Pallars faqs

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You can browse the questions below to help find what you are looking for.

Covid-19 (Corona Virus)

Yes, aparto is currently operating as normal and will do so unless otherwise Government advice dictates that we do differently. We still have a staff presence withing our buildings, and services are continuing.

Yes, we are staying up to date with the latest guidance from all Universities where we have residents studying.

Contact your GP immediately or call the emergency numbers to find out what to do and where to get tested. Immediately notify the Reception and confine yourself until you receive the test result and subsequent medical advice.

Regularly wash hands, wear a face mask or covering, give people space and follow local government advice.

Face coverings are to be worn in all indoor communal areas of residences. This includes reception areas, main public corridors, in stairs and lifts and in those communal toilets located outside of your flat. Wearing a face covering is also encouraged outdoors if you aren't able to keep a safe distance of two metres.

On the day of your arrival we will inform you of the regulations that are followed within the residence, it is important that you follow these rules, to maintain the safety of all. The residence team will inform you if the rules change. Currently we ask that everyone wears a mask throughout the residence unless you are in your own room. We maintain a high standard of cleanliness with regular cleans of the social areas. Sanitize and social distance where possible.

What's included

Indeed, it will. With our standard package, you will get free high-speed WiFi connection throughout the property, including bedrooms that have a wired connection. You can connect up to 3 devices, so it's perfect for browsing Instagram, watching your favourite Netflix series and studying of course!.

The Internet is provided by our reliable partner, Ask4 and they give you the option to upgrade your package for a small fee if you need extra speed for those gaming nights.

Please speak to your residence team for further information.

**Speeds over WiFi may vary depending on several factors, such as the type of device you use and where you are when you’re trying to connect. The average attainable speed at peak times (8 pm – 10 pm ) is 80% of the internet access speed**

Absolutely! We want you to be as comfortable as possible, so turn your room into a space you love to live in. Just make sure its returned to us the way you found it upon checkout. If not, damage charges will apply.

The laundry service is super easy to use, there is a dedicated area and it's a paid service! All the instructions you need will be supplied at the check in.

It is an all inclusive rate that includes:

- fully equipped room with private bathroom

- private or shared kitchen (depending on the room type)

- utilities including fast Wi-Fi, gas, electricity, water

- maintenance

- access to social spaces: gym, yoga studio, games area, study rooms

- events program

- 24/7 in-house team

There is a television in each shared kitchen and in the common areas of the residence, but not in the rooms.

It is not included in the monthly rent, but we are working to offer you meal plans that you can pick up at the bar of the residence.

The rooms without kitchens (Ensuite and Twin), will have access to the equipment and generic utensils in the common dining room; even so, the personal utensils must be acquired. Please note that rooms with a private kitchen do not have in-room utensils. In both cases, we will provide you with all the information to be able to buy it.


If you have any maintenance issues, you can simply log into the portal and select the "maintenance" option at the top. Once you've done that, then log in your issue and give as much detail as possible. 

Our friendly teams are always happy to lend an ear. Before talking to the team, we’d advise you contact the Mental Health support team first or your University support team since they may be able to offer you advice. If you would like to speak with the Accommodation Manager or receive more info about the Mental Health Support, you’re welcome to book an appointment.

You can check into the room at 16:00 on the day of your check-in. On the day of your check-out you will have to vacate the room by 10:00. If you do arrive early for your check in, you may be able to get your keys early if the room is ready, if not you can relax in one of our communal areas until it is clean.

Check in is from 4pm and check out is by 10am. If you arrive early and your room is not yet ready, you can leave your bags at the reception and relax in the common areas of the student residence.

Yes, there is CCTV in the common areas.

You will need to bring a valid identity document and a certificate confirming the enrollment in the course of study.

We will give you the registration form required by the city council, in order to help you with it. It is important that you ask for an appointment through the website since they do not let you attend without prior appointment.

We love animals! But unfortunately, they are not allowed in the residence.

No problem, all parcels will be stored at the reception and we will notify you as soon as you arrive. If a supermarket order arrives, it is important that you are in the residence since you need to come to reception to pick it up; for security reasons the service company cannot access the building.

With your access key, you can enter or exit when you need it.

Viewing a room

No problem, just give us a call and let us know.

We’d love to show you around! Please book a viewing slot on our website.

My apartment / flat

Our buildings and grounds are strictly non-smoking but you’re welcome to smoke outside of the building at least 5 metres away from doors and windows.

The aparto team will take care of that, but please respect these living areas, as we’re proud of what we’ve done with them.

All our accommodation are only for single occupancy. We are happy to accept Dual occupancy requests only for apartments and twin rooms.

Even if we provide a soft cleaning (included linen and towel changes), that’s down to you – you can bring your rubbish/recycling to the bin store, and all collections are included in your rent.

