what can we help you with?

You can browse the questions below to help find what you are looking for.
Arrival

Arrival

Your room and apartment are furnished but you’ll need to bring along items for the kitchen, your bedding and clothing, as well as any personal items and creature comforts too.

Please head straight to the reception: The Combworks, 455 George Street, Aberdeen, AB25 3YB

You’ll be greeted by a friendly member of our team. We’ll give you lots of information and of course, your fob key. If you are arriving out of hours, please let us know in advance and we’ll be waiting to help you.



Booking a Room

Booking a Room

Yes, you must be a student, enrolled in a college/university and be 17 years or older at check-in.

Yes, but only if you have requested to pay in instalments. Without a guarantor, you’ll be required to pay your rent in full in August.

  • Friendly team
  • On-site maintenance
  • Regular programme of social events
  • Stylish common room with lounge and study areas
  • Courtyard area
  • En-suite studio room
  • Price inclusive of utility bills and contents insurance
  • 100Mb broadband and Wi-Fi
  • Laundry room (pay per use)
  • Plenty of bike storage

We will take legal action to recoup the fees if necessary.

Like what we’ve done with the place and want to book a room? Click here to register your details. Once you’re logged in, you’ll then:

  1. Choose your room
  2. Pay the £250 booking fee
  3. Accept your Tenancy agreement

If you’d prefer to pay in instalments, your guarantor will need to send us a UK utility bill and provide their information (they’ll receive an email with all of the details).



Cancellation Policy –  Last Updated on 19/03/2020

Cancellation Policy – Last Updated on 19/03/2020

Please click here to view the policy.

If you are leaving temporarily and coming back before the end of your contract, please email us to let us know what dates you will be away.

If you are leaving for the rest of the year and are looking to cancel your tenancy agreement, please refer to our cancellation policy for 2019-20 for full details on how to proceed:

Scotland: https://apartostudent.com/cancellation-policy-scotland

We are sorry to hear you are having trouble getting back into the UK. Please can you email us with full details of your current situation, where you are travelling from and any evidence you can provide of your current situation.

We will then review your situation and advise on next steps.

We are aware many universities have taken these precautionary measures. However, if you are enrolled on your course and your university has not cancelled it but have moved to online classes, then you will be expected to continue with your course and therefore still need to fulfil your tenancy contract for the 2020-21 academic year.

If the situation changes and your university decide to cancel the course, please contact us and provide accompanying evidence of the course cancellation so that we can review your situation.

We understand that there are circumstances out of your control, however, please don’t worry. We are continually monitoring the UK Government guidance on the Coronavirus (COVID-19) situation and complying with this.

 

As the situation changes, there will also be updated guidance on travel and your university will be able to update you closer to the time of your course start date, so please refer to them for course updates.

 

If you have any concerns closer to the start of your 2020-21 tenancy agreement or your course is cancelled for 2020-21 entry, please get in contact with us so that we can advise further.

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

Scotland: https://apartostudent.com/cancellation-policy-scotland

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

Scotland: https://apartostudent.com/cancellation-policy-scotland

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

Scotland: https://apartostudent.com/cancellation-policy-scotland

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

Scotland: https://apartostudent.com/cancellation-policy-scotland

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy:

Scotland: https://apartostudent.com/cancellation-policy-scotland

If you decide to defer your university but already have a booking with us for 2020-21 the usual cancellation policy still applies, please see full details here:

Scotland: https://apartostudent.com/cancellation-policy-scotland

We understand that residents are concerned about Coronavirus and its impact on the universities and life in general. While there may be restricted access to transport and university campuses, rest assured our residence is still operating and our residence team is available for any support you need.

If you have a tenancy contract with us for 2019-20, aparto will continue to be your home and you can continue to live with us throughout your contract period. Remember that your room is your safe place and are not advising residents to leave their home.

If you need support with rent payments, please contact your property team who will consider your circumstances and provide advice.



COVID-19 (Coronavirus)

COVID-19 (Coronavirus)

The wellbeing of our staff, students and our wider community is of paramount importance and we are continually monitoring the Coronavirus (COVID-19) situation.

We are complying with UK Government guidance and will continue to take direction from the UK Government and NHS in all aspects of this situation. We are communicating regularly with our students and staff. A working group, led by the Management Team, is overseeing the coordination of all relevant activities and liaison with the NHS. We are monitoring the situation closely and we will continue to provide as much advice, care and support as we can.

Yes, aparto is currently operating as normal and will do so unless otherwise UK Government advice dictates that we do differently. We still have a staff presence withing our buildings, and services are continuing.

Yes, we are staying up to date with the latest guidance from all Universities where we have residents studying.

Coronavirus is spread in sneeze or cough droplets. You could get the virus if you:

  • Come in close contact with someone who has the virus and is coughing or sneezing
  • Touch surfaces that someone who has the virus has coughed or sneezed on and you touch your eyes, nose or mouth.

