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Flexible start dates

Flexible start dates

We understand that this is a difficult time with lots of uncertainty, so we will be happy to rearrange your arrival date, if you are affected by delays to university start dates. We can offer flexible arrival dates that align with the start of your university academic year. You will not be charged for the weeks that you are not living with us before your university year starts. Find out more about eligibility below.

All students that have a room booking for 2020/21 academic year are eligible. You can delay your move in date until up to the first week in January 2021, but no later than the start of the individual University’s welcome week. You will need to provide proof from your delayed university start date.

If your university start date is delayed, we will reduce your rent for the period at the beginning of the contract when you will not be staying in the building. Rent will be charged from the date you check-in to your residence or the start of your University’s welcome week (whichever is the earliest date).

If your course is due to finish later than your contract end date, you may add additional weeks to the end of your contract if your room is not already booked during that period.

We will continue to monitor individual university policies, however you will need to let us know by midnight on Sunday 16th August 2020, if the start of your university start date is going to be delayed.

We will need a letter from your chosen University or College.

As university start dates may change again, we will add any payments you have already made as a credit to your full year balance.

If you have paid in full in advance and you have delayed your move in date in line with your university start date, then we will provide a refund to your account within 28 working days after we have received proof of your delayed university start date.

This policy will be reviewed regularly as the situation surrounding Covid-19 develops. aparto reserve the right to change the terms and conditions of this cancellation policy at any time.



Cancellation Policy – Last Updated on 06/05/2020

Cancellation Policy – Last Updated on 06/05/2020

Please click here to view our cancellation policy.

If you are leaving temporarily and coming back before the end of your contract, please email us to let us know what dates you will be away.

If you are leaving for the rest of the year and are looking to cancel your tenancy agreement, please refer to our cancellation policy under the after you move in section.

We understand that this is a challenging time for our residents with many people returning home before travel bans and restrictions began and non-essential travel recommendations were made by the government and health authorities.

We are aware many universities have taken these precautionary measures. However, if you are enrolled on your course and your university has not cancelled it but have moved to online classes, then you will be expected to continue with your course and therefore still need to fulfil your tenancy contract for the 2020-21 academic year.

If the situation changes and your university decide to cancel the course, please contact us and provide accompanying evidence of the course cancellation so that we can review your situation.

We understand that there are circumstances out of your control, however, please don’t worry. We are continually monitoring Irish Government guidance on the Coronavirus (COVID-19) situation and complying with this.

As the situation changes, there will also be updated guidance on travel and your university will be able to update you closer to the time of your course start date, so please refer to them for course updates.

If you have any concerns closer to the start of your 2020-21 tenancy agreement or your course is cancelled for 2020-21 entry, please get in contact with us so that we can advise further.

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy.

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy.

We understand that these are circumstances out of your control so you may be eligible to postpone the start of your tenancy agreement to a later date.

Any request to cancel or defer your 2020-21 tenancy agreement must be submitted in writing, with accompanying evidence to support your request. This will be reviewed by our Regional Management team, whose decision will be final. Read full details in our cancellation policy.

If you decide to defer your university but already have a booking with us for 2020-21 the usual cancellation policy still applies, please see full details here.



COVID-19 (Coronavirus)

COVID-19 (Coronavirus)

The wellbeing of our staff, students and our wider community is of paramount importance and we are continually monitoring the Coronavirus (COVID-19) situation.

We have complied with all HSE advice and guidance and will continue to take direction from the The Irish Goverment and HSE in all aspects of this situation.

We are communicating regularly with our students and staff. A working group, led by the Management Team, is overseeing the coordination of all relevant activities and liaison with the HSE.

We are monitoring the situation closely and we will continue to provide as much advice, care and support as we can.

Yes, aparto is currently operating as normal and will do so unless otherwise advised by the Department of Public Health or the HSE.

Yes, we are staying up to date with the latest guidance from all major universities in your city.

You could get the virus if you:

  • Come in close contact with someone who has the virus and is coughing or sneezing
  • Touch surfaces that someone who has the virus has coughed or sneezed on and you touch your eyes, nose or mouth

Anyone who may have been in contact with a person who has COVID-19 (Coronavirus) is advised to contact HSE Live (tel: 1850 24 1850) in Ireland.

Anyone with symptoms of Coronavirus, who has been in close contact with a confirmed case in the last 14 days should:

  • isolate themselves from other people – this means going into a different, well-ventilated room alone, with a phone;
  • telephone their GP, or emergency department – if this is not possible, telephone 112 or 999;

in a medical emergency (if you have severe symptoms) phone 112 or 999.

