what can we help you with?

You can browse the questions below to help find what you are looking for.
Flexible start dates

Flexible start dates

We understand that this is a difficult time with lots of uncertainty, so we will be happy to rearrange your arrival date, if you are affected by delays to university start dates. We can offer flexible arrival dates that align with the start of your university academic year. You will not be charged for the weeks that you are not living with us before your university year starts. Find out more about eligibility below.

All students that have a room booking for 2020/21 academic year are eligible. You can delay your move in date until up to the first week in January 2021, but no later than the start of the individual University’s welcome week. You will need to provide proof from your delayed university start date.

If your university start date is delayed, we will reduce your rent for the period at the beginning of the contract when you will not be staying in the building. Rent will be charged from the date you check-in to your residence or the start of your University’s welcome week (whichever is the earliest date).

If your course is due to finish later than your contract end date, you may add additional weeks to the end of your contract if your room is not already booked during that period.

We will continue to monitor individual university policies, however you will need to let us know by midnight on Sunday 16th August 2020, if the start of your university start date is going to be delayed.

We will need a letter from your chosen University or College.

As university start dates may change again, we will add any payments you have already made as a credit to your full year balance.

If you have paid in full in advance and you have delayed your move in date in line with your university start date, then we will provide a refund to your account within 28 working days after we have received proof of your delayed university start date.

This policy will be reviewed regularly as the situation surrounding Covid-19 develops. aparto reserve the right to change the terms and conditions of this cancellation policy at any time.

Cancellation Policy – Last Updated on 06/05/2020

Cancellation Policy – Last Updated on 06/05/2020

Please click here to view the policy.

If you are leaving temporarily and coming back before the end of your contract, please email us to let us know what dates you will be away.

If you are leaving for the rest of the year and are looking to cancel your tenancy agreement, please refer to our cancellation policy under the after you move in section.

We understand that this is a challenging time for our residents with many people returning home before travel bans and restrictions began and non-essential travel recommendations were made by the government and health authorities.

We are aware many universities have taken these precautionary measures. However, if you are enrolled on your course and your university has not cancelled it but have moved to online classes, then you will be expected to continue with your course and therefore still need to fulfil your tenancy contract for the 2020-21 academic year.

If the situation changes and your university decide to cancel the course, please contact us and provide accompanying evidence of the course cancellation so that we can review your situation.

We understand that there are circumstances out of your control, however, please don’t worry. We are continually monitoring the UK and Irish Government guidance on the Coronavirus (COVID-19) situation and complying with this.

As the situation changes, there will also be updated guidance on travel and your university will be able to update you closer to the time of your course start date, so please refer to them for course updates.

If you have any concerns closer to the start of your 2020-21 tenancy agreement or your course is cancelled for 2020-21 entry, please get in contact with us so that we can advise further.

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy.

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy.

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy.

If you decide to defer your university but already have a booking with us for 2020-21 the usual cancellation policy still applies, please see full details here.

COVID-19 (Coronavirus)

COVID-19 (Coronavirus)

The wellbeing of our staff, students and our wider community is of paramount importance and we are continually monitoring the Coronavirus (COVID-19) situation.

We are complying with UK Government guidance and will continue to take direction from the UK Government and NHS in all aspects of this situation. We are communicating regularly with our students and staff. A working group, led by the Management Team, is overseeing the coordination of all relevant activities and liaison with the NHS. We are monitoring the situation closely and we will continue to provide as much advice, care and support as we can.

Yes, aparto is currently operating as normal and will do so unless otherwise UK Government advice dictates that we do differently. We still have a staff presence withing our buildings, and services are continuing.

Yes, we are staying up to date with the latest guidance from all Universities where we have residents studying.

Coronavirus is spread in sneeze or cough droplets. You could get the virus if you:

  • Come in close contact with someone who has the virus and is coughing or sneezing
  • Touch surfaces that someone who has the virus has coughed or sneezed on and you touch your eyes, nose or mouth.

Anyone who may have been in contact with a person who has COVID-19 (Coronavirus) is advised to contact The NHS111 (Call: 111) in England and Scotland.

