what can we help you with?

You can browse the questions below to help find what you are looking for.
Arrival

Arrival

We’ve furnished your room and apartment with plenty of modern touches, but you’ll need to bring along your own bedding. Clothing, personal items and any creature comforts are essentials, and don’t forget to bring some ID with you, too.

Around the property, you’ll find roads where you can park free of charge or for a maximum of 2 hours while you sort out your stuff

Please head straight to reception: Stoneworks, 1A Gladstone Place, Brighton BN2 3QB.

A member of our team will be waiting for you with further information and your key fob for the property. If you’re arriving out of hours, just let us know so we know when we can expect your arrival.



Booking a Room

Booking a Room

Yep, our accommodation is only available to current students enrolled on a course, and you must be 18 years or over.

You’ll need a guarantor if you want to pay in instalments. If you don’t have one, your rent must be paid in full before you check in.

  • Friendly staff on site 24 hours a day
  • Maintenance
  • Stylish communal area
  • En-suite studio room
  • Utility bills and contents insurance
  • Super-fast broadband and Wi-Fi
  • Pay per use laundry room
  • Secure bike storage

We may take legal action if your rent isn’t paid.

Hoping to book a room? Simply click here to register your details. Once you’re registered, you can:

  1. Choose your room
  2. Pay the advanced rent payment equivalent to one week’s rent
  3. Accept your Tenancy agreement

Your guarantor will need to send us a UK utility bill and provide their information (they’ll receive an email with all of the details), if you’re looking to pay your rent in instalments.



Cancellation Policy – Last Updated on 19/03/2020

Cancellation Policy – Last Updated on 19/03/2020

Please click here to view the policy.

If you are leaving temporarily and coming back before the end of your contract, please email us to let us know what dates you will be away.

If you are leaving for the rest of the year and are looking to cancel your tenancy agreement, please refer to our cancellation policy for 2019-20 for full details on how to proceed:

UK: https://apartostudent.com/cancellation-policy-uk

We are sorry to hear you are having trouble getting back into the UK. Please can you email us with full details of your current situation, where you are travelling from and any evidence you can provide of your current situation.

We will then review your situation and advise on next steps.

We are aware many universities have taken these precautionary measures. However, if you are enrolled on your course and your university has not cancelled it but have moved to online classes, then you will be expected to continue with your course and therefore still need to fulfil your tenancy contract for the 2020-21 academic year.

If the situation changes and your university decide to cancel the course, please contact us and provide accompanying evidence of the course cancellation so that we can review your situation.

We understand that there are circumstances out of your control, however, please don’t worry. We are continually monitoring the UK and Irish Government guidance on the Coronavirus (COVID-19) situation and complying with this.

 

As the situation changes, there will also be updated guidance on travel and your university will be able to update you closer to the time of your course start date, so please refer to them for course updates.

 

If you have any concerns closer to the start of your 2020-21 tenancy agreement or your course is cancelled for 2020-21 entry, please get in contact with us so that we can advise further.

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

UK: https://apartostudent.com/cancellation-policy-uk

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

UK: https://apartostudent.com/cancellation-policy-uk

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

UK: https://apartostudent.com/cancellation-policy-uk

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

UK: https://apartostudent.com/cancellation-policy-uk

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

UK: https://apartostudent.com/cancellation-policy-uk

If you decide to defer your university but already have a booking with us for 2020-21 the usual cancellation policy still applies, please see full details here:

UK: https://apartostudent.com/cancellation-policy-uk

We understand that residents are concerned about Coronavirus and its impact on the universities and life in general. While there may be restricted access to transport and university campuses, rest assured our residence is still operating and our residence team is available for any support you need.

If you have a tenancy contract with us for 2019-20, aparto will continue to be your home and you can continue to live with us throughout your contract period. Remember that your room is your safe place and are not advising residents to leave their home.

If you need support with rent payments, please contact your property team who will consider your circumstances and provide advice.