Do not touch your eyes, nose or mouth if your hands are not clean.

For people working with the general public in the community and who are feeling well facemasks are not recommended because there is no evidence that using face masks in this setting is of any benefit in people who are not sick.  The most important action you can take to protect yourself is regular hand washing and good respiratory hygiene as outlined above.

You do not need to self-isolate unless you:

  • have been directly advised by the HSE (Ireland)
  • have been in contact with someone who has been tested positive for the Coronavirus
  • have recently travelled from areas affected by the Coronavirus. See full details of areas and symptoms.
  • experience any of the symptoms identified
  • have been tested as positive for the Coronavirus

Yes.  Contact tracing is undertaken by the HSE Public Health team and they will contact you directly if you have been in contact with a confirmed case of COVID-19.

The HSE has provided advice on self-isolation. Read the advice here.

Please let the residence team know, so they are aware and can support where possible.

Anyone who may have been in contact with a person who has COVID-19 (Coronavirus) is advised to contact HSE Live (tel: 1850 24 1850) in Ireland.

We recommend you self-isolate until you receive feedback from the authorities.

In the event of a confirmed case, we will take appropriate action and let all residents know by email as soon as possible. We will also let residents know what we are doing in the building to minimise risk to others. This correspondence will be sent via the email address that residents have provided on their online portal. Resident safety is of the utmost importance to us and we continue to follow all government guidelines and advice.

We are following government advice on isolation if someone is showing virus symptoms or has travelled from affected areas. At the moment, we are not advising that residents leave our buildings but if this changes, we will inform all residents via email.

We appreciate this is a challenging and difficult time and we are doing all we can to support you. Please visit your residence Facebook group and the aparto social media channels for ideas of activities to stay healthy and entertained if you are isolating.

If you will need to travel, please check what you need to do using the official guidance from the Department of Foreign Affairs and Trade.

In accordance with the statement from the Irish Taoiseach Leo Varadkar, we will be closing our reception desk from Friday 13th March 2020 until further notice. Although we have made this decision, during this time we will continue to run building services such as security and maintenance. If there are any changes to the dates that this closure is applicable, we will let you know as soon as possible.

Please email the residence team or give them a call. Full contact details can be found on our website.

We recommend residents avoid ordering items online that will be delivered to reception. If you order anything, please be present to receive it. The reception will stop handling parcels from Friday 13th March 2020.

If you are in self-isolation, please communicate to the site team if you are expecting any medicine or food delivered and we will do our best to support their delivery to you.

Contact HSE Live (tel: 1850 24 1850). If you have an emergency dial 999 or 112.



Refund offer

Refund offer

We understand that this is a challenging time for our residents with many people returning home before travel bans and restrictions began and non-essential travel recommendations were made by the government and health authorities.

All residents received an email in April to confirm the refund offer. The offer was that residents who did not plan to continue living with aparto for their third term (after May 2020) were able to apply for a refund by 6pm on the 24th April 2020, as long as they were not in arrears. We would then refund any licence fee or rent paid beyond 2nd May 2020 until the end of their contract for 2019-20. If you pay in instalments, you will not be charged for your final instalment.

Rebookers
Anyone who has rebooked or rebooks for the academic year 2020-2021 and is staying with aparto past the 2nd May 2020 is entitled to a 30% rent credit on the period from the 2nd May 2020 to the end of their tenancy. This credit will be applied to residents 2020-2021 rent instalments before the end of December 2020.

This is an unprecedented time for everyone and we are expecting a high take up of the refund offer. Along with the refund process, our teams are working hard to continue to provide residents with a safe home alongside supporting the early departure of residents, checking rooms have been cleaned, keys returned and many other tasks. We are therefore predicting it will take approximately 8 to 10 weeks to process refunds and thank you for your ongoing understanding and patience.

We understand you may not have had the chance to fully clean your room before you left. If you have, thank you. If you cannot return to clean and your room does need a deep clean, this can be arranged through our cleaning contractors for €60 which is cost rate. When you complete your refund request you will be asked if you would like this service in the form. Please tick to say you do and the cleaning cost will be deducted from your refund.

We understand that it might be difficult for people to move their belongings out of their rooms at this time and have the following guidance and options for residents.

Residents who have moved out and need a room clean
If residents have already moved out with their belongings, please let your residence team know if you would like us to arrange for the room to be cleaned or if you will arranging your own cleaning. We can arrange for your room to be cleaned at cost price.