Anyone with symptoms of Coronavirus, who has been in close contact with a confirmed case in the last 14 days should:

  • Isolate themselves from other people – this means going into a different, well-ventilated room alone, with a phone
  • Telephone their GP, or emergency department – if this is not possible, telephone 111
  •  In a medical emergency (if you have severe symptoms) phone 999

The situation is evolving, and information can be found at the following online resources:

We are advising our students in the UK to follow UK government advice which can be found here. This page is updated daily at 14:00.

  • Wash your hands properly and often
  • Cover your mouth and nose with a tissue or your sleeve when you cough and sneeze
  • Put used tissues into a bin and wash your hands
  • Clean and disinfect frequently touched objects and surfaces
  • Try to avoid close contact with people who are unwell
  • Follow travel advice found here
  • Do not touch your eyes, nose or mouth if your hands are not clean

For people working with the general public in the community and who are feeling well facemasks are not recommended because there is no evidence that using face masks in this setting is of any benefit in people who are not sick.  The most important action you can take to protect yourself is regular hand washing and good respiratory hygiene as outlined above.

You do not need to self-isolate unless you:

  • Have been directly advised by the NSH (England & Scotland)
  • You have been in contact with someone who has been tested positive for COVID-19
  • you have recently travelled from areas affected by the COVID-19
  • You experience any of the identified symptoms
  • you have been tested as positive for the COVID-19

Contact tracing is undertaken by the NHS who will try to contact you directly if you have been in contact with a confirmed case of COVID-19, however this is not guaranteed.

The UK government has produced the advice here.

Please let the residence team know, so they are aware and can support where possible.

Anyone who may have been in contact with a person who has COVID-19 (Coronavirus) is advised to contact the NHS on 111 in England and Scotland. We recommend you self-isolate until you receive feedback from the authorities.  If you are worried about other people in your flat or shared house, please contact your building management team.

In the event of a confirmed case, we will take appropriate action and let all residents know by email as soon as possible. We will also let residents know what we are doing in the building to minimise risk to others. This correspondence will be sent via the email address that residents have provided on their online portal. Resident safety is of the utmost importance to us and we continue to follow all government guidelines and advice.

We are following government advice on isolation if someone is showing virus symptoms or has travelled from affected areas. At the moment, we are not advising that residents leave our buildings but if this changes, we will inform all residents via email.

We appreciate this is a challenging and difficult time and we are doing all we can to support you. Please visit your residence Facebook group and the aparto social media channels for ideas of activities to stay healthy and entertained if you are isolating.

If you will need to travel, please check what you need to do using the official guidance from the Foreign Travel Advice Website.

Please email the residence team or give them a call. Full contact details can be found on our website.

We recommend residents avoid ordering items to be delivered to reception as we can no longer guarantee that in all situations, we will be able to handle them. If you do order anything, please ensure you are there to receive and sign for the package. If you are in self isolation, please contact the team who will try to assist with any essential/emergency parcels.

Refund offer

Refund offer

We understand that this is a challenging time for our residents with many people returning home before travel bans and restrictions began and non-essential travel recommendations were made by the government and health authorities.

All residents received an email in April to confirm details of the rent refund offer. The offer was applicable to residents who did not plan to continue living with aparto for their third term (after May 2020). These residents were able to apply for a refund by 6pm on the 24th April 2020, as long as they were not in rent arrears. We would then refund any licence fee or rent paid beyond 2nd May 2020 until the end of their contract for 2019-20. If a resident paid their rent in instalments, then they would not be charged for their final instalment.

Anyone who has rebooked or rebooks for the academic year 2020-2021 and is staying with aparto past the 2nd May 2020 is entitled to a 30% rent credit on the period from the 2nd May 2020 to the end of their tenancy. This credit will be applied to residents’ 2020-2021 rent instalments before the end of December 2020. There is no need to apply for this.

This is an unprecedented time for everyone and we are expecting a high take up of the refund offer. Along with the refund process, our teams are working hard to continue to provide residents with a safe home alongside supporting the early departure of residents, checking rooms have been cleaned, keys returned and many other tasks. We are therefore predicting it will take approximately 8 to 10 weeks to process refunds and thank you for your ongoing understanding and patience.

