what can we help you with?

You can browse the questions below to help find what you are looking for.
Arrival

Arrival

Arbury Court is fully finished, but we ask that our residents bring along kitchen items, bedding, clothing and personal items since we don’t provide them. ID is also essential for when you check in.

There are areas close to the property that allow parking free of charge for a maximum of 2 hours.

Please head straight to reception: Arbury Court, 171- 173 Kingston Road, KT3 3SS.

Someone from our friendly team will be waiting to meet you with further information and your key fob. If you’ll be arriving out of hours, be sure to let us know in advance so we can plan for your arrival.



Booking a Room

Booking a Room

Residents living here must be students, enrolled in a college/university and be 18 years or older at check-in.

If you’re paying in instalments, a guarantor is required. Without a guarantor, the rent must be paid in full in August.

  • Approachable team, on-site 24/7
  • On-site maintenance
  • Regular programme of social events
  • Modern gym (open 24 hours)
  • Stylish common room
  • Study room
  • Courtyard
  • Ensuite bedrooms
  • Shared kitchen and lounge areas in all apartments
  • Price is inclusive of utility bills and contents insurance
  • Super-fast broadband and Wi-Fi
  • Laundry room (pay per use)
  • Plenty of bike storage
  • Shuttle service to and from Kingston University

Legal action will be pursued if necessary to recoup the missing rent.

Want to book a room? Simply click here to register your details, log in and follow the below steps:

  1. Choose your room
  2. Pay the advanced rent payment equivalent to one week’s rent
  3. Accept your Tenancy agreement

If you’d prefer to pay in instalments, we’ll need a UK utility bill and necessary information from your guarantor – the exact details will be sent to them in an email.



Cancellation Policy – Last Updated on 19/03/2020

Cancellation Policy – Last Updated on 19/03/2020

Please click here to view the policy.

If you are leaving temporarily and coming back before the end of your contract, please email us to let us know what dates you will be away.

If you are leaving for the rest of the year and are looking to cancel your tenancy agreement, please refer to our cancellation policy for 2019-20 for full details on how to proceed:

UK: https://apartostudent.com/cancellation-policy-uk

We are sorry to hear you are having trouble getting back into the UK. Please can you email us with full details of your current situation, where you are travelling from and any evidence you can provide of your current situation.

We will then review your situation and advise on next steps.

We are aware many universities have taken these precautionary measures. However, if you are enrolled on your course and your university has not cancelled it but have moved to online classes, then you will be expected to continue with your course and therefore still need to fulfil your tenancy contract for the 2020-21 academic year.

If the situation changes and your university decide to cancel the course, please contact us and provide accompanying evidence of the course cancellation so that we can review your situation.

We understand that there are circumstances out of your control, however, please don’t worry. We are continually monitoring the UK and Irish Government guidance on the Coronavirus (COVID-19) situation and complying with this.

 

As the situation changes, there will also be updated guidance on travel and your university will be able to update you closer to the time of your course start date, so please refer to them for course updates.

 

If you have any concerns closer to the start of your 2020-21 tenancy agreement or your course is cancelled for 2020-21 entry, please get in contact with us so that we can advise further.

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

UK: https://apartostudent.com/cancellation-policy-uk

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

UK: https://apartostudent.com/cancellation-policy-uk

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

UK: https://apartostudent.com/cancellation-policy-uk

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

UK: https://apartostudent.com/cancellation-policy-uk

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

UK: https://apartostudent.com/cancellation-policy-uk

If you decide to defer your university but already have a booking with us for 2020-21 the usual cancellation policy still applies, please see full details here:

UK: https://apartostudent.com/cancellation-policy-uk

We understand that residents are concerned about Coronavirus and its impact on the universities and life in general. While there may be restricted access to transport and university campuses, rest assured our residence is still operating and our residence team is available for any support you need.

If you have a tenancy contract with us for 2019-20, aparto will continue to be your home and you can continue to live with us throughout your contract period. Remember that your room is your safe place and are not advising residents to leave their home.

If you need support with rent payments, please contact your property team who will consider your circumstances and provide advice.



COVID-19 (Coronavirus)

COVID-19 (Coronavirus)

The wellbeing of our staff, students and our wider community is of paramount importance and we are continually monitoring the Coronavirus (COVID-19) situation.

We are complying with UK Government guidance and will continue to take direction from the UK Government and NHS in all aspects of this situation. We are communicating regularly with our students and staff. A working group, led by the Management Team, is overseeing the coordination of all relevant activities and liaison with the NHS. We are monitoring the situation closely and we will continue to provide as much advice, care and support as we can.

Yes, aparto is currently operating as normal and will do so unless otherwise UK Government advice dictates that we do differently. We still have a staff presence withing our buildings, and services are continuing.

Yes, we are staying up to date with the latest guidance from all Universities where we have residents studying.