Residents who are making their own collection arrangements
Residents can make their own removals arrangements using friends or other contractors. We ask that you contact the aparto team to arrange a time for collections no later than 3 days in advance so that we can ensure departures take place in a controlled way and adhere to social distancing regulations.

Residents who can not collect their belongings or arrange a collection
We understand that some residents will not be able to collect their belongings or arrange for someone else to help. The health and safety of our residents and team are our primary concern and we want to adhere to social distancing regulations. If you can’t travel or if it is not safe to do so, we will allow two weeks from the date that travel and social distancing restrictions are lifted for you to collect your things. Please be aware that there may be a delay in actioning our refund offer for residents who have not moved out. We are unable to inspect rooms that have not been cleared of belongings which is part of the checkout process.

Residents who have rebooked the same room for next year
Residents who have rebooked the same room for next year (have signed a contract for a 2020/21 reserved tenancy, paid the advance rent fee, completed guarantor information) but are away until September please keep your belongings in your room. They will not be disturbed and those residents are still entitled to the refund offer.

Residents who have rebooked a new room for next year
Residents who have rebooked (have signed a contract for a 2020/21 reserved tenancy, paid the advance rent fee, completed guarantor information) and are moving to a new room, the aparto team can make arrangements in late August to early September to move belongings to your new apartment.  Those residents can move in early and will still be entitled to the refund offer.

As we have many different types of accommodation, there will be different rents being charged throughout the property. Your rent rebate will be based on the weekly rate outlined in your tenancy agreement. Your rent rebate amount is the total rent due from Saturday 2nd May 2020 to your tenancy end date (minus any deductions for outstanding arrears, cleaning and damage).

We will confirm the value of your refund within 8-10 weeks from the refund request deadline 6pm on the 24th April 2020. This period will give us time to exchange keys, sort out cleaning arrangements and assess any damage to your room or apartment.

The cancellation and refund offer will remain open until 6 pm on the 24th April 2020. Any requests after this time will be outside of the offer period and assessed on an individual basis for any extenuating circumstances that stopped a resident contacting us during the offer period to request a tenancy cancellation or refund.

We understand that in some instance’s residents want to return. During the Coronavirus pandemic, health and safety is our first concern and we will continue to follow all the latest advice from the Government and the World Health Organisation while the situation develops.

As such, we will follow the most current advice at the point residents or new tenants ask to move in and decide based on these factors. If you do move back in, you will be liable for rent from the date that you move back to the end of the tenancy period.

If you are currently in rent arrears you will need to pay this before we can release you from your obligation to pay the final instalment. This needs to be completed within the timeframe set for refund requests. Please contact your residence team to arrange for your arrears payment to be settled by the 23rd April 2020.

If the arrears are not cleared, you will remain liable for the full tenancy amount.

Yes, you can extend your tenancy. Please contact your residence team to extend your tenancy.

Absolutely, we will be happy to welcome you back. If you haven’t already booked for the 2020/2021 academic year, please contact your residence team to secure your place. If you are worried about the current Covid-19 Corona virus situation effecting your course start date, please be assured that all of our rental agreements for next year have a cancellation policy that takes this in to account or you can move your tenancy start date should your course dates change. Please speak to our teams if you would like more information.

The health and safety of our residents and team continues to be our number one priority. Whilst our aim is to maintain social distancing practices, there may be other students who have booked to move into the building. At this time, moving home is still allowed and categorised as essential travel by the government. If this does affect you, or move ins are taking place in your area in the building, we will let you know in advance and continue to take all precautions necessary to ensure this is completed with minimal disruption.

If you are isolating due to Coronavirus Covid 19 symptoms or due to contracting the virus please stay in your accommodation. You will be asked to sign a short-term extensions agreement and we will not charge you for the extra days that you need to stay. We and the community will continue to support you as much as possible with supplies.

We understand that these are difficult times for many people and encourage you to get in touch with your residence team as soon as possible to talk about your situation.

Absolutely, this is your home and you can stay as long as you have a tenancy contract.

You will be asked for your bank details when you complete the refund request form in the resident portal. If you would like the refund paid to an international bank account, you will incur a €15 transaction fee from our bank plus your bank transaction fee and FX fee from your bank. Payments to international bank accounts may not be made until 31st July 2020.

Keys, Damages and Cleaning. 