It is not possible (please check your contract).

Of course! In the reservation system of our website, you can see availability of twin rooms, if there is availability, you can then see the age and gender of the other person that has already booked.

Your tenancy / licence agreement

Our tenancy/licence dates are set and can’t be changed once they’re in place.

For everyone's safety, we do not accept cash.

You can pay by credit card or bank transfer.

Payment method is stated in the booking confirmation.

You must first inform our team if you have decided to leave the residence earlier. It is important that you read our cancellation policy and each case will be studied individually.

Payment can be made in several ways; payment of the total amount before arrival, monthly and quarterly. You will find all the details in the booking confirmation

For short stays of up to 3 months, the advance payment of the total amount is required, from 3 months you will be able to pay monthly, quarterly or annually; the payment must always be made before arrival, and the reservation is not guaranteed until the payment is made. A deposit of one month is required at the time of booking for your room to be reserved.


You are responsible for your guest. They must be signed in/out and follow all aparto regulations while on the property.

Of course! 

Students can have a maximum of one visitor at a time until 19:00, even so, can only use the following common areas: lobby, outdoor common areas, cafeteria and your room. Unfortunately, and in order to have a better management of the building, areas such as gym, multimedia rooms, pool area, or shared kitchens, are limited to the use of residents only.

If your stay in the residence is an Academic year or Semester, you are allowed to have overnight guests. However, in order to comply with safety regulations, only Studio/Studio Premium/Studio Superior room types can have overnight visitors. If your reservation is for a double or Ensuite room, unfortunately it would not be possible to apply the overnight guest policy.

You can have overnight visitors for a maximum of 3 consecutive nights and up to 7 nights per month.

Can I talk to someone apart if I have a personal problem? We are at your disposal for what you may need, a talk, advice or any questions we can solve; we will be happy to get to know you better and help you. However, remember that, in addition to our help, you can also request the support of more competent professionals in this field who can help and support you, such as the Office responsible for your University or our Mental Health Partner.

Summer bookings

If there are rooms available, you should be able to extend your stay after you have moved in. Please speak to the accommodation team while in the building to arrange an extension.

As this is a Summer stay, you will need to make a full payment upfront, before you arrive at the residence. Your booking is not complete until payment is made and until payment is made the room is not secured. Summer stays do not require a deposit payment.

Our receptions are staffed 24 hours a day. However, if you are planning to arrive at the weekend or out of office hours (normal office hours are 9am– 6pm) it is best to either phone ahead or email first ahead of your arrival. If the reception is closed when you arrive it is most likely as the team member is helping another resident. In this case you should press the buzzer and call the security number for assistance.

Yes, you are free to leave when you like. Please let our team’s know when you are planning on checking out. Remember that as per the cancellation policy, we cannot return the amount paid.

Getting around

There is! You’ll find plenty of secure bike storage available for you to use throughout your time, book your place!

Yes, we have our own parking for motorcycles, cars and bicycles. For more information on rates and availability, please contact the reception.

Just a 5 minute walk away you will find the metro line L4 with where you can change, not only to other metro lines, but also Renfe and FGC. Within the same proximity you have the Tram and bus stops that can take you to any part of the city.

Booking a room

It's not necessary but in the agreement it's mandatory to add a reference person we are authotize to contact in case of emergency cases or payment delay.

At the end of your stay, after checking the condition of the room, unless any damage is found, we will credit the deposit.

If you have submitted the register interest form, we will contact you as soon as we open reservations.

That's right, you must be a student enrolled in an academic course. Also, you must be at least 17 years old. If you are a minor, we will ask for a written authorization from your parents or your guardian.

Of course! You can also use our Live Chat or email to communicate with the residence.

Access the website and follow the booking process, it is very simple! In case of any query, do not hesitate to contact us, it will be a pleasure to help you.

If there are rooms available, you should be able to extend your stay after you have moved in. Please speak to the accommodation team while in the building to arrange an extension.

Our receptions are staffed 24 hours a day. However, if you are planning to arrive at the weekend or out of office hours 9AM – 5PM, we ask that you let us know in advance so that we can organize everything and lend a hand with whatever you need. If you do not find anyone at the reception, we are probably assisting another resident, please contact us through the helpline number you will find at the front desk.

Please contact the Reception team to confirm availability and prices.

Room allocation

Yep, we want you to be as comfortable as possible when you’re with us. Just let us know you wish to live with someone when making your booking, we'll do our best (depending on your room type booked). If you don’t know anyone else moving to the residence, don’t worry – most students come on their own and soon make friends once they’re here.

Yes, you’ll be able to let us know your preference at the time of booking (upon availability). Please consider that your preference is not guarantee 100% until your check in.

Through the booking website, you can choose the room you want, with the features you think necessary; do not hesitate to use the filters to see what options are free.

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