what can we help you with?

You can browse the questions below to help find what you are looking for.
Arrival

Arrival

We’ve furnished your room and apartment with plenty of modern touches, but you’ll need to bring along your own bedding. Clothing, personal items and any creature comforts are essentials, and don’t forget to bring some ID with you, too.

Around the property, you’ll find roads where you can park free of charge or for a maximum of 2 hours while you sort out your stuff

Please head straight to reception: Stoneworks, 1A Gladstone Place, Brighton BN2 3QB.

A member of our team will be waiting for you with further information and your key fob for the property. If you’re arriving out of hours, just let us know so we know when we can expect your arrival.



Booking a Room

Booking a Room

Yep, our accommodation is only available to current students enrolled on a course, and you must be 18 years or over.

You’ll need a guarantor if you want to pay in instalments. If you don’t have one, your rent must be paid in full before you check in.

  • Friendly staff on site 24 hours a day
  • Maintenance
  • Stylish communal area
  • En-suite studio room
  • Utility bills and contents insurance
  • Super-fast broadband and Wi-Fi
  • Pay per use laundry room
  • Secure bike storage

We may take legal action if your rent isn’t paid.

Hoping to book a room? Simply click here to register your details. Once you’re registered, you can:

  1. Choose your room
  2. Pay the £250 booking fee
  3. Accept your Tenancy agreement

Your guarantor will need to send us a UK utility bill and provide their information (they’ll receive an email with all of the details), if you’re looking to pay your rent in instalments.



Cancellation Policy

Cancellation Policy

Check our cancellation policy, here.



Feedback

Feedback

We love to hear from you, so whether you want to share an idea, tell us what we could do even better, or even give us a little pat on the back if you like what we’re doing, you can drop us a line at hello@apartostudent.com.

You can view our complaints policy for our UK properties here.



General

General

If you have any maintenance issues, fill in a quick repair form at reception and a member of our facilities team will fix the problem as soon as they can.

Our friendly team are always happy to help if you come to them with a problem. Before talking to them, we’d advise you to contact your university support team first, since they may be better equipped to offer you advice. If you’d like to speak with the Accommodation Manager, they’ll be happy to meet with you.

Absolutely, your post box is in reception and you can check it day or night with your own key. You can have parcels sent to reception and we’ll look after them for you. Just remember to bring your ID with you when collecting them, and stick to our postal policy.



Getting Around

Getting Around

There’s no parking on site but plenty of roads nearby where you can find free parking all day.

Yes, there’s loads of secure bike storage available for you to use.



Moving Out

Moving Out

Pack up your belongings, give your room a quick clean and leave it in the same condition as you found it. After, hand your fob/post box key in when you check out.

Once that’s all done, you’re free to enjoy the rest of your summer.



My Apartment

My Apartment

Unless you’ve opted for a studio room to share with a friend, all our other rooms are single occupancy with an en-suite shower room.

That’s down to you – you can bring your rubbish/recycling to the bin store. All collections are included in your rent.

The aparto team will take care of that, but please respect these living areas as much as you can – it’d help us out a lot.

Our buildings and grounds are non-smoking, but you can smoke outside of the building away from the site.



Room Allocation

Room Allocation

Yep, just let us know at the time of booking.



Socialising

Socialising

They can, and are welcome to visit throughout your studies. You can have one guest stay in your room with you 3 nights a week, but you must be present the entire time and remember to check them in on arrival.

You’re responsible for your guest. They must be signed in/out and follow all aparto regulations while on the property.

You can, but please be considerate of other students living in the building, and make sure the space is left clean and tidy.



Viewing a Room

Viewing a Room

Want to know more? We’d love to meet you! Please call us on 0844 371 5667 or complete our tour booking form to arrange a viewing.

Please meet us at our reception: Stoneworks, 1A Gladstone Place, Brighton BN2 3QB

Don’t worry, just give us a call and let us know you can’t make it.



What’s Included?

What’s Included?

Yep, it’s included as part of your rent. The desk in your room will also have a broadband connection.

The property’s communal lounge area has a TV, but our studio rooms aren’t furnished with a TV. However, feel free to bring your own – just be sure your TV Licence is sorted beforehand.

You’ll find a toaster, kettle, hob and oven/microwave, along with a fridge/freezer and plenty of storage. We’ll also supply you with a vacuum cleaner, mop and bucket, and an iron and ironing board.

You’ll need to bring your own utensils, dishes, pots/pans and other small appliances.

Be sure to bring your own bedding with you – all our rooms have a 4ft bed so double bedding will fit nicely.

They’re pretty straightforward. You get a laundry card/phone app with a PayPal account which you can top up with credit, and you’re good to go.

Of course you can, we want your place to feel like home. Just make sure to return to its original condition before you leave, or damage charges may apply.



Your Tenancy Agreement

Your Tenancy Agreement

We prefer to receive payment through 3 instalments over the year, but talk to your Accommodation Manager if you’re looking to make other payment arrangements.

Yep, you can. The room is yours from the start of the tenancy to the end.

Sorry, we don’t offer this.

Once the tenancy dates are set, they can’t be changed – sorry.