Anyone who may have been in contact with a person who has COVID-19 (Coronavirus) is advised to contact The NHS111 (Call: 111) in England and Scotland.

Anyone with symptoms of Coronavirus, who has been in close contact with a confirmed case in the last 14 days should:

  • Isolate themselves from other people – this means going into a different, well-ventilated room alone, with a phone
  • Telephone their GP, or emergency department – if this is not possible, telephone 111
  •  In a medical emergency (if you have severe symptoms) phone 999

The situation is evolving, and information can be found at the following online resources:

We are advising our students in the UK to follow UK government advice which can be found here. This page is updated daily at 14:00.

  • Wash your hands properly and often
  • Cover your mouth and nose with a tissue or your sleeve when you cough and sneeze
  • Put used tissues into a bin and wash your hands
  • Clean and disinfect frequently touched objects and surfaces
  • Try to avoid close contact with people who are unwell
  • Follow travel advice found here
  • Do not touch your eyes, nose or mouth if your hands are not clean

For people working with the general public in the community and who are feeling well facemasks are not recommended because there is no evidence that using face masks in this setting is of any benefit in people who are not sick.  The most important action you can take to protect yourself is regular hand washing and good respiratory hygiene as outlined above.

You do not need to self-isolate unless you:

  • Have been directly advised by the NSH (England & Scotland)
  • You have been in contact with someone who has been tested positive for COVID-19
  • you have recently travelled from areas affected by the COVID-19
  • You experience any of the identified symptoms
  • you have been tested as positive for the COVID-19

Contact tracing is undertaken by the NHS who will try to contact you directly if you have been in contact with a confirmed case of COVID-19, however this is not guaranteed.

The UK government has produced the advice here.

Please let the residence team know, so they are aware and can support where possible.

Anyone who may have been in contact with a person who has COVID-19 (Coronavirus) is advised to contact the NHS on 111 in England and Scotland. We recommend you self-isolate until you receive feedback from the authorities.  If you are worried about other people in your flat or shared house, please contact your building management team.

In the event of a confirmed case, we will take appropriate action and let all residents know by email as soon as possible. We will also let residents know what we are doing in the building to minimise risk to others. This correspondence will be sent via the email address that residents have provided on their online portal. Resident safety is of the utmost importance to us and we continue to follow all government guidelines and advice.

We are following government advice on isolation if someone is showing virus symptoms or has travelled from affected areas. At the moment, we are not advising that residents leave our buildings but if this changes, we will inform all residents via email.

We appreciate this is a challenging and difficult time and we are doing all we can to support you. Please visit your residence Facebook group and the aparto social media channels for ideas of activities to stay healthy and entertained if you are isolating.

If you will need to travel, please check what you need to do using the official guidance from the Foreign Travel Advice Website.

Please email the residence team or give them a call. Full contact details can be found on our website.

We recommend residents avoid ordering items to be delivered to reception as we can no longer guarantee that in all situations, we will be able to handle them. If you do order anything, please ensure you are there to receive and sign for the package. If you are in self isolation, please contact the team who will try to assist with any essential/emergency parcels.



Feedback

Feedback

We love to hear from you, so whether you want to share an idea, tell us what we could do even better, or even give us a little pat on the back if you like what we’re doing, you can drop us a line at hello@apartostudent.com.

You can view our complaints policy for our UK properties here.



General

General

If you have any maintenance issues, you can contact reception and fill in a quick repair form. A member of our facilities team will fix the problem as quickly as possible.

Our friendly team are always happy to lend an ear. Before talking to them, we’d advise you contact your university support team first, since they may be able to offer you advice. If you would like to speak with the Accommodation Manager, you’re welcome to book an appointment and they’ll be happy to meet with you.

Absolutely, you’ll have your own post box in reception and will be given a key to check your post at any time of the day/night. Parcels can be delivered to reception for us to look after, just bring your ID when coming to collect them. However, please be aware of our postal policy when using this service.



Getting Around

Getting Around

Sorry, we don’t offer car parking at any of our sites.

There is! You’ll find plenty of secure bike storage available for you to use throughout your time.



Moving Out

Moving Out

Before leaving you’ll need to get all your things packed up, since nothing can be left in the room. Please ensure that your room is clean and in the same condition as you found it. After that, you’ll need to hand back your fob/post box key when you check out.

Then it’s time to enjoy the rest of your summer!



My Apartment

My Apartment

Unless you’ve opted for a Premium or Premium Plus studio room for dual occupancy, all of our rooms are single occupancy.

That’s down to you – you can bring your rubbish/recycling to the bin store, and all collections are included in your rent.

The aparto team will take care of that, but please respect these living areas, as we’re proud of what we’ve done with them.