If you have left and applied for a change to your tenancy terms and conditions aparto will treat this in the same way we would treat a normal check out. Please return all keys to reception, this includes your post box key, or if this isn’t possible please send them to reception by post.

Once we have confirmation that you have applied to change your tenancy conditions, we will inspect your room for cleaning and damages, and these will be deducted from any amount already paid. If you have not yet paid your final instalment you will be expected to pay any relevant cleaning or damage charges before we process any changes to your tenancy.

If you have a tenancy or licence that covers the summer period, please contact the residence directly who will review your request.

Please contact our residence teams via the contact us form, phone or LiveChat on our website.

If you are concerned that one of your fellow residents or flat mates is not following social distancing or isolation’s rules please get in touch with your residence team. If you email us, please make it clear in the subject line that you are contacting us about a health and safety matter so that we can prioritise your email over any others. We will then contact the person to talk to them about the measures they should be adhering to. Any failure to meet the Government and the World Health Organisation requirements post this reminder will be reported to the Police.

Everyone’s lives have been severely disrupted by the corona virus pandemic and many of us did not get to say goodbye to each other before leaving to travel home. We have been truly touched by the messages from our residents and wanted to let you know how much we appreciate your thoughts and kind words. We feel sad that many of our residents are in their final years of study and we won’t get to say goodbye in person. Please do continue to send messages to the team via the email for your residence, the team love hearing from you. For those who are returning for the next academic year we are really looking forward to seeing you as you check back in and can’t wait to catch up and have some epic welcome parties. Although we aren’t physically together now, we are continuing to put on virtual events for everyone. Keep an eye on the social channels for yoga, live DJ sessions, cooking classes and more. Let us know if there is something you would like us to look at putting on, all suggestions are very welcome.



Arrival

Arrival

All rooms at Montrose are fully furnished, but you’ll need to bring along your own kitchen things, as well as bedding, personal items and things to make you feel at home. Be sure to bring along an ID for when you check in, too.

Not on site, but there some pay and display spaces nearby that can be used while you unpack everything.

Please head straight to reception: Montrose, 4 Stillorgan Rd, Trimbleston, Dublin 4, Ireland.

When you’re here, a member of the Montrose team will greet you, give you some extra information about the place and hand over your key fob to the property. If you’re late and arriving out of hours, be sure to notify us so we can know when you’ll arrive.



Booking a Room

Booking a Room

All residents at Montrose must be a student, enrolled in a college/university and be 17 years or older at the time of check-in.

If you’ve requested to pay in instalments, yes. Otherwise, the licence fee is paid in full in August.

  • Friendly team, ready to help
  • On-site maintenance
  • Regular programme of social events
  • Common room
  • Study room
  • The price is inclusive of all utility bills and contents insurance
  • 100Mb broadband and Wi-Fi
  • Laundry room
  • Plenty of bike storage

Legal action will be taken to recoup the missing rent if necessary.

If you like the look of Montrose, click here to register your details. Once that’s done, follow these three steps to book your room:

  1. Choose your room
  2. Pay the advanced licence fee equal to one week’s licence fee
  3. Sign your Licence to Reside

For those wanting to pay in instalments, we require an Irish/UK utility bill and the necessary information from your guarantor. We’ll send over an email to them with the details they need to supply.



Feedback

Feedback

We love to hear from you, so whether you want to share an idea, tell us what we could do even better, or even give us a little pat on the back if you like what we’re doing, you can drop us a line at hello@apartostudent.com.

You can view our complaints policy for our Ireland properties here.



General

General

Get in touch with us at reception and fill in a repair form if you’ve found a fault in your apartment. Our facilities team will endeavour to fix the problem as soon as they can.

If you need to share something with us, the on-site team are always on hand. However, we’d recommend getting in touch with your university support team first, since they’re likely to provide help more readily. If you’d still like to talk with our General Manager, you’re more than welcome to arrange a chat with them.

Yep, all housemates share a post box found in reception. You’ll be given a key to check your post, and bigger parcels can be delivered to reception where they’ll look after them – just be sure to bring ID with you when you collect them.



Getting Around

Getting Around

We don’t offer parking on site.

Yep, you’ll find plenty of places to keep your bike safe and secure.



Moving Out

Moving Out

On your last day, everything should be packed up and the room left in the same condition as you found it. After that, hand back your fob to reception and you’re good to go.



My Apartment

My Apartment

Unless residents share a twin room, they’ll be in a single occupancy room, with a private en-suite shower room.

