what can we help you with?

You can browse the questions below to help find what you are looking for.
Arrival

Arrival

Your room and apartment are fully furnished, but please make sure you bring along items for the kitchen, as well as bedding for your room and clothing to stock your wardrobe up with. Personal items and creature comforts are also a must, and don’t forget your ID when checking in.

If you need to unload your belongings, you’ll find some roads around the property where you can park free of charge for a maximum of two hours.

Please head straight to reception: Flats 1-48, Vogue Studios, 106 Lewes Road, Brighton, BN2 3QA

Our team will be waiting to give you further info and the key fob to the apartment. If you’re arriving later than expected and it’s out of hours, let us know in advance so we know when to say hello!



Booking a Room

Booking a Room

Yes, to live in an aparto residence, you must be a student who is enrolled in a college/university and be 18 years older at check-in.

Only if you’ve requested to pay in instalments. Otherwise, without a guarantor, you’ll be required to pay the full amount of your rent in August.

  • Friendly team on site 24/7
  • On-site maintenancStylish common room
  • En-suite studio rooms
  • Price is inclusive of utility bills and contents insurance
  • Super-fast broadband and Wi-Fi
  • Laundry room (pay per use)
  • Plenty of bike storage

Legal action will be pursued to recoup the fees if necessary.

Interested in booking a room? Simply click here to register your details – after you’ve logged in, you’ll then:

  1. Choose your room
  2. Pay the advanced rent payment equivalent to one week’s rent
  3. Accept your Tenancy agreement

If you’d like to pay the booking fee in instalments, your guarantor will need to send us a UK utility bill and provide their information.



Cancellation Policy – Last Updated on 19/03/2020

Cancellation Policy – Last Updated on 19/03/2020

Please click here to view the policy.

If you are leaving temporarily and coming back before the end of your contract, please email us to let us know what dates you will be away.

If you are leaving for the rest of the year and are looking to cancel your tenancy agreement, please refer to our cancellation policy for 2019-20 for full details on how to proceed:

UK: https://apartostudent.com/cancellation-policy-uk

We are sorry to hear you are having trouble getting back into the UK. Please can you email us with full details of your current situation, where you are travelling from and any evidence you can provide of your current situation.

We will then review your situation and advise on next steps.

We are aware many universities have taken these precautionary measures. However, if you are enrolled on your course and your university has not cancelled it but have moved to online classes, then you will be expected to continue with your course and therefore still need to fulfil your tenancy contract for the 2020-21 academic year.

If the situation changes and your university decide to cancel the course, please contact us and provide accompanying evidence of the course cancellation so that we can review your situation.

We understand that there are circumstances out of your control, however, please don’t worry. We are continually monitoring the UK and Irish Government guidance on the Coronavirus (COVID-19) situation and complying with this.

 

As the situation changes, there will also be updated guidance on travel and your university will be able to update you closer to the time of your course start date, so please refer to them for course updates.

 

If you have any concerns closer to the start of your 2020-21 tenancy agreement or your course is cancelled for 2020-21 entry, please get in contact with us so that we can advise further.

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

UK: https://apartostudent.com/cancellation-policy-uk

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

UK: https://apartostudent.com/cancellation-policy-uk

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

UK: https://apartostudent.com/cancellation-policy-uk

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

UK: https://apartostudent.com/cancellation-policy-uk

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

UK: https://apartostudent.com/cancellation-policy-uk

If you decide to defer your university but already have a booking with us for 2020-21 the usual cancellation policy still applies, please see full details here:

UK: https://apartostudent.com/cancellation-policy-uk

We understand that residents are concerned about Coronavirus and its impact on the universities and life in general. While there may be restricted access to transport and university campuses, rest assured our residence is still operating and our residence team is available for any support you need.

If you have a tenancy contract with us for 2019-20, aparto will continue to be your home and you can continue to live with us throughout your contract period. Remember that your room is your safe place and are not advising residents to leave their home.

If you need support with rent payments, please contact your property team who will consider your circumstances and provide advice.



COVID-19 (Coronavirus)

COVID-19 (Coronavirus)

The wellbeing of our staff, students and our wider community is of paramount importance and we are continually monitoring the Coronavirus (COVID-19) situation.

