Complaints Policy Spain

El nostre compromís

Aparto is committed to delivering a great service at all times. However, we accept that there may be times when we don’t get things right the first time. We therefore take a positive and constructive approach to complaints, and regularly review our service and accommodation to ensure it meets the standards our customers expect.

Aparto will always endeavour to resolve any complaints in the shortest possible timeframe, in a professional manner, and with the view of reaching a satisfactory conclusion for both parties. As a result of any complaints, Aparto may review and make changes and improvements accordingly.

Com fer una queixa

We encourage you to raise any complaint in person at the reception. Our teams will always attempt to resolve your complaint at this point. If this is not possible, your complaint will be dealt with in accordance with the process below.

Totes les queixes s'han de presentar directament al lloc web amb què heu estat tractant. Qualsevol queixa que s'enviï a la seu central es redirigirà al lloc web pertinent perquè la investiguin en primera instància.

Procés de queixes

Please submit your first complaint to the reception, either in person, by email to Pallars@apartostudent.com or through the resident portal. We will try to resolve your complaint as soon as possible.