The upkeep of the apartment is down to you and your housemates, so we’d advise keeping to a rota or schedule to stay on top of the mess. Rubbish and recycling collection is included as part of your licence fee.

Our team will get everything clean and tidy in these areas, but please take care of them as much as possible – it’d help us out a lot!

The Montrose property is strictly non-smoking, but you can smoke outside of the building away from the site.



Room Allocation

Room Allocation

Absolutely – just let us know by choosing the same apartment when you make your selection online. Don’t worry if you don’t know anyone else, the majority of our students come on their own and make friends very quickly.

Sure, just make us aware of your preference at the time of booking.



Socialising

Socialising

Yes, Montrose welcomes all visitors during your time here. You can also have a guest stay in your room with you 2 nights a week, though you must stay with them the entire time and sign them in on arrival.

While your guest is with you, you’re responsible for them – they must be signed in and out and follow all aparto regulations while on the property.

By all means, but please keep other students in mind while you’re having fun, and please clean up after yourselves when you’re done.



Summer bookings

Summer bookings

You will need to be a student in full time education, either in the UK or your own country. If you have finished University and are completing an internship of work programme you can stay in our residence if you have not yet graduated from your course.

As Summer stays are limited to 10 weeks, you will need to make a full payment up front, before you arrive at the residence. Your booking is not complete until payment is made and until payment is made the room is not secured. Summer stays do not require a deposit payment.

You can check into the room at 16:00 on the day of your check-in. On the day of your check-out you will have to vacate the room by 10:00. If you do arrive early for your check in, you may be able to get your keys early if the room is ready, if not you can relax in one of our communal areas until it is clean.

Our receptions are staffed 24 hours a day. However, if you are planning to arrive at the weekend or out of office hours (09:00 – 17:00) it is best to either phone ahead or email first. If the reception is closed when you arrive it is most likely as the team member is helping another resident. In this case you should press the buzzer and call the security number for assistance

All rooms come with a bed, desk, wardrobe and other bedroom furniture. If you have booked an Ensuite or Studio you will have a private bathroom, if you have booked a Shared House or Town House you will share a bathroom between two. Studios have cooking facilities in the rooms and all other rooms have shared cooking facilities including hobs, ovens, microwaves and a fridge/freezer.

Our rooms are not like a traditional hotel, and do not come with bedding, towels, bathroom supplies or cooking equipment, so we advise you to either bring your own or purchase in advance from our partners, UniKitOut. All rooms will come with a toilet roll.

If there are rooms available, you should be able to extend your stay after you have moved in. Please speak to the accommodation team while in the building to arrange an extension.

Yes, you are free to leave when you like, however you will not be liable for a refund unless another student takes over your booking. Please let our team’s know when you are planning on checking out



Viewing a Room

Viewing a Room

We’d love to meet you! Please call us on +353 1 269 8922 or complete our tour booking form to book a viewing.

Please meet us in reception: Montrose, 4 Stillorgan Rd, Trimbleston, Dublin 4, Ireland

That’s OK, just give us a call and let us know of any changes.

We’ll take you around the communal areas including the common room, study room, gym and outdoor areas. After that, we’ll pop into one of Montrose’s apartments and bedrooms to get a feel for things.



What’s Included

What’s Included

Yep, it’s included as part of your rent. There’s also a broadband connection in your room for faster connections – perfect for those late-night study sessions.

There’s a TV in the property’s communal lounge area, however, you and your housemates are responsible for the TV Licence yourselves.

In the shared kitchen/lounge space you’ll find a microwave, hob and oven as well as a fridge/freezer and lots of storage for the extra things you bring with you, such as utensils, dishes, pots/pans and other small appliances.

Personal fridges are for storing prescribed medications only. We can’t allow fridges for other purposes to be kept in residents’ rooms.

Please bring along your own bedding, as the property doesn’t provide any. All our rooms have a 4ft bed as standard which will fit double bedding.

Residents have access to a laundry card or a phone app if they prefer, which can then be topped up with credit to use on our dryers and washers.

By all means! It’s the little things that make a room, so get adding some creature comforts to the place. Please make sure it’s back in its original condition upon checkout, otherwise you have to pay damage charges.



Your Licence

Your Licence

We only allow residents to pay up front in August, or two instalments in August and in January.

As long as it’s between the start of your tenancy agreement and its end, you’re welcome to stay in your room anytime you’d like.

Get in touch, we might be able to work something out.

Once the licence dates have been set, they can’t be changed.