A number of residents have left the property and may need assistance with packing their things and cleaning their rooms before ending their tenancy agreement. We work closely with Pinglocker to provide services to our residents including storage, packing and shipping.

Room packing, shipping and storage services

Please visit the aparto dedicated pinlocker page for information, prices and to book a service. For room packing services, please use the APARTO25 code for a £25 discount.

Room cleaning

We understand you may not have had the chance to fully clean your room before you left. If you have, thank you. If you cannot return to clean and your room needs a deep clean, this can be arranged through our cleaning contractors at a cost rate. When you complete your refund request you will be asked if you would like this service in the form. Please tick to say you do and the cleaning cost will be deducted from your refund. The charges for cleaning are:

  • Town/Shared House £30
  • Ensuite £35
  • Studio £60

We understand that it might be difficult for people to move their belongings out of their rooms at this time and have the following guidance and options for residents.

Residents who have moved out and need a room clean
If residents have already moved out with their belongings, please let your residence team know if you would like us to arrange for the room to be cleaned or if you will arranging your own cleaning. We can arrange for your room to be cleaned at cost price.

Residents who would like their belongings sent to them
For residents who would like their belongings as soon as possible, we are recommending using our long term partner, Pinglocker, who have a packing and shipping service. They are fully insured and a trusted nationwide partner.  Visit the Pinglocker aparto page for more information.

Residents who are making their own collection arrangements
Residents can make their own removals arrangements using friends or other contractors. We ask that you contact the aparto team to arrange a time for collections no later than 3 days in advance so that we can ensure departures take place in a controlled way and adhere to social distancing regulations.

Residents who can not collect their belongings or arrange a collection
We understand that some residents will not be able to collect their belongings or arrange for someone else to help. The health and safety of our residents and team are our primary concern and we want to adhere to social distancing regulations. If you can’t travel or if it is not safe to do so, we will allow two weeks from the date that travel and social distancing restrictions are lifted for you to collect your things. Please be aware that there may be a delay in actioning our refund offer for residents who have not moved out. We are unable to inspect rooms that have not been cleared of belongings which is part of the checkout process.

Residents who have rebooked the same room for next year
Residents who have rebooked the same room for next year (have signed a contract for a 2020/21 reserved tenancy, paid the advance rent fee, completed guarantor information) but are away until September please keep your belongings in your room. They will not be disturbed and those residents are still entitled to the refund offer.

Residents who have rebooked a new room for next year
Residents who have rebooked (have signed a contract for a 2020/21 reserved tenancy, paid the advance rent fee, completed guarantor information) and are moving to a new room, the aparto team can make arrangements in late August to early September to move belongings to your new apartment.  Those residents can move in early and will still be entitled to the refund offer.

We understand that in some instance’s residents want to return. During the Coronavirus pandemic, health and safety is our first concern and we will continue to follow all the latest advice from the Government and the World Health Organisation while the situation develops.

As such, we will follow the most current advice at the point residents or new tenants ask to move in and decide based on these factors. If you do move back in, you will be liable for rent from the date that you move back to the end of the tenancy period.

If you are currently in rent arrears you will need to pay this before we can release you from your obligation to pay the final instalment. This needs to be completed within the timeframe set for refund requests. Please contact your residence team to arrange for your arrears payment to be settled by the 23rd April 2020.

If the arrears are not cleared, you will remain liable for the full tenancy amount.


Yes, you can extend your tenancy. Please contact your residence team to extend your tenancy.

If you have signed a contract for a 2020/21 reserved tenancy, paid your advance rent fee, completed guarantor information and are staying in the same room then yes, you can keep your belongings in there over the summer free of charge. Please let us know if you have any perishables in your room or in your fridge that need disposing of.

We will access the room over the summer to complete health and safety checks in line with legislation and we will not take responsibility for the belongings left behind in this period. If you are moving to a different room, please speak to our residence teams as soon as possible to arrange for your belongings to be moved.

The health and safety of our residents and team continues to be our number one priority. Whilst our aim is to maintain social distancing practices, there may be other students who have booked to move into the building. At this time, moving home is still allowed and categorised as essential travel by the government. If this does affect you, or move ins are taking place in your area in the building, we will let you know in advance and continue to take all precautions necessary to ensure this is completed with minimal disruption.

