Complaints Policy Spain

Notre engagement

Aparto is committed to delivering a great service at all times. However, we accept that there may be times when we don’t get things right the first time. We therefore take a positive and constructive approach to complaints, and regularly review our service and accommodation to ensure it meets the standards our customers expect.

Aparto will always endeavour to resolve any complaints in the shortest possible timeframe, in a professional manner, and with the view of reaching a satisfactory conclusion for both parties. As a result of any complaints, Aparto may review and make changes and improvements accordingly.

Comment déposer une plainte

We encourage you to raise any complaint in person at the reception. Our teams will always attempt to resolve your complaint at this point. If this is not possible, your complaint will be dealt with in accordance with the process below.

Toutes les réclamations doivent être adressées directement au site avec lequel vous avez traité. Toute réclamation envoyée au siège social sera redirigée vers le site concerné afin qu'il mène une enquête en premier lieu.

Procédure de réclamation

Please submit your first complaint to the reception, either in person, by email to Pallars@apartostudent.com or through the resident portal. We will try to resolve your complaint as soon as possible.