Cancellation Policy Scotland: 2024-25
Last updated: 10 April 2024
We understand that choosing where to live can be a big decision. Your circumstances may be subject to an entry visa or exam results. This policy sets out the process for requesting a cancellation and the fees involved.
Cooling-off Period
Provided you have not collected your keys, you can cancel your booking in writing or by sending an email to the residence inbox within 7 working days of accepting your agreement. You will receive a full refund of all fees paid to aparto. If you book your accommodation on or after 1 August 2024, your cooling-off period will reduce to 48 hours.
For any refunds via international bank transfers a fee of £12 will be applied.
Booking Terms
Once you have signed the agreement to confirm your booking, the agreement's terms and conditions, including all payments, are legally enforceable.
- For the Combworks in Aberdeen, a booking fee of £100 is required to confirm your booking. £100 will be retained for any successful cancellation for any reason outside of the Cooling-off Period.
- For the Glasgow West End residence, a booking fee of £300 is required to confirm your booking. £100 will be retained for any successful cancellation for any reason outside of the Cooling-off Period.
Reasons You Can Cancel
Suppose you are refused a study visa or are unsuccessful in obtaining entry to your chosen university/college. In that case, you can cancel your booking, and you will receive a full refund of rent and deposit minus the retained fee. You must contact the residence team within 72 hours of receiving suitable confirmation (e.g. UCAS portal, visa letter) and provide evidence in both these circumstances.
Specific to Glasgow West End: We are carrying out comprehensive works within 2024-2025 at our Glasgow West End residence. Residents with a 24/25 booking that has been confirmed prior to the 9th April 2024 have the option to cancel free of charge. If you wish to cancel, you must inform our team by no later than 28th April 2024 by emailing, calling or notifying us of your intentions on the portal.
Cancellation after you have moved in
In the avoidance of doubt, once your tenancy reaches it start date, you are no longer eligible to cancel and must find a replacement student.