If you are isolating due to Coronavirus Covid 19 symptoms or due to contracting the virus please stay in your accommodation. You will be asked to sign a short-term extensions agreement and we will not charge you for the extra days that you need to stay. We and the community will continue to support you as much as possible with supplies.

We understand that these are difficult times for many people and encourage you to get in touch with your residence team as soon as possible to talk about your situation.

Absolutely, this is your home and you can stay as long as you have a tenancy contract.

If you paid your rent on a credit or debit card the refund can be returned directly to this card. If you would like the refund to be paid into a different account, please enter these details into the form on the resident portal. We can only complete bank transfers to UK bank accounts.

Keys, Damages and Cleaning. 

If you have left and applied for a change to your tenancy terms and conditions aparto will treat this in the same way we would treat a normal check out. Please return all keys to reception, this includes your post box key, or if this isn’t possible please send them to reception by post.

Once we have confirmation that you have applied to change your tenancy conditions, we will inspect your room for cleaning and damages, and these will be deducted from any amount already paid. If you have not yet paid your final instalment you will be expected to pay any relevant cleaning or damage charges before we process any changes to your tenancy.

If you have a tenancy or licence that covers the summer period, please contact the residence directly who will review your request.

If you are concerned that one of your fellow residents or flat mates is not following social distancing or isolations rules please get in touch with your residence team. If you email us, please make it clear in the subject line that you are contacting us about a health and safety matter so that we can prioritise your email over any others. We will then contact the person to talk to them about the measures they should be adhering to. Any failure to meet the Government and the World Health Organisation requirements post this reminder will be reported to the Police.

Everyone’s lives have been severely disrupted by the coronavirus pandemic and many of us did not get to say goodbye to each other before leaving to travel home. We have been truly touched by the messages from our residents and wanted to let you know how much we appreciate your thoughts and kind words. We feel sad that many of our residents are in their final years of study and we won’t get to say goodbye in person. Please do continue to send messages to the team via the email for your residence, the team love hearing from you. For those who are returning for the next academic year we are really looking forward to seeing you as you check back in and can’t wait to catch up and have some epic welcome parties. Although we aren’t physically together now, we are continuing to put on virtual events for everyone. Keep an eye on the social channels for yoga, live DJ sessions, cooking classes and more. Let us know if there is something you would like us to look at putting on, all suggestions are very welcome.



Your room and apartment are fully furnished, but please make sure you bring along items for the kitchen, as well as bedding for your room and clothing to stock your wardrobe up with. Personal items and creature comforts are also a must, and don’t forget your ID when checking in.

If you need to unload your belongings, you’ll find some roads around the property where you can park free of charge for a maximum of two hours.

Please head straight to reception: Flats 1-48, Vogue Studios, 106 Lewes Road, Brighton, BN2 3QA

Our team will be waiting to give you further info and the key fob to the apartment. If you’re arriving later than expected and it’s out of hours, let us know in advance so we know when to say hello!

Booking a Room

Booking a Room

Yes, to live in an aparto residence, you must be a student who is enrolled in a college/university and be 18 years older at check-in.

Only if you’ve requested to pay in instalments. Otherwise, without a guarantor, you’ll be required to pay the full amount of your rent in August.

  • Friendly team on site 24/7
  • On-site maintenancStylish common room
  • En-suite studio rooms
  • Price is inclusive of utility bills and contents insurance
  • Super-fast broadband and Wi-Fi
  • Laundry room (pay per use)
  • Plenty of bike storage

Legal action will be pursued to recoup the fees if necessary.

Interested in booking a room? Simply click here to register your details – after you’ve logged in, you’ll then:

  1. Choose your room
  2. Pay the advanced rent payment equivalent to one week’s rent
  3. Accept your Tenancy agreement

If you’d like to pay the booking fee in instalments, your guarantor will need to send us a UK utility bill and provide their information.



We love to hear from you, so whether you want to share an idea, tell us what we could do even better, or even give us a little pat on the back if you like what we’re doing, you can drop us a line at hello@apartostudent.com.