Coronavirus is spread in sneeze or cough droplets. You could get the virus if you:

  • Come in close contact with someone who has the virus and is coughing or sneezing
  • Touch surfaces that someone who has the virus has coughed or sneezed on and you touch your eyes, nose or mouth.

Anyone who may have been in contact with a person who has COVID-19 (Coronavirus) is advised to contact The NHS111 (Call: 111) in England and Scotland.

Anyone with symptoms of Coronavirus, who has been in close contact with a confirmed case in the last 14 days should:

  • Isolate themselves from other people – this means going into a different, well-ventilated room alone, with a phone
  • Telephone their GP, or emergency department – if this is not possible, telephone 111
  •  In a medical emergency (if you have severe symptoms) phone 999

The situation is evolving, and information can be found at the following online resources:

We are advising our students in the UK to follow UK government advice which can be found here. This page is updated daily at 14:00.

  • Wash your hands properly and often
  • Cover your mouth and nose with a tissue or your sleeve when you cough and sneeze
  • Put used tissues into a bin and wash your hands
  • Clean and disinfect frequently touched objects and surfaces
  • Try to avoid close contact with people who are unwell
  • Follow travel advice found here
  • Do not touch your eyes, nose or mouth if your hands are not clean

For people working with the general public in the community and who are feeling well facemasks are not recommended because there is no evidence that using face masks in this setting is of any benefit in people who are not sick.  The most important action you can take to protect yourself is regular hand washing and good respiratory hygiene as outlined above.

You do not need to self-isolate unless you:

  • Have been directly advised by the NSH (England & Scotland)
  • You have been in contact with someone who has been tested positive for COVID-19
  • you have recently travelled from areas affected by the COVID-19
  • You experience any of the identified symptoms
  • you have been tested as positive for the COVID-19

Contact tracing is undertaken by the NHS who will try to contact you directly if you have been in contact with a confirmed case of COVID-19, however this is not guaranteed.

The UK government has produced the advice here.

Please let the residence team know, so they are aware and can support where possible.

Anyone who may have been in contact with a person who has COVID-19 (Coronavirus) is advised to contact the NHS on 111 in England and Scotland. We recommend you self-isolate until you receive feedback from the authorities.  If you are worried about other people in your flat or shared house, please contact your building management team.

In the event of a confirmed case, we will take appropriate action and let all residents know by email as soon as possible. We will also let residents know what we are doing in the building to minimise risk to others. This correspondence will be sent via the email address that residents have provided on their online portal. Resident safety is of the utmost importance to us and we continue to follow all government guidelines and advice.

We are following government advice on isolation if someone is showing virus symptoms or has travelled from affected areas. At the moment, we are not advising that residents leave our buildings but if this changes, we will inform all residents via email.

We appreciate this is a challenging and difficult time and we are doing all we can to support you. Please visit your residence Facebook group and the aparto social media channels for ideas of activities to stay healthy and entertained if you are isolating.

If you will need to travel, please check what you need to do using the official guidance from the Foreign Travel Advice Website.

Please email the residence team or give them a call. Full contact details can be found on our website.

We recommend residents avoid ordering items to be delivered to reception as we can no longer guarantee that in all situations, we will be able to handle them. If you do order anything, please ensure you are there to receive and sign for the package. If you are in self isolation, please contact the team who will try to assist with any essential/emergency parcels.



Feedback

Feedback

We love to hear from you, so whether you want to share an idea, tell us what we could do even better, or even give us a little pat on the back if you like what we’re doing, you can drop us a line at hello@apartostudent.com.

You can view our complaints policy for our UK properties here.



General

General

Contact reception and they’ll have you fill in a quick repair form. Once that’s done, a member of our facilities team will fix the problem as soon as possible.

We pride ourselves on being friendly and approachable, so we’d be more than happy to listen to you. However, we’d suggest contacting your university support team first to see if they can help. If you’d still like to speak with the Accommodation Manager, they’d be more than happy to arrange a meet up with you.

Yep! Everyone at Arbury Court shares a post box, with individual keys to check on your post. Parcels can be delivered to reception, just make sure you bring your ID with you when collecting.



Getting Around

Getting Around

We don’t offer parking on site, but you’ll find plenty of nearby roads that offer free parking all day.

Yes, residents are free to keep their bike secure in one of our storage areas on site.



Moving Out

Moving Out

We’d love it if you returned the room in the same condition as when you found it, so please pack up all your things and give things a quick clean. After that, hand in your fob to the reception upon check out, say your goodbyes and have a great summer break!



My Apartment

My Apartment

All of our rooms are single occupancy, with an en-suite shower room unless you’re staying in a studio room to share with a friend.

It’s up to you and your housemates to keep things clean and tidy while you’re here.

Or, alternatively, you can share the cost for a cleaner, who will take care of everything for you. Note: Bin collections are included as part of your rent.

The aparto team will be on hand to clean these parts of the flat, but we’d appreciate any effort on your part to look after them.

