-in.

You’ll find some roads with free parking dotted around the property.

Head straight to reception: Queens Court, 15 Queens Walk, Reading, RG1 7QF

When you arrive, a member of our team will be waiting for you with lots of information and your key fob to the building. If you’re a little late and arriving out of hours, then give us a heads up in advance so we know when to expect you.



Booking a Room

Booking a Room

All residents at Queen’s Court must be enrolled in college/university as a student and be 18 years or older at check-in.

If you requested to pay in instalments, yes. Without a guarantor, you’ll have to pay your full rent upfront in August.

  • Approachable team, on-site 24/7
  • On-site maintenance
  • Regular programme of social events
  • Modern gym (open 24 hours)
  • Stylish common room
  • Study room
  • Courtyard
  • Ensuite bedrooms
  • Shared kitchen and lounge areas in all apartments
  • Price is inclusive of utility bills and contents insurance
  • Super-fast broadband and Wi-Fi
  • Laundry room (pay per use)
  • Plenty of bike storage

To recoup the fees, we will take legal action if necessary.

If Queen’s Court sounds like your sort of place, click here to register your details. When you’ve logged in, you’ll need to do the following:

  1. Choose your room
  2. Pay the advanced rent payment equivalent to one week’s rent
  3. Accept your Tenancy agreement

Providing you’re paying in instalments, your guarantor will need to send over a UK utility bill, along with further information detailed in an email we’ll send them.



Feedback

Feedback

We love to hear from you, so whether you want to share an idea, tell us what we could do even better, or even give us a little pat on the back if you like what we’re doing, you can drop us a line at hello@apartostudent.com.

You can view our complaints policy for our UK properties here.



General

General

If there’s anything wrong with your home, get in touch with the team at reception and fill in a quick repair form. A member of our facilities team will fix things as soon as they can.

We’re more than happy to listen to you if you feel like sharing a problem. We’d suggest getting in contact with your university support team first, but if you still need to talk, we can arrange something your Accommodation Manager.

Yes! You’ll share a post box with your housemates and get a key to check your post. Parcels can be delivered to reception, where we’ll look after them – just be sure to bring your ID with you upon collection.



Getting Around

Getting Around

There are only 10 car parking spaces on site, with each costing £1000.00 for the year. If you need somewhere to park, you’ll have to be quick as they’re offered on a first come, first served basis.

There’s plenty of secure bike storage available to residents.



Moving Out

Moving Out

On your last day with us, you’ll need to pack up all your belongings, tidy the room out and leave it in the same condition as you found it in. Be sure to hand in your fob/post box key when you check out.



My Apartment

My Apartment

All rooms at Queen’s Court are single occupancy, aside from our studio rooms which allow two residents to share between them.

That responsibility lands on you and your housemates – we’d recommend keeping a cleaning rota when you move in. Additionally, the apartment can share costs for a cleaner to do the job for you. Note: Rubbish and recycling collection is included in the rent.

We’ll clean up the communal areas of your apartment, but we appreciate any effort from you to take care of things as much as possible.

Queen’s Court is strictly non-smoking, though residents are welcome to smoke outside of the building, off-site.



Room Allocation

Room Allocation

Sure you can, just notify us that you want to live in the same apartment as your friends during your booking.

Absolutely. When making your booking, just let us know and we’ll get the wheels in motion.



Socialising

Socialising

Yeah sure, friends and family are more than welcome to visit, and we allow one guest to stay in your room with you for 3 nights a week. However, we ask that you be present throughout their stay and sign them in on arrival.

While your guest is visiting, you are wholly responsible for them, including signing them in and out and ensuring they follow all aparto regulations while on the property.

Go for it, but please be mindful of other students living in the building and clean up the place when you’re done.



Summer bookings

Summer bookings

You will need to be a student in full time education, either in the UK or your own country. If you have finished University and are completing an internship of work programme you can stay in our residence if you have not yet graduated from your course.