You can view our complaints policy for our UK properties here.



If there’s something wrong with your apartment, get in contact with reception and fill in a quick repair form. We’ll fix the issue as soon as we can.

If you need to talk to an aparto staff member, we’re more than happy to listen to you. Before you talk to us, please contact your university support team. If you still need to talk to the Accommodation Manager, feel free to book an appointment.

All residents have their own post box in reception as well as a key to check your post. We’ll look after any parcels at reception, just make sure you have ID to show upon collection. Please be aware of our postal policy when using this service.

Getting Around

Getting Around

We don’t offer parking on site, but you’ll find plenty of nearby roads that have unrestricted parking.

There is! We have loads of bike storage available for our residents.

Moving Out

Moving Out

Be sure to pack up all your things and give the room a clean so it’s in the same condition as you found it. After that, hand back your fob/post box key and get home safe.

My Apartment

My Apartment

Unless you’re sharing a studio room with a friend, all rooms in the building are single occupancy.

That’d be you! Please take all your rubbish and recycling to the bin store – these collections are included in your rent.

We’ll take care of that, but please respect your apartment as much as possible. We’d really appreciate it.

The apartment is strictly non-smoking, but feel free to smoke outside of the building, away from the site.

Room Allocation

Room Allocation

Yeah, no problem. When making your booking online, let us know you want to live in the same apartment as your friends and we’ll make the arrangements. Even if you don’t know anyone, most residents come on their own and make friends as soon as they’re here.

Sure – let us know your preference at the time of booking.



By all means, your friends and family are welcome to visit while you’re here. However, we only allow one guest to stay in your room 3 nights a week, but you must be present during their stay and sign them in on arrival.

That responsibility lands on you. All visiting guests must be signed in/out and follow all aparto regulations.

By all means, but try to keep the noise level down for other students living in the building, and be sure to clean up afterwards.

Viewing a Room

Viewing a Room

Want to know more? We’d love to meet you! Please call us on 0844 372 56 43 or complete our tour booking form to arrange a viewing.

At the Vogue Studios building: Flats 1-48, Vogue Studios, 106 Lewes Road, Brighton, BN2 3QA

No worries, get in contact and let us know you can no longer make the viewing.

To give you a taste of what to expect, we’ll show you around the common areas and one of Vogue’s studio rooms.

What’s Included?

What’s Included?

Indeed, it will. With our standard package you will get free up to 70MB/s high-speed broadband and Wi-Fi connection throughout the building, including bedrooms; however, this fluctuates in usage. If you’re looking for an even speedier and more stable service, you can use our ethernet connection available in your room.

You can connect up to 3 devices, so its perfect for browsing Instagram, watching your favourite Netflix series and studying of course!

The Internet is provided by our reliable partner, Ask4 and they give you the option to upgrade your bandwidth package for a small fee, if you need extra speed for those gaming nights.

The property’s communal lounge area has a TV, but our studio rooms aren’t furnished with one. However, feel free to bring your own, just be sure your TV Licence is sorted beforehand.

You’ll find a toaster, kettle, hob and oven/microwave, along with a fridge/freezer and storage. We also supply a vacuum cleaner, mop and bucket, and an iron and ironing board.

We don’t supply utensils, dishes, pots/pans and other small appliances though, so you’ll have to bring these things with you.

There’s no substitute for your favourite duvet or that extra comfy pillow, so be sure to bring your own bedding with you.

You’ll receive a laundry card/phone app with a PayPal account. Top either up with credit, and you’re good to get your washing and drying done.

Yes you can, and we love to see residents making themselves properly at home.

Just make sure it’s returned to us in its original state at check out. If not, you may incur additional charges for damage.

Your Tenancy Agreement

Your Tenancy Agreement

We’d prefer it if you paid in three instalments over the course of the year, but talk to your Accommodation Manager, as they might be able to arrange another payment method.

Sure! As long as it’s within the dates of your tenancy agreement, the room is yours to stay in whenever you want.

Sorry, we don’t offer any form of early arrival.

Sorry, we can’t change the tenancy dates once they’re set.