We are complying with UK Government guidance and will continue to take direction from the UK Government and NHS in all aspects of this situation. We are communicating regularly with our students and staff. A working group, led by the Management Team, is overseeing the coordination of all relevant activities and liaison with the NHS. We are monitoring the situation closely and we will continue to provide as much advice, care and support as we can.

Yes, aparto is currently operating as normal and will do so unless otherwise UK Government advice dictates that we do differently. We still have a staff presence withing our buildings, and services are continuing.

Yes, we are staying up to date with the latest guidance from all Universities where we have residents studying.

Coronavirus is spread in sneeze or cough droplets. You could get the virus if you:

  • Come in close contact with someone who has the virus and is coughing or sneezing
  • Touch surfaces that someone who has the virus has coughed or sneezed on and you touch your eyes, nose or mouth.

Anyone who may have been in contact with a person who has COVID-19 (Coronavirus) is advised to contact The NHS111 (Call: 111) in England and Scotland.

Anyone with symptoms of Coronavirus, who has been in close contact with a confirmed case in the last 14 days should:

  • Isolate themselves from other people – this means going into a different, well-ventilated room alone, with a phone
  • Telephone their GP, or emergency department – if this is not possible, telephone 111
  •  In a medical emergency (if you have severe symptoms) phone 999

The situation is evolving, and information can be found at the following online resources:

We are advising our students in the UK to follow UK government advice which can be found here. This page is updated daily at 14:00.

  • Wash your hands properly and often
  • Cover your mouth and nose with a tissue or your sleeve when you cough and sneeze
  • Put used tissues into a bin and wash your hands
  • Clean and disinfect frequently touched objects and surfaces
  • Try to avoid close contact with people who are unwell
  • Follow travel advice found here
  • Do not touch your eyes, nose or mouth if your hands are not clean

For people working with the general public in the community and who are feeling well facemasks are not recommended because there is no evidence that using face masks in this setting is of any benefit in people who are not sick.  The most important action you can take to protect yourself is regular hand washing and good respiratory hygiene as outlined above.

You do not need to self-isolate unless you:

  • Have been directly advised by the NSH (England & Scotland)
  • You have been in contact with someone who has been tested positive for COVID-19
  • you have recently travelled from areas affected by the COVID-19
  • You experience any of the identified symptoms
  • you have been tested as positive for the COVID-19

Contact tracing is undertaken by the NHS who will try to contact you directly if you have been in contact with a confirmed case of COVID-19, however this is not guaranteed.

The UK government has produced the advice here.

Please let the residence team know, so they are aware and can support where possible.

Anyone who may have been in contact with a person who has COVID-19 (Coronavirus) is advised to contact the NHS on 111 in England and Scotland. We recommend you self-isolate until you receive feedback from the authorities.  If you are worried about other people in your flat or shared house, please contact your building management team.

In the event of a confirmed case, we will take appropriate action and let all residents know by email as soon as possible. We will also let residents know what we are doing in the building to minimise risk to others. This correspondence will be sent via the email address that residents have provided on their online portal. Resident safety is of the utmost importance to us and we continue to follow all government guidelines and advice.

We are following government advice on isolation if someone is showing virus symptoms or has travelled from affected areas. At the moment, we are not advising that residents leave our buildings but if this changes, we will inform all residents via email.

We appreciate this is a challenging and difficult time and we are doing all we can to support you. Please visit your residence Facebook group and the aparto social media channels for ideas of activities to stay healthy and entertained if you are isolating.

If you will need to travel, please check what you need to do using the official guidance from the Foreign Travel Advice Website.

Please email the residence team or give them a call. Full contact details can be found on our website.

We recommend residents avoid ordering items to be delivered to reception as we can no longer guarantee that in all situations, we will be able to handle them. If you do order anything, please ensure you are there to receive and sign for the package. If you are in self isolation, please contact the team who will try to assist with any essential/emergency parcels.



Feedback

Feedback

We love to hear from you, so whether you want to share an idea, tell us what we could do even better, or even give us a little pat on the back if you like what we’re doing, you can drop us a line at hello@apartostudent.com.

You can view our complaints policy for our UK properties here.



General

General

If there’s something wrong with your apartment, get in contact with reception and fill in a quick repair form. We’ll fix the issue as soon as we can.

If you need to talk to an aparto staff member, we’re more than happy to listen to you. Before you talk to us, please contact your university support team. If you still need to talk to the Accommodation Manager, feel free to book an appointment.

All residents have their own post box in reception as well as a key to check your post. We’ll look after any parcels at reception, just make sure you have ID to show upon collection. Please be aware of our postal policy when using this service.



Getting Around

Getting Around

We don’t offer parking on site, but you’ll find plenty of nearby roads that have unrestricted parking.

There is! We have loads of bike storage available for our residents.



Moving Out

Moving Out

Be sure to pack up all your things and give the room a clean so it’s in the same condition as you found it. After that, hand back your fob/post box key and get home safe.



My Apartment

My Apartment

Unless you’re sharing a studio room with a friend, all rooms in the building are single occupancy.

That’d be you! Please take all your rubbish and recycling to the bin store – these collections are included in your rent.

We’ll take care of that, but please respect your apartment as much as possible. We’d really appreciate it.

The apartment is strictly non-smoking, but feel free to smoke outside of the building, away from the site.



Room Allocation

Room Allocation

Yeah, no problem. When making your booking online, let us know you want to live in the same apartment as your friends and we’ll make the arrangements. Even if you don’t know anyone, most residents come on their own and make friends as soon as they’re here.

Sure – let us know your preference at the time of booking.



Socialising

Socialising

By all means, your friends and family are welcome to visit while you’re here. However, we only allow one guest to stay in your room 3 nights a week, but you must be present during their stay and sign them in on arrival.

That responsibility lands on you. All visiting guests must be signed in/out and follow all aparto regulations.

By all means, but try to keep the noise level down for other students living in the building, and be sure to clean up afterwards.



Viewing a Room

Viewing a Room

Want to know more? We’d love to meet you! Please call us on 0844 372 56 43 or complete our tour booking form to arrange a viewing.

At the Vogue Studios building: Flats 1-48, Vogue Studios, 106 Lewes Road, Brighton, BN2 3QA

No worries, get in contact and let us know you can no longer make the viewing.

To give you a taste of what to expect, we’ll show you around the common areas and one of Vogue’s studio rooms.



What’s Included?

What’s Included?

Indeed, it will. With our standard package you will get free up to 70MB/s high-speed broadband and Wi-Fi connection throughout the building, including bedrooms; however, this fluctuates in usage. If you’re looking for an even speedier and more stable service, you can use our ethernet connection available in your room.

You can connect up to 3 devices, so its perfect for browsing Instagram, watching your favourite Netflix series and studying of course!

The Internet is provided by our reliable partner, Ask4 and they give you the option to upgrade your bandwidth package for a small fee, if you need extra speed for those gaming nights.

The property’s communal lounge area has a TV, but our studio rooms aren’t furnished with one. However, feel free to bring your own, just be sure your TV Licence is sorted beforehand.

You’ll find a toaster, kettle, hob and oven/microwave, along with a fridge/freezer and storage. We also supply a vacuum cleaner, mop and bucket, and an iron and ironing board.

We don’t supply utensils, dishes, pots/pans and other small appliances though, so you’ll have to bring these things with you.

There’s no substitute for your favourite duvet or that extra comfy pillow, so be sure to bring your own bedding with you.

You’ll receive a laundry card/phone app with a PayPal account. Top either up with credit, and you’re good to get your washing and drying done.

Yes you can, and we love to see residents making themselves properly at home.

Just make sure it’s returned to us in its original state at check out. If not, you may incur additional charges for damage.



Your Tenancy Agreement

Your Tenancy Agreement

We’d prefer it if you paid in three instalments over the course of the year, but talk to your Accommodation Manager, as they might be able to arrange another payment method.

Sure! As long as it’s within the dates of your tenancy agreement, the room is yours to stay in whenever you want.

Sorry, we don’t offer any form of early arrival.

Sorry, we can’t change the tenancy dates once they’re set.