what can we help you with?

You can browse the questions below to help find what you are looking for.
Arrival

Arrival

Arbury Court is fully finished, but we ask that our residents bring along kitchen items, bedding, clothing and personal items since we don’t provide them. ID is also essential for when you check in.

There are areas close to the property that allow parking free of charge for a maximum of 2 hours.

Please head straight to reception: Arbury Court, 171- 173 Kingston Road, KT3 3SS.

Someone from our friendly team will be waiting to meet you with further information and your key fob. If you’ll be arriving out of hours, be sure to let us know in advance so we can plan for your arrival.



Booking a Room

Booking a Room

Residents living here must be students, enrolled in a college/university and be 18 years or older at check-in.

If you’re paying in instalments, a guarantor is required. Without a guarantor, the rent must be paid in full in August.

  • Approachable team, on-site 24/7
  • On-site maintenance
  • Regular programme of social events
  • Modern gym (open 24 hours)
  • Stylish common room
  • Study room
  • Courtyard
  • Ensuite bedrooms
  • Shared kitchen and lounge areas in all apartments
  • Price is inclusive of utility bills and contents insurance
  • Super-fast broadband and Wi-Fi
  • Laundry room (pay per use)
  • Plenty of bike storage
  • Shuttle service to and from Kingston University

Legal action will be pursued if necessary to recoup the missing rent.

Want to book a room? Simply click here to register your details, log in and follow the below steps:

  1. Choose your room
  2. Pay the £250 booking fee
  3. Accept your Tenancy agreement

If you’d prefer to pay in instalments, we’ll need a UK utility bill and necessary information from your guarantor – the exact details will be sent to them in an email.



Cancellation Policy

Cancellation Policy

Please click here to view the policy.



Feedback

Feedback

We love to hear from you, so whether you want to share an idea, tell us what we could do even better, or even give us a little pat on the back if you like what we’re doing, you can drop us a line at hello@apartostudent.com.

You can view our complaints policy for our UK properties here.



General

General

Contact reception and they’ll have you fill in a quick repair form. Once that’s done, a member of our facilities team will fix the problem as soon as possible.

We pride ourselves on being friendly and approachable, so we’d be more than happy to listen to you. However, we’d suggest contacting your university support team first to see if they can help. If you’d still like to speak with the Accommodation Manager, they’d be more than happy to arrange a meet up with you.

Yep! Everyone at Arbury Court shares a post box, with individual keys to check on your post. Parcels can be delivered to reception, just make sure you bring your ID with you when collecting.



Getting Around

Getting Around

We don’t offer parking on site, but you’ll find plenty of nearby roads that offer free parking all day.

Yes, residents are free to keep their bike secure in one of our storage areas on site.



Moving Out

Moving Out

We’d love it if you returned the room in the same condition as when you found it, so please pack up all your things and give things a quick clean. After that, hand in your fob to the reception upon check out, say your goodbyes and have a great summer break!



My Apartment

My Apartment

All of our rooms are single occupancy, with an en-suite shower room unless you’re staying in a studio room to share with a friend.

It’s up to you and your housemates to keep things clean and tidy while you’re here.

Or, alternatively, you can share the cost for a cleaner, who will take care of everything for you. Note: Bin collections are included as part of your rent.

The aparto team will be on hand to clean these parts of the flat, but we’d appreciate any effort on your part to look after them.

Arbury Court operates a strict no smoking policy in its buildings and grounds, but you’re welcome to smoke outside of the building off-site.



Room Allocation

Room Allocation

If you want to live with friends, just let us know when making your booking online. If you’re moving into an apartment on your own, don’t worry, our residents soon make friends once they’re here.

Let us know which floor you’d prefer to live on at the time of booking.



Socialising

Socialising

Friends and family are welcome to visit Arbury Court throughout your studies, and we allow one guest to stay in your room with you 3 nights a week. However, you must be present the entire time they’re here, and sign them in on arrival.

During their stay, you are responsible for your guest – they must be signed in and out, and adhere to aparto regulations while on the property.

Sure, we want you to have fun while you’re here, but please consider other students that live in the building and clean up when you’re done.



Viewing a Room

Viewing a Room

We’d love to meet you! Please call us on 0844 372 56 43 or complete our tour booking form to book a viewing.

Please meet us in reception: Arbury Court, 171-173 Kingston Road, KT3 3SS

That’s no problem at all, just give us a call.

You’ll see all the communal areas including the common room, study room, gym and outdoor areas. We’ll also show you around an apartment and bedroom.



What’s Included?

What’s Included?

Wi-Fi is included in all residents’ rent at Arbury Court. For quicker connections, you’ll also have a broadband connection in your room.

You’ll find a TV in the cluster kitchens as well as one in your communal lounge area. We don’t provide a TV Licence, so residents will be responsible for splitting this annual charge among housemates.

Likewise, a TV is not provided in our studio rooms, but feel free to bring one along with you – just make sure you have a TV Licence sorted when it’s set up.

A toaster, kettle, hob, oven/microwave, as well as a fridge/freezer and plenty of storage, are all included. Residents will also be supplied with a vacuum cleaner, mop, bucket, iron and ironing board.

You’ll have to bring your own utensils, dishes, pots/pans and other small appliances though, as we don’t supply these.

There’s no substitute for your favourite duvet or that extra comfy pillow so be sure to bring your own bedding with you. Our rooms have a 4ft bed, so double bedding will do the trick.

All residents living in Arbury Court get a laundry card or phone app with a PayPal account that can be topped up with credit, at which point you can use washing and drying facilities.

Definitely, feel free to make a few changes to your room, within reason. Just be sure it’s returned to us in the original state you found it in. If not, then you may have to pay additional damage charges.



Your Tenancy Agreement

Your Tenancy Agreement

We prefer to receive payment through 3 instalments over the course of the year, but it might be worth discussing further options with your Accommodation Manager.

Yeah, no problem. As long as it falls between the tenancy agreement’s start and end dates, the room is yours to stay in.

This isn’t possible right now.

We’re unable to alter the dates of the tenancy once they’ve been changed, sorry.