Our buildings and grounds are strictly non-smoking but you’re welcome to smoke outside of the building, off-site.



Room Allocation

Room Allocation

Yep, we want you to be as comfortable as possible when you’re with us. Just let us know you wish to live on the same floor when making your booking. If you don’t know anyone else moving to The Combworks, don’t worry – most students come on their own and soon make friends once they’re here.

Yes, you’ll be able to let us know your preference at the time of booking.



Socialising

Socialising

Of course, they can, they’re welcome to come and see you throughout your studies. You can have one guest stay in your room with you 3 nights a week, but you must be present the entire time and sign them in on arrival.

You are responsible for your guest. They must be signed in/out and follow all aparto regulations while on the property.

By all means, but please be considerate of other students living in the building, and make sure the space is nice and tidy afterwards.



Summer bookings

Summer bookings

You will need to be a student in full time education, either in the UK or your own country. If you have finished University and are completing an internship of work programme you can stay in our residence if you have not yet graduated from your course.

As Summer stays are limited to 10 weeks, you will need to make a full payment up front, before you arrive at the residence. Your booking is not complete until payment is made and until payment is made the room is not secured. Summer stays do not require a deposit payment.

You can check into the room at 16:00 on the day of your check-in. On the day of your check-out you will have to vacate the room by 10:00. If you do arrive early for your check in, you may be able to get your keys early if the room is ready, if not you can relax in one of our communal areas until it is clean.

Our reception is staffed 09:00 – 17:00 Monday to Friday. If you plan on arriving out of this time, please confirm with the staff beforehand who will arrange an out of hours check in. When you arrive, you will have to call 01224 899383 and somebody will be there to let you in within 15 minutes.

All rooms come with a bed, desk, wardrobe and other bedroom furniture. If you have booked an Ensuite or Studio you will have a private bathroom, if you have booked a Shared House or Town House you will share a bathroom between two. Studios have cooking facilities in the rooms and all other rooms have shared cooking facilities including hobs, ovens, microwaves and a fridge/freezer.

Our rooms are not like a traditional hotel, and do not come with bedding, towels, bathroom supplies or cooking equipment, so we advise you to either bring your own or purchase in advance from our partners, UniKitOut. All rooms will come with a toilet roll.

If there are rooms available, you should be able to extend your stay after you have moved in. Please speak to the accommodation team while in the building to arrange an extension.

Yes, you are free to leave when you like, however you will not be liable for a refund unless another student takes over your booking. Please let our team’s know when you are planning on checking out.



Viewing a Room

Viewing a Room

We’d love to show you around! Please call us on 0844 371 5667 or complete our tour booking form to arrange a viewing.

Please meet us at our show flat: 455 George Street, AB25 1HU.

No problem, just give us a call and let us know.

We’ll show you around a Gold Studio room, as well as floorplans of the other rooms.



What’s Included?

What’s Included?

Indeed, it will. With our standard package you will get free up to 100MB/s high-speed broadband and Wi-Fi connection throughout the building, including bedrooms; however, this fluctuates in usage. If you’re looking for an even speedier and more stable service, you can use our ethernet connection available in your room.

You can connect up to 3 devices, so its perfect for browsing Instagram, watching your favourite Netflix series and studying of course!

The Internet is provided by our reliable partner, Ask4 and they give you the option to upgrade your bandwidth package for a small fee, if you need extra speed for those gaming nights.

Yep, you’ll find a TV in all studio rooms, as well as in the common room, but you’ll be responsible for paying the TV Licence before you binge on that new Netflix series.

In your studio kitchen, you’ll find a toaster, kettle, hob and microwave/oven, as well as a fridge/freezer and plenty of storage. We’ll supply a general waste bin, a recycling bin, broom, dustpan, mob and bucket, iron and ironing board.

However, you’ll need to bring your own utensils, dishes, pots and pans, and other small appliances.

To keep you as comfortable as possible, your room features three drawers, shelving, a small double bed with under-bed storage and shelving, a wardrobe, small dining table and dining chairs, a fully kitted-out kitchen and en-suite bathroom.

You’ll need to bring along your own bedding though.

They’re super easy to use! You’ll have to top up a laundry card/phone app with a PayPal account with the amount you need and then you’re good to go. No more travelling home with dirty laundry.

Absolutely! We want you to be as comfortable as possible, so go get some posters, stick up your favourite photos and turn your room into a space you love to live in. Just make sure its returned to us the way you found it upon checkout. If not, damage charges will apply.



Your Tenancy Agreement

Your Tenancy Agreement

We prefer to receive rent in three instalments throughout the year, but talk with your Accommodation Manager as you might be able to work something out with them.

Sure! The room is your home to stay in at any time from the start of your tenancy until the end.

Please contact us to check availability.

Sorry, the tenancy dates are set and can’t be changed once they’re in place.