COVID-19 (Coronavirus)

COVID-19 (Coronavirus)

The wellbeing of our staff, students and our wider community is of paramount importance and we are continually monitoring the Coronavirus (COVID-19) situation.

We are complying with UK Government guidance and will continue to take direction from the UK Government and NHS in all aspects of this situation. We are communicating regularly with our students and staff. A working group, led by the Management Team, is overseeing the coordination of all relevant activities and liaison with the NHS. We are monitoring the situation closely and we will continue to provide as much advice, care and support as we can.

Yes, aparto is currently operating as normal and will do so unless otherwise UK Government advice dictates that we do differently. We still have a staff presence withing our buildings, and services are continuing.

Yes, we are staying up to date with the latest guidance from all Universities where we have residents studying.

Coronavirus is spread in sneeze or cough droplets. You could get the virus if you:

  • Come in close contact with someone who has the virus and is coughing or sneezing
  • Touch surfaces that someone who has the virus has coughed or sneezed on and you touch your eyes, nose or mouth.

Anyone who may have been in contact with a person who has COVID-19 (Coronavirus) is advised to contact The NHS111 (Call: 111) in England and Scotland.

Anyone with symptoms of Coronavirus, who has been in close contact with a confirmed case in the last 14 days should:

  • Isolate themselves from other people – this means going into a different, well-ventilated room alone, with a phone
  • Telephone their GP, or emergency department – if this is not possible, telephone 111
  •  In a medical emergency (if you have severe symptoms) phone 999

The situation is evolving, and information can be found at the following online resources:

We are advising our students in the UK to follow UK government advice which can be found here. This page is updated daily at 14:00.

  • Wash your hands properly and often
  • Cover your mouth and nose with a tissue or your sleeve when you cough and sneeze
  • Put used tissues into a bin and wash your hands
  • Clean and disinfect frequently touched objects and surfaces
  • Try to avoid close contact with people who are unwell
  • Follow travel advice found here
  • Do not touch your eyes, nose or mouth if your hands are not clean

For people working with the general public in the community and who are feeling well facemasks are not recommended because there is no evidence that using face masks in this setting is of any benefit in people who are not sick.  The most important action you can take to protect yourself is regular hand washing and good respiratory hygiene as outlined above.

You do not need to self-isolate unless you:

  • Have been directly advised by the NSH (England & Scotland)
  • You have been in contact with someone who has been tested positive for COVID-19
  • you have recently travelled from areas affected by the COVID-19
  • You experience any of the identified symptoms
  • you have been tested as positive for the COVID-19

Contact tracing is undertaken by the NHS who will try to contact you directly if you have been in contact with a confirmed case of COVID-19, however this is not guaranteed.

The UK government has produced the advice here.

Please let the residence team know, so they are aware and can support where possible.

Anyone who may have been in contact with a person who has COVID-19 (Coronavirus) is advised to contact the NHS on 111 in England and Scotland. We recommend you self-isolate until you receive feedback from the authorities.  If you are worried about other people in your flat or shared house, please contact your building management team.

In the event of a confirmed case, we will take appropriate action and let all residents know by email as soon as possible. We will also let residents know what we are doing in the building to minimise risk to others. This correspondence will be sent via the email address that residents have provided on their online portal. Resident safety is of the utmost importance to us and we continue to follow all government guidelines and advice.

We are following government advice on isolation if someone is showing virus symptoms or has travelled from affected areas. At the moment, we are not advising that residents leave our buildings but if this changes, we will inform all residents via email.

We appreciate this is a challenging and difficult time and we are doing all we can to support you. Please visit your residence Facebook group and the aparto social media channels for ideas of activities to stay healthy and entertained if you are isolating.

If you will need to travel, please check what you need to do using the official guidance from the Foreign Travel Advice Website.

Please email the residence team or give them a call. Full contact details can be found on our website.

We recommend residents avoid ordering items to be delivered to reception as we can no longer guarantee that in all situations, we will be able to handle them. If you do order anything, please ensure you are there to receive and sign for the package. If you are in self isolation, please contact the team who will try to assist with any essential/emergency parcels.



