Giovenale faqs

Can't find the answer to your question below? Simply contact us and we'll be happy to help.

what can we help you with?

You can browse the questions below to help find what you are looking for.

Covid-19 (Corona Virus)

Contact your GP immediately or call the emergency numbers to find out what to do and where to get tested. Immediately notify the Reception and confine yourself until you receive the test result and subsequent medical advice.

What's included

Indeed, it will. With our standard package, you will get free high-speed WiFi connection throughout the property, including bedrooms that have a wired connection. You can connect up to 3 devices, so it's perfect for browsing Instagram, watching your favourite Netflix series and studying of course!.

The Internet is provided by our reliable partner, Ask4 and they give you the option to upgrade your package for a small fee if you need extra speed for those gaming nights.

Please speak to your residence team for further information.

**Speeds over WiFi may vary depending on several factors, such as the type of device you use and where you are when you’re trying to connect. The average attainable speed at peak times (8 pm – 10 pm ) is 80% of the internet access speed**

Absolutely! We want you to be as comfortable as possible, so turn your room into a space you love to live in. Just make sure its returned to us the way you found it upon checkout. If not, damage charges will apply.

You’ll find a TV in the shared kitchens as well as one in the main common area of the residence. TVs are not provided in our bedrooms.

The laundry service is super easy to use, there is a dedicated area and it's a paid service! All the instructions you need will be supplied at the check in.

It is an all inclusive rate that includes:

- fully equipped room with private bathroom

- private or shared kitchen (depending on the room type)

- utilities including fast Wi-Fi, gas, electricity, water

- maintenance

- access to social spaces: gym, yoga studio, games area, study rooms

- events program

- 24/7 in-house team

General

If you have any maintenance issues, you can simply log into the portal and select the "maintenance" option at the top. Once you've done that, then log in your issue and give as much detail as possible. 

Absolutely, you’ll have your own post box in reception and will be given a key to check your post at any time of the day/night. Parcels can be delivered to reception for us to look after, just bring your ID when coming to collect them. However, please be aware of our postal policy when using this service.

Our friendly teams are always happy to lend an ear. Before talking to the team, we’d advise you contact the Mental Health support team first or your University support team since they may be able to offer you advice. If you would like to speak with the Accommodation Manager or receive more info about the Mental Health Support, you’re welcome to book an appointment.

You can check into the room at 16:00 on the day of your check-in. On the day of your check-out you will have to vacate the room by 10:00. If you do arrive early for your check in, you may be able to get your keys early if the room is ready, if not you can relax in one of our communal areas until it is clean.

Check in is from 4pm and check out is by 10am. If you arrive early and your room is not yet ready, you can leave your bags at the reception and relax in the common areas of the student residence.

Find all the details in our cancellation policy.

Pets are welcome in the common areas.

Yes, there is CCTV in the common areas.

You will need to bring a valid identity document and a certificate confirming the enrollment in the course of study.

Viewing a room

No problem, just give us a call and let us know.

We’d love to show you around! Please book a viewing slot on our website.

My apartment / flat

Our buildings and grounds are strictly non-smoking but you’re welcome to smoke outside of the building at least 5 metres away from doors and windows.

The aparto team will take care of that, but please respect these living areas, as we’re proud of what we’ve done with them.

All our accommodation are only for single occupancy. We are happy to accept Dual occupancy requests only for apartments and twin rooms.

It is not possible (please check your contract).

Your tenancy / licence agreement

Our tenancy/licence dates are set and can’t be changed once they’re in place.

We prefer to receive rent in four installments throughout the year. You'll find details regarding installment dates in your booking confirmation.

For everyone's safety, we do not accept cash.

You can pay by credit card or bank transfer.

Payment method is stated in the booking confirmation.

Socialising

You are responsible for your guest. They must be signed in/out and follow all aparto regulations while on the property.

Generally your guests are welcome to come and see you throughout your studies. You can have one guest stay in your room with you 7 nights per month (depending on your room type booked), but you must be present the entire time and sign them in on arrival. Please refer to local COVID-19 advice.

Summer bookings

If there are rooms available, you should be able to extend your stay after you have moved in. Please speak to the accommodation team while in the building to arrange an extension.

As this is a Summer stay, you will need to make a full payment upfront, before you arrive at the residence. Your booking is not complete until payment is made and until payment is made the room is not secured. Summer stays do not require a deposit payment.

Our receptions are staffed 24 hours a day. However, if you are planning to arrive at the weekend or out of office hours (normal office hours are 9am– 6pm) it is best to either phone ahead or email first ahead of your arrival. If the reception is closed when you arrive it is most likely as the team member is helping another resident. In this case you should press the buzzer and call the security number for assistance.

As Summer stays, our rooms are equipped with bedding, towels, bathroom supplies or cooking equipment (if there is a kitchen in your room).

Yes, you are free to leave when you like. Please let our team’s know when you are planning on checking out. Remember that as per the cancellation policy, we cannot return the amount paid.

Booking a room

Yes, you must be a student, enrolled in a college/university, be 17 years or older at check-in and live far away from Milan (must reside at least minimum 30Km of distance). Minors must be authorized by parents or guardians.

It's not necessary but in the agreement it's mandatory to add a reference person we are authotize to contact in case of emergency cases or payment delay.

Of course, you can! Alternatively, you can use LiveChat.

At the end of your stay, after checking the condition of the room, unless any damage is found, we will credit the deposit.

If you have submitted the register interest form, we will contact you as soon as we open reservations.

If there are rooms available, you should be able to extend your stay after you have moved in. Please speak to the accommodation team while in the building to arrange an extension.

Getting around

There is no parking on site but we have 30 reserved spaces in the "Parcheggio Bocconi B" in via Roentgen. Please contact the Reception for more info regarding rates and availability.

There is! You’ll find plenty of secure bike storage available for you to use throughout your time, book your place!

Room allocation

Yep, we want you to be as comfortable as possible when you’re with us. Just let us know you wish to live with someone when making your booking, we'll do our best (depending on your room type booked). If you don’t know anyone else moving to the residence, don’t worry – most students come on their own and soon make friends once they’re here.

Yes, you’ll be able to let us know your preference at the time of booking (upon availability). Please consider that your preference is not guarantee 100% until your check in.

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