Arbury Court operates a strict no smoking policy in its buildings and grounds, but you’re welcome to smoke outside of the building off-site.



Room Allocation

Room Allocation

If you want to live with friends, just let us know when making your booking online. If you’re moving into an apartment on your own, don’t worry, our residents soon make friends once they’re here.

Let us know which floor you’d prefer to live on at the time of booking.



Socialising

Socialising

Friends and family are welcome to visit Arbury Court throughout your studies, and we allow one guest to stay in your room with you 3 nights a week. However, you must be present the entire time they’re here, and sign them in on arrival.

During their stay, you are responsible for your guest – they must be signed in and out, and adhere to aparto regulations while on the property.

Sure, we want you to have fun while you’re here, but please consider other students that live in the building and clean up when you’re done.



Summer bookings

Summer bookings

You will need to be a student in full time education, either in the UK or your own country. If you have finished University and are completing an internship of work programme you can stay in our residence if you have not yet graduated from your course.

As Summer stays are limited to 10 weeks, you will need to make a full payment up front, before you arrive at the residence. Your booking is not complete until payment is made and until payment is made the room is not secured. Summer stays do not require a deposit payment.

You can check into the room at 16:00 on the day of your check-in. On the day of your check-out you will have to vacate the room by 10:00. If you do arrive early for your check in, you may be able to get your keys early if the room is ready, if not you can relax in one of our communal areas until it is clean.

Our receptions are staffed 24 hours a day. However, if you are planning to arrive at the weekend or out of office hours (09:00 – 17:00) it is best to either phone ahead or email first. If the reception is closed when you arrive it is most likely as the team member is helping another resident. In this case you should press the buzzer and call the security number for assistance

All rooms come with a bed, desk, wardrobe and other bedroom furniture. If you have booked an Ensuite or Studio you will have a private bathroom, if you have booked a Shared House or Town House you will share a bathroom between two. Studios have cooking facilities in the rooms and all other rooms have shared cooking facilities including hobs, ovens, microwaves and a fridge/freezer.

Our rooms are not like a traditional hotel, and do not come with bedding, towels, bathroom supplies or cooking equipment, so we advise you to either bring your own or purchase in advance from our partners, UniKitOut. All rooms will come with a toilet roll.

If there are rooms available, you should be able to extend your stay after you have moved in. Please speak to the accommodation team while in the building to arrange an extension.

Yes, you are free to leave when you like, however you will not be liable for a refund unless another student takes over your booking. Please let our team’s know when you are planning on checking out



Viewing a Room

Viewing a Room

We’d love to meet you! Please call us on 0844 372 56 43 or complete our tour booking form to book a viewing.

Please meet us in reception: Arbury Court, 171-173 Kingston Road, KT3 3SS

That’s no problem at all, just give us a call.

You’ll see all the communal areas including the common room, study room, gym and outdoor areas. We’ll also show you around an apartment and bedroom.



What’s Included?

What’s Included?

Indeed, it will. With our standard package you will get free up to 100MB/s high-speed broadband and Wi-Fi connection throughout the building, including bedrooms; however, this fluctuates in usage. If you’re looking for an even speedier and more stable service, you can use our ethernet connection available in your room.

You can connect up to 3 devices, so its perfect for browsing Instagram, watching your favourite Netflix series and studying of course!
The Internet is provided by our reliable partner, Ask4 and they give you the option to upgrade your bandwidth package for a small fee, if you need extra speed for those gaming nights.

You’ll find a TV in the cluster kitchens as well as one in your communal lounge area. We don’t provide a TV Licence, so residents will be responsible for splitting this annual charge among housemates.

Likewise, a TV is not provided in our studio rooms, but feel free to bring one along with you – just make sure you have a TV Licence sorted when it’s set up.

A toaster, kettle, hob, oven/microwave, as well as a fridge/freezer and plenty of storage, are all included. Residents will also be supplied with a vacuum cleaner, mop, bucket, iron and ironing board.

You’ll have to bring your own utensils, dishes, pots/pans and other small appliances though, as we don’t supply these.

There’s no substitute for your favourite duvet or that extra comfy pillow so be sure to bring your own bedding with you. Our rooms have a 4ft bed, so double bedding will do the trick.

All residents living in Arbury Court get a laundry card or phone app with a PayPal account that can be topped up with credit, at which point you can use washing and drying facilities.

Definitely, feel free to make a few changes to your room, within reason. Just be sure it’s returned to us in the original state you found it in. If not, then you may have to pay additional damage charges.



Your Tenancy Agreement

Your Tenancy Agreement

We prefer to receive payment through 3 instalments over the course of the year, but it might be worth discussing further options with your Accommodation Manager.

Yeah, no problem. As long as it falls between the tenancy agreement’s start and end dates, the room is yours to stay in.

This isn’t possible right now.

We’re unable to alter the dates of the tenancy once they’ve been changed, sorry.