As Summer stays are limited to 10 weeks, you will need to make a full payment up front, before you arrive at the residence. Your booking is not complete until payment is made and until payment is made the room is not secured. Summer stays do not require a deposit payment.

You can check into the room at 16:00 on the day of your check-in. On the day of your check-out you will have to vacate the room by 10:00. If you do arrive early for your check in, you may be able to get your keys early if the room is ready, if not you can relax in one of our communal areas until it is clean.

Our receptions are staffed 24 hours a day. However, if you are planning to arrive at the weekend or out of office hours (09:00 – 17:00) it is best to either phone ahead or email first. If the reception is closed when you arrive it is most likely as the team member is helping another resident. In this case you should press the buzzer and call the security number for assistance

All rooms come with a bed, desk, wardrobe and other bedroom furniture. If you have booked an Ensuite or Studio you will have a private bathroom, if you have booked a Shared House or Town House you will share a bathroom between two. Studios have cooking facilities in the rooms and all other rooms have shared cooking facilities including hobs, ovens, microwaves and a fridge/freezer.

Our rooms are not like a traditional hotel, and do not come with bedding, towels, bathroom supplies or cooking equipment, so we advise you to either bring your own or purchase in advance from our partners, UniKitOut. All rooms will come with a toilet roll.

If there are rooms available, you should be able to extend your stay after you have moved in. Please speak to the accommodation team while in the building to arrange an extension.

Yes, you are free to leave when you like, however you will not be liable for a refund unless another student takes over your booking. Please let our team’s know when you are planning on checking out



Viewing a Room

Viewing a Room

Want to take a look for yourself? We’d love to meet you! Please call us on 0118 3722140 or complete our tour booking form to arrange a viewing.

Please come and visit us at Queens Court, 15 Queens Walk, Reading. You will need to confirm with us when you would like to visit so we can arrange access to the room type you are looking for.

Usually our tours last around 30 minutes.

No worries, simply give us a call and we’ll either re-arrange or cancel the viewing.

You’ll see all the communal areas including the common room, study rooms, gym, cinema room and private dining room. We’ll also show you around an apartment and bedroom.



What’s Included?

What’s Included?

Indeed, it will. With our standard package you will get free up to 100MB/s high-speed broadband and Wi-Fi connection throughout the building, including bedrooms; however, this fluctuates in usage. If you’re looking for an even speedier and more stable service, you can use our ethernet connection available in your room.

You can connect up to 3 devices, so its perfect for browsing Instagram, watching your favourite Netflix series and studying of course!

The Internet is provided by our reliable partner, Ask4 and they give you the option to upgrade your bandwidth package for a small fee, if you need extra speed for those gaming nights.

Every room has its own TV, but we don’t provide a TV Licence – residents are responsible for this at an additional cost.

In the kitchen, you’ll find a hob, combi oven and fridge in your room, but you’ll have to bring along your own utensils, dishes, pots/pans and other small appliances.

Queen’s Court also has a supply of hoovers that you’ll have to sign out at the Reception desk.

Unless it’s for storing prescribed medication, we don’t allow residents to keep fridges in their room.

Be sure to bring along your favourite pillows or that extra comfy duvet as we don’t supply bedding. All our rooms have a 4ft bed, which fits double bedding no problem.

In order to use the laundry facilities here, residents receive a laundry card – or download an app linked to a PayPal account – and top either up with credit. Handy little essentials which mean you don’t have to take a load of dirty laundry with you on your visits home.

Yeah, make yourself at home, it’ll make settling in so much easier. Please make sure you return it to its original state. Otherwise, damage charges will apply.



Your Tenancy Agreement

Your Tenancy Agreement

We’d prefer it if you paid your rent over 4 instalments over the course of the year, but it’s worth talking to your Accommodation Manager, as you might be able to agree on another payment arrangement.

Sure, the room is available to stay in from the start of your tenancy agreement until its end.

Get in touch with us to check availability.

Once we’ve set the dates of the tenancy, we can’t alter them, sorry!