Feedback

Feedback

We love to hear from you, so whether you want to share an idea, tell us what we could do even better, or even give us a little pat on the back if you like what we’re doing, you can drop us a line at hello@apartostudent.com.

You can view our complaints policy for our UK properties here.



General

General

If you have any maintenance issues, fill in a quick repair form at reception and a member of our facilities team will fix the problem as soon as they can.

Our friendly team are always happy to help if you come to them with a problem. Before talking to them, we’d advise you to contact your university support team first, since they may be better equipped to offer you advice. If you’d like to speak with the Accommodation Manager, they’ll be happy to meet with you.

Absolutely, your post box is in reception and you can check it day or night with your own key. You can have parcels sent to reception and we’ll look after them for you. Just remember to bring your ID with you when collecting them, and stick to our postal policy.



Getting Around

Getting Around

There’s no parking on site but plenty of roads nearby where you can find free parking all day.

Yes, there’s loads of secure bike storage available for you to use.



Moving Out

Moving Out

Pack up your belongings, give your room a quick clean and leave it in the same condition as you found it. After, hand your fob/post box key in when you check out.

Once that’s all done, you’re free to enjoy the rest of your summer.



My Apartment

My Apartment

Unless you’ve opted for a studio room to share with a friend, all our other rooms are single occupancy with an en-suite shower room.

That’s down to you – you can bring your rubbish/recycling to the bin store. All collections are included in your rent.

The aparto team will take care of that, but please respect these living areas as much as you can – it’d help us out a lot.

Our buildings and grounds are non-smoking, but you can smoke outside of the building away from the site.



Room Allocation

Room Allocation

Yep, just let us know at the time of booking.



Socialising

Socialising

They can, and are welcome to visit throughout your studies. You can have one guest stay in your room with you 3 nights a week, but you must be present the entire time and remember to check them in on arrival.

You’re responsible for your guest. They must be signed in/out and follow all aparto regulations while on the property.

You can, but please be considerate of other students living in the building, and make sure the space is left clean and tidy.



Viewing a Room

Viewing a Room

Want to know more? We’d love to meet you! Please call us on 0844 371 5667 or complete our tour booking form to arrange a viewing.

Please meet us at our reception: Stoneworks, 1A Gladstone Place, Brighton BN2 3QB

Don’t worry, just give us a call and let us know you can’t make it.



What’s Included?

What’s Included?

Indeed, it will. With our standard package you will get free up to 70MB/s high-speed broadband and Wi-Fi connection throughout the building, including bedrooms; however, this fluctuates in usage. If you’re looking for an even speedier and more stable service, you can use our ethernet connection available in your room.

You can connect up to 3 devices, so its perfect for browsing Instagram, watching your favourite Netflix series and studying of course!

The Internet is provided by our reliable partner, Ask4 and they give you the option to upgrade your bandwidth package for a small fee, if you need extra speed for those gaming nights.

The property’s communal lounge area has a TV, but our studio rooms aren’t furnished with a TV. However, feel free to bring your own – just be sure your TV Licence is sorted beforehand.

You’ll find a toaster, kettle, hob and oven/microwave, along with a fridge/freezer and plenty of storage. We’ll also supply you with a vacuum cleaner, mop and bucket, and an iron and ironing board.

You’ll need to bring your own utensils, dishes, pots/pans and other small appliances.

Be sure to bring your own bedding with you – all our rooms have a 4ft bed so double bedding will fit nicely.

They’re pretty straightforward. You get a laundry card/phone app with a PayPal account which you can top up with credit, and you’re good to go.

Of course you can, we want your place to feel like home. Just make sure to return to its original condition before you leave, or damage charges may apply.



Your Tenancy Agreement

Your Tenancy Agreement

We prefer to receive payment through 3 instalments over the year, but talk to your Accommodation Manager if you’re looking to make other payment arrangements.

Yep, you can. The room is yours from the start of the tenancy to the end.

Sorry, we don’t offer this.

Once the tenancy dates are set, they can’